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HOSPITALITY / CULINARY/ FOOD CERTIFICATION/GUEST SERVICES

HOSPITALITY TRAINING INSTITUTE

It's always the right time to train for an exciting career in hospitality.  Prepare for certification exams such as ServSave® Food Safety and ServSafe® Alcohol Training.  Become a ManageFirst® Professional with courses designed by the National Restaurant Association Educational Foundation or earn your Professional Bartending Certificate from our Hospitality Training Institute.
Food Service and Beverage Management
Bartending
Hotel Front Desk
Guest Service
• Customized Training

For More Information Contact:
Barbara Baker, Program Support
bbaker4@ccbcmd.edu
443-840-5838

Danielle Bennett, Program Support
dbennett@ccbcmd.edu
443-840-4925

Evelyn Weaver, Director of Hospitality Institute
eweaver@ccbcmd.edu
443-840-5840


CULINARY

Culinary Foundations I
Gain an introduction to professional kitchen standards, professional behavior standards, and work flow. Practice and hone your skills by preparing meals for the Maryland Food Bank's network of partners.
Total Cost: $1,525 (Tuition: $45 Fees: $1,480)

CRN# Day/# DATES TIME LOCATION

36606 M-F(20) 1/20-2/17 8am-12:50pm MFB

Culinary Foundations II
Gain an introduction to the fundamentals of cooking. Learn to read, understand and apply recipes, execute cooking techniques, apply safe cooking temperatures and hone your production skills by preparing meals for the Maryland Food Bank's network of partners. Students may become Serv Safe® Certified.
Total Cost: $1,525 (Tuition: $45 Fees: $1,480)

CRN# Day/# DATES TIME LOCATION

36609 M-F(20) 2/18-3/17 8am-1pm MFB

Culinary Foundations III
Learn the basics of meat, poultry, seafood, vegetables, and grains while applying correct flavor development and cooking techniques. Continue to practice your skills by preparing meals for the Maryland Food Bank's network of partners.
Total Cost: $1,525 (Tuition: $45 Fees: $1,480)

CRN# Day/# DATES TIME LOCATION

36611 M-F(20) 3/18-4/14 8am-1pm MFB

Culinary Job Readiness Training
Gain the necessary job searching, interviewing, and job retention skills needed to gain entry into the foodservice industry. Communication, goal setting, resume and cover letter writing, and more will be covered.
Total Cost: $665 (Tuition: $45 Fees: $620)

CRN# Day/# DATES TIME LOCATION

36581 M/W/F(36) 1/20-4/14 1-2pm MFB

GUEST SERVICE

Complete the two part series successfully and earn the Certified Front Desk Representative certification from the American Hotel & Lodging Educational Institute (AHLEI).

GUEST SERVICE AGENT/HOTEL FRONT DESK (a two part series)

Kick start your career in hospitality by preparing for a position as a guest service agent. Assess the various career options in hospitality and develop the skills necessary to excel as a guest service agent. You will be able to navigate Micros OPERA, the most widely used front desk management system in the world.

Guest Service GOLD® Hospitality Training
Focus on seven key elements required to consistently deliver the highest levels of guest service. Guest service that goes above and beyond should come from a desire to provide guests with the very best. Upon successful completion of this course and exam, students earn the Certified Guest Service Professional® (CGSP®) designation from the American Hotel & Lodging Educational Institute (AH&LEI).
Total Cost: $129 (Tuition: $30 Fees: $99)

CRN# Day/# DATES TIME LOCATION

33235 M(1) 11/24 9am-3pm OM

36353 F(1) 1/23 9am-3pm HV

36354 T/R(2) 2/24-26 6:15-9pm OM

36355 F(1) 3/6 9am-3pm HV

36357 F(1) 3/27 9am-3pm HV


FOOD & BEVERAGE MANAGEMENT

ManageFirst® PROFESSIONAL CERTIFICATION
NATIONAL RESTAURANT ASSOCIATION EDUCATIONAL FOUNDATION

Learn to work in a physician's office and perform front and back office skills. Curriculum approved by the National Healthcareer Association (NHA), and offers the following certifications: Certified Clinical Medical Assistant (CCMA) and Certified Phlebotomy Technician (CPT). PELL funding is now available. Learn more at www.fafsa.ed.gov. Applications for Summer 2015 available 3/1 and due by 4/15.

To receive this certification you must complete:
• ManageFirst® Controlling food Service Costs
• ManageFirst® Hospitality and Restaurant Management
• ManageFirst® Human Resource Management
• ServSafe®Food Safety Manager Training

Plus Choose one or more of these electives:
• ManageFirst® Customer Service Certificate
• ManageFirst® Principles of Food and Beverage Management
• ServSafe Alcohol® Training Program

ManageFirst® Controlling Food Service Costs
Learn to overcome the challenge to create a menu and price points that will enable you to maximize profitability, satisfy diners, grow the business and have fun in the menu design process. Focusing on the bottom line is crucial to the success of any food service operation. Controlling Food Service Costs is one of four core requirements of the ManageFirst® Credential offered by the National Restaurant Association Educational Foundation.

CRN# Day/# DATES TIME LOCATION

36364 M-F(5) 1/27-2/24 8:30am-3:30pm OM

36373 M-F(5) 3/9-13 8:30am-3:30pm OM

ManageFirst® Customer Service Certificate
Learn to treat guests with care and provide an exceptional place to enjoy a meal from the time they enter the restaurant until the time they walk out the doors. This, one of the reasons guests become regular customers for years is, perhaps, even more important than food quality. Upon successful completion of this course, students will receive a Customer Service Certificate from the National Restaurant Association.
Total Cost: $229 (Tuition: $129 Fees: $100)

CRN# Day/# DATES TIME LOCATION

36371 F(2) 1/30-2/6 8am-4:15pm OM

36378 M/T(2) 3/30-31 8:30am-5pm OM

ManageFirst® Hospitality and Restaurant Management
Focus on activities required to meet key financial goals and quality standards. Leadership involves long-term planning and strategic directing of employees. Examine both the leadership and management tactics required to operate a successful hospitality establishment; one of four core requirements of the ManageFirst® Professional Credential offered by the National Restaurant Association Educational Foundation.
Total Cost: $449 (Tuition: $349 Fees: $100)

CRN# Day/# DATES TIME LOCATION

36363 M(5) 1/26-2/23 8:30am-3:30pm OM

36372 M-F(5) 3/2-6 8:30am-3:30pm OM

ManageFirst® Hospitality Human Resources Management
Learn how proper human resources management contributes greatly to the success of any hotel or food service operation. This course focuses on how critical this aspect of the industry is for hospitality leaders. This is one of four core requirements of the ManageFirst® Professional Credential offered by the National Restaurant Association Educational Foundation.
Total Cost: $449 (Tuition: $349 Fees: $100)

CRN# Day/# DATES TIME LOCATION

36367 W(5) 1/28-2/25 8:30am-3:30pm OM

36374 M-F(5) 3/16-20 8:30am-3:30pm OM

ManageFirst® Principles of Food and Beverage Management
Examine the foundational principles necessary to successfully manage a restaurant, bar, catering business or other food service operation. This course is one of five electives which may be taken in order to earn the ManageFirst® Credential offered by the National Restaurant Association Educational Foundation.
Total Cost: $449 (Tuition: $349 Fees: $100)

CRN# Day/# DATES TIME LOCATION

36433 R5) 1/29-2/26 8:30am-3:30pm OM

36435 M-F(5) 3/23-27 8:30am-3:30pm OM

PROFESSIONAL BARTENDING

Professional Bartending
This course is designed to enable the student to learn the essentials of professional bartending mixology. Additionally, successful completion of this course will qualify students to take TIPS exam for alcohol service in order to earn an alcohol serving certificate for MD. Topics to be covered include bar preparation, beverage recipes and customer service as well as understanding alcohol laws and responsibilities, evaluating intoxication levels, checking identifications, and dealing with difficult situations.
Total Cost: $389 (Tuition: $275 Fees: $114)

CRN# Day/# DATES TIME LOCATION

36578 T(10) 1/6-3/10 6-9:15pm OM

ServSafe® Alcohol® Training Program
Prepare to effectively and safely handle difficult situations related to the serving of alcohol. Upon successful completion of the advance exam, participants may apply for a four year certification from the National Restaurant Association Educational Foundation. Designed for bartenders, servers, hosts, and other front-of-house staff.

CRN# Day/# DATES TIME LOCATION

36676 T(2) 3/3-10 6-9:30pm OM 502

ServSafe® FOOD & ALCOHOL SAFETY TRAINING

ServSafe® Food Safety Training & Certification
Earn your ServSafe® Food Safety certificate—one of the industry's most well known and most demanded certifications from the National Restaurant Association Educational Foundation. All materials and exam fees are included. Bring photo I.D. (driver's license).
Total Cost: $179 (Tuition: $64 Fees: $115)

CRN# Day/# DATES TIME LOCATION

33233 S(2) 11/15-22 9am-6pm OM

33236 M/T(2) 12/1-2 9am-6pm OM

33238 S(2) 12/13-20 9am-6pm EC

36381 M/T(2) 1/12-13 9am-6pm HV 120A

36382 S(2) 1/24-31 9am-6pm OM

36383 M/T(2) 2/9-10 9am-6pm OM

36385 S(2) 2/21-28 9am-6pm EC

36387 M/T(2) 3/9-10 9am-6pm HV

36388 S(2) 3/21-28 9am-6pm HV

ServSafe® Food Safety Training & Re-Certification
Have you previously completed a ServSafe® certification course and need to be re-certified? Earn your updated ServSafe® Food Safety certificate—one of the industry's most well known and most demanded certifications from the National Restaurant Association Educational Foundation. All materials and exam fees are included. Bring photo I.D. (driver's license).
Total Cost: $149 (Tuition: $64 Fees: $85)
CRN# Day/# DATES TIME LOCATION

33234 S(1) 11/22 9am-6pm OM

33237 T(1) 12/2 9am-6pm OM

33239 S(1) 12/20 9am-6pm EC

36398 T(1) 1/13 9am-6pm HV 120A

36400 S(1) 1/31 9am-6pm OM

36401 T(1) 2/10 9am-6pm OM

36402 S(1) 2/28 9am-6pm EC

36404 T(1) 3/10 9am-6pm HV

36407 S(1) 3/28 9am-6pm HV
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