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CEED
Customer Service
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CUSTOMER SERVICE


MAN 909
Communication Skills and Interpersonal Interaction (PDH)
Explore the concept of personality type and its applications in improving the effectiveness of interpersonal interactions in the workplace.
Total Cost: $159 (Tuition: $99 Fees: $60)

CRN# Day/# DATES TIME LOCATION

30920 T/R(2) 7/15-17 6-9pm OM

30922 F(1) 7/18 9am-4pm HV

WOS 053
Customer Service Fundamentals (PDH)

Gain skills needed to handle customer problems and issues. Learn the tools and techniques to address common service issues facing businesses and organizations and how to increase customer satisfaction levels in balance with company needs.
Total Cost: $159 (Tuition: $99 Fees: $60)

CRN# Day/# DATES TIME LOCATION

30918 F(1) 7/18 9am-4pm HV

32606 T/R(2) 10/7-9 6-9pm OM

32607 R(1) 10/9 9am-4pm HV

WOS 015
Delivering Superior Customer Service

Develop an understanding of the professional communication skills necessary to succeed in working with customers in any environment. Examine business protocol and etiquette and employ listening techniques to improve quality of service. Topics include greetings, statements, questions and objections, call management, difficult customers and strategies to manage them, balancing company and customer interests.
Total Cost: $129 (Tuition: $79 Fees $50)

CRN# Day/# DATES TIME LOCATION

32609 R(1) 11/6 9am-4pm HV

SBA 824
Managing the Customer Service Function

Learn about the direction and control of the customer service area in a business or organization. The course examines customer service measurements and the importance of creating and sustaining a customer service focus and culture. Topics include measurements, culture, processes and performance improvement.
Total Cost: $129 (Tuition: $79 Fees: $50)

CRN# Day/# DATES TIME LOCATION

32610 R(1) 12/11 9am-4pm HV

WRT 019
Writing for Better Business Results 

Obtain the basic skills necessary to write better business correspondence. Review the importance of correct grammar, punctuation and structure as well as the form, tone and style for business memos and correspondence.
Total Cost: $229 (Tuition: $169 Fees: $60)

CRN# Day/# DATES TIME LOCATION

33523 F(2) 9/26-10/3 9am-4pm HV

33526 F(2) 11/7-14 9am-4pm OM


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