First-Line Supervisor, Continuing Education Certificate

First-Line Supervisors work in a wide variety of sectors including production, service, retail, government and non-profit organizations. They supervise the work of office, administrative, manufacturing, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.  Supervisors provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes and implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Program objectives

Successful Completion: 


CCBC Credential:          

Students will have access to a Continuing Education academic record (transcript).  Students will be awarded a Continuing Education Workforce Training Certificate.

 

Financial Aid and Payment Options

  • Continuing Education Opportunity Grant
  • Partial Payment Option (through Nelnet Business Solutions)
  • Tuition Waiver for Senior Citizens and Individuals with Disabilities
  • Employer/Sponsor Paid Tuition
  • Division of Rehabilitation Services (DORS)
  • Local Office of Workforce Development

Program Length

The length of this program is 6 months. Courses start in September and February at CCBC Hunt Valley and CCBC Owings Mills.

Program Requirements

  • High School Diploma or GED
  • Recommended: 2 to 5 years work experience

Application Process

Open Entry – No screening or documentation required.

Program Course Sequence

Course Number

Course

Title

Course Hours

Textbook Information

(approximate cost; subject to change)

Costs

T=Tuition/F=Fees

MAN 058

The Role of the Supervisor

6

Materials provided

$139

T-$79/F-$60

MAN 909

Communication Skills & Interpersonal Interaction

6

Materials provided

$139

T-$79/F-$60

MGT 232

Managing Multiple Priorities

6

Materials provided

$139

T-$79/F-$60

WOS 055

Collaborative Outcomes:  Teams and Teamwork

6

Materials provided

$139

T-$79/F-$60

COU 005

Managing Conflict and Confrontation

6

Materials provided

$139

T-$79/F-$60

MGT 634

Performance Management

6

Materials provided

$139

T-$79/F-$60

Course Series Totals:

36

 

$834

T-$474/F-$360

Additional Information

Skills for Success:​

Good planning and organizational skills; strong oral and written communications skills; strong interpersonal skills; good problem-solving skills.

Career Opportunities:​

Students will be better prepared to effectively manage other people in a variety of business settings.  Careers in this field are available in a broad range of privately held companies, government agencies, and non-profit organizations.

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at: https://www.youtube.com/watch?v=jnKS2W3Z4k8.  Explore career and training opportunities at: https://ccbcmd.emsicareercoach.com/.

Program Contact Information

Coordinator:

Peter Naron

Email: pnaron@ccbcmd.edu

Phone: 443-840-4572

Location: Owings Mills, 305D

 

Administrative Assistant:

Barbara Baker

Email: bbaker4@ccbcmd.edu

Phone: 443-840-5838

Location: Hunt Valley, 104