Office Skills - Individuals with Disabilities, Continuing Education Certificate

Individualized instruction for adults with learning challenges is used to present basic office technology and methods used in general office practices. Utilizing materials encountered in everyday business employment, topics include effective customer service techniques, business processes, use of office technology, and management of time and workload. Students will learn skills that include: professional standard typing speed; active listening; oral expression; customer service and telephone skills; written comprehension. Internships are arranged and provided by program staff.

This career and academic track is designed for students with learning differences or disabilities that impact learning. This track provides instruction that is multisensory, multimodal, personalized, and incorporates elements of universal design for learning. Classes are taught with a 6 to 1 student-teacher ratio to better meet the needs of individual learners.

Program objectives

Successful Completion:

CCBC Credential:

Students will have access to a Continuing Education academic record (transcript).

Students will receive a Continuing Education Workforce Training Certificate.

Financial Aid and Payment Options

  • Continuing Education Opportunity Grant
  • Partial Payment Option (through Nelnet Business Solutions)
  • Tuition Waiver for Senior Citizens and Individuals with Disabilities
  • Employer/Sponsor Paid Tuition
  • Division of Rehabilitation Services (DORS)
  • Local Office of Workforce Development

Program Length

15 weeks – daytime classes

Courses start in August and February at CCBC Dundalk.

Program Requirements

6th Grade Reading Level according to TABE (Tests of Adult Basic Education) that will be administered during an intake interview.

Application Process

Selective Entry – Please call 443-840-3262 to schedule an interview and assessment.

Program Course Sequence

Course Number

Course

Title

Course Hours

Textbook Information

(approximate cost; subject to change)

Costs

T=Tuition/F=Fees

CHA 023

Basic Keyboarding

44

None

$400

T-$50/F-$350

CHA 080

Skills and Concepts for Clerical Work

44

None

$603

T-$150/F-$453

CHA 031

Vocational Readiness

24

None

$455

T-$75/F-$380

CHA 037

Microsoft Office Applications for Special Learners

24

None

$460

T-$68/F-$392

CHA 043

Clerical Internship

24

None

$624

T-$104/F-$520

Course Series Totals:

160

 

$2542

T-$447/F-$2095

Additional Information

Career Opportunities:

Receptionist or Clerical Assistant

Education/Career Pathway: Microsoft Certification

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at: https://www.youtube.com/watch?v=jnKS2W3Z4k8.  Explore career and training opportunities at: https://ccbcmd.emsicareercoach.com/.

Program Contact Information

Program Coordinator:

Rakeah Glass

rglass@ccbcmd.edu

443-840-3846

Dundalk, MASH 104

 

Administrative Assistant:

Jennifer Cabana

jcabana@ccbcmd.edu

443-840-3262

Dundalk, MASH 104