The Community College of Baltimore County Continuing Education and Economic Development
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Management - CE

MAN 028 – Leadership Institute

This course is designed to provide the first line supervisor with the skills necessary to direct and manage a work team and work more effectively with supervisory staff.

Course Objectives:
1. describe the role of management in team building and performance management;
2. demonstrate understanding of the principles of leadership and delegation;
3. explain the steps required to manage difficult people and create positive workplace relations;
4. use communication and interpersonal skills to handle conflict and confrontational situations;
5. discuss problem solving and decision making as it pertains to the first line supervisor, and
6. explain the role coaching and motivation plays in a workplace environment.

MAN 058 – The Role Of The Supervisor

Become acquainted with fundamental management principles and practices, and build a repertoire of effective supervisory skills.

Course Objectives:
1. state the five key roles of supervision;
2. describe the differences between extrinsic and intrinsic motivation;
3. explain the situational leadership model;
4. use effective time-management skills to improve their use of their time, and
5. use effective stress-management skills to reduce job-related stress.

MAN 203 – CLASSROOM MANAGEMENT SKILLS

Course Objectives:
1. demonstrate an understanding of how to actively manage the classroom environment,
2. develop the ability to become proficient at course curriculum planning,
3. demonstrate an understanding of how to enhance presentation of course content to the student,
4. develop the ability to diffuse difficult classroom situations, and
5. demonstrate an understanding of how to produce and present effective lesson plans.

MAN 205 – PROJECT MANAGERS ACADEMY

Course Objectives:
1. develop the ability to manage a construction project in its entirety utilizing critical management skills, and
2. utilize quality control/TQM while maintaining a safe work environment

MAN 237 – Pre-Retirement Planning

This course is designed to assist the participant in preparing for retirement. The course addresses a wide variety of topics identified as useful in making the adjustment from worker to retiree. Topics to be covered include planning for retirement, retirement benefits, social security benefits, legal considerations and health benefits.

Course Objectives:
1. state the benefits of retirement planning;
2. identify the benefits available in retirement;
3. identify resources to assist in retirement planning; and
4. demonstrate an understanding of the legal issues involved in wills, trusts, and estates.

MAN 287 – Refresher Course for Pool/Spa Operators

Stay current regarding the safe and healthy operation of public swimming pools and know how to operate public whirlpool spas and hot tubs in Baltimore County. Bring photo I.D.(driver's license) and current pool/spa operator's card to class.

MAN 300 – Swimming Pool/Spa Operator Training

Become current in the safe, healthy operation of public swimming pools, spas and hot tubs and qualify as a certified pool/spa operator in Baltimore County. Bring photo I.D. (driver's license). Must be at least 16 years old to enroll.

Course Objectives:
1. Define the relationship of swimming pool water, bathers and related infections.
2. List the major safety hazards within a pool enclosure.
3. Identify dual responsibilities of the lifeguard/operator and inherent problems.
4. Identify major responsibilities of lifeguards and operators in public swimming pools.
5. Respond reasonably to anticipated emergency situations.
6. Test and record accurately all of the vital pool water parameters.
7. Document all actions of a responsible pool operator in a professional manner as required.
8. Explain the basic considerations of the chemistry of pool chlorination.
9. Discuss and use intelligently the necessary information regarding pool water chemistry including safety, identification, general use, effect and impact, uses of stabilization (cyanuric acid), and storage of chemicals.
10. Identify pool filtration and recirculation equipment at a public pool including deck equipment, drains, skimmers and inlets, pumps and strainers, filters and gauges, chemical feeders and containers, and flow meters.
11. Identify and use the D.P.D. phenol red and acid/base demand reagents in a responsible manner.
12. Interpret pool test results and treat correctly when test results indicate corrective action is required.
13. Use the education and consultation services available to the community by the health department.
14. Demonstrate understanding of whirlpool/spa/hottub operation including unique operation concepts, hot water chemistry, special operation procedures, and hot water and public health.

MAN 886 – Pre-Retirement Planning

Designed to assist businesses in preparing employees for retirement, this course addresses a wide variety of topics identified as useful in making the adjustment from worker to retiree.

Course Objectives:
1. state the benefits of retirement planning;
2. utilize tools to develop financial plans and budgets for retirement;
3. state the retirement benefits available to them through their company retirement benefits and Social Security benefits;
4. develop plans to use leisure time in a fulfilling manner, and
5. state techniques for maintaining physical and mental health in retirement.

MAN 900 – Project Scheduling

Tools and techniques project managers use to effectively plan, monitor and control their projects, development of work breakdown structures and network diagrams, construction and use of scheduling tools, including grantt charts, program evaluation, review tehnique, and critical path method.

Course Objectives:
1. use a Work Breakdown structure to identify project activities;
2. use network diagrams to sequence project activities;
3. explain the use of Gantt charts, PERT, and Critical Path Method in schedule development and control;
4. explain the significance of the schedule baseline, and
5. utilize project schedule information in assessing project performance.

MAN 901 – Project Estimating And Budgeting

Tools and techniques needed to manage the financial aspects of projects, estimating and forecasting tools, use of financial performance measure, such as cost variance (CV), cost performance index (CPI), and estimate at complete (EAC), cost accounting issues, and handling of capital investments.

Course Objectives:
1. utilize a resource planning model to identify types and quantities of resources needed for successful project completion;
2. identify three techniques for estimating project costs;
3. use a cost estimating model to develop project estimates;
4. allocate estimates to work packages to establish project cost baselines, and
5. utilize cost variance analysis and earned value analysis to monitor and control project costs.

MAN 903 – Contract And Procurement Management

Covers the whys, whens, and hows of contracting, what to outsource and when, product requirements and identifying sources for procurement, obtaining comprehensive solicitations, managing the contractual relationship, and settling contract completion.

Course Objectives:
1. state the objectives of procurement;
2. identify categories of procurement;
3. utilize a structured process to plan procurement needs;
4. utilize a structured process to plan solicitations;
5. state objectives and ranges of contract types;
6. explain six methods of evaluating proposals;
7. identify essential elements of contract administration, and
8. state the steps involved in contract completion and closeout.

MAN 904 – Managing Project Risk

Process approach to managing risk and uncertainty in order to increase the probability of project success.

Course Objectives:
1. examine risk management in the project life cycle;
2. address critical issues that arise in identifying, analyzing and mitigating project risk;
3. evaluate qualitative and quantitative techniques for assessing the impact of various risk factors;
4. apply appropriate qualitative and quantitative risk assessment techniques within a framework of a structured process;
5. review key concepts of risk management, and
6. develop skills in using risk management techniques.

MAN 905 – Project Quality Management

Philosophy and principles of Total Quality Management, tools and techniques for implementing continuous improvement efforts in projects, use of statistics in measuring quality, overview of the ISO 9000 certification series.

Course Objectives:
1. state the elements of successful quality improvement;
2. identify 5 tools used to improve project quality;
3. construct check sheets, run charts, scattergrams, histograms, and Pareto charts of project process outputs;
4. use cause-and-effect analysis to aid in project quality improvement, and
5. explain the theory and use of statistical process control.

MAN 906 – Project Monitoring and Control

Recognizing, analyzing and evaluating variance, integration of concepts previously introduced; (project scope, schedule, cost, and quality), tools to increase effectiveness in bringing in projects ahead of schedule, below budget, and within scope conformance.

Course Objectives:
1. explain the need for monitoring and control;
2. identify the elements of the project control process;
3. perform analyses to identify variances from project schedule and budget;
4. identify activities impacting monitoring and control over the project life-cycle;
5. identify information required for effective project monitoring and control;
6. utilize appropriate tools to monitor, control, and communicate project activities, and
7. state methodologies for assessing and handling project variances.

MAN 909 – Communication Skills and Interpersonal Interaction

Explore the concept of personality type and its applications in improving the effectiveness of interpersonal interactions in the workplace.

Course Objectives:
1. explain a model of the communication process;
2. use active listening, questioning, and feedback to improve communications on the job;
3. explain the concept of personality type, and
4. use a personality type model to improve the quality of interpersonal interactions in the workplace.

MAN 911 – Legal Issues In Management

Reviews the legal foundations for the employment relationship, and the applications of law, statute, and common law in supervisory practice.

Course Objectives:
1. identify legal issues related to employment by classification and source;
2. explain the implications of law and statute to the employment relationship, and
3. demonstrate an understanding of law, statute, and common law in supervisory practice through appropriate behaviors.

MAN 913 – Managing Organization Change

Managing the content and process of organization change, issues of implementing, orchestrating, and sustaining change efforts from a mid-management perspective.

Course Objectives:
1. identify individual and organizational responses to change;
2. distinguish between task and process change issues;
3. explain the requirements for successful organizational change;
4. describe strategies for dealing with resistance to change, and
5. develop effective strategies to facilitate change processes in one's organization

MAN 927 – Project Management Course Series

Eight sessions provide thorough coverage of the emerging body of knowledge used by project management professionals to ensure work is completed on time, within budget and in conformance with specified requirements.

Course Objectives:
1. define a project, the project life-cycle, and the project environment;
2. explain the benefits of effective project management;
3. differentiate between functional, matrix, and hybrid organizations;
4. describe the phases of the project life-cycle;
5. describe the components of project management;
6. develop and use scope statements to identify project requirements;
7. explain and perform a Work Breakdown Structure;
8. use a Work Breakdown Structure to estimate resource needs;
9. utilize a structured process to obtain supplies and services needed to satisfy project requirements;
10. use PERT, Gantt, and CPM charts to schedule project activities;
11. utilize the concepts of variance and earned value to monitor and control project performance, and
12. state the roles and responsibilities of a project manager.

MAN 942 – DLLR: Veterans' Staff Training

This course is designed to train DLLR Veterans Staff in new federal and state policies, procedures and legislation.

Course Objectives:
1. discuss state and federal funding for veterans┬┐ programs;
2. define eligibility requirements for veteran services provided by DLLR;
3. review revised and new federal legislation for veteran programs;
4. explain DOL/OPM veteran preference;
5. list VSERRA veterans reemployment rights;
6. describe automation as it relates to veterans' services, and
7. discuss who is eligible for Viet Nam veteran era services.

MAN 950 – Pre-Retirement Planning

Course Objectives:
1. state the benefits of retirement planning;
2. utilize tools to develop financial plans and budgets for retirement;
3. state the retirement benefits available to them through one's company retirement benefits and Social Security benefits;
4. develop plans to use leisure time in a fulfilling manner, and
5. state techniques for maintaining physical and mental health in retirement.

MAN 969 – Pre-Retirement Planning

This course considers the broad scope of information needed by participants of the Maryland State Retirement Program as they plan their retirement from work.

Course Objectives:
1. explain the benefits of retirement planning;
2. identify the benefits available to one in one's retirement;
3. identify resources to assist in further retirement planning;
4. identify additional planning needs, and
5. develop plans to use leisure time in a fulfilling manner.

MAN 987 – Overview of Project Management/Managing Project Scope

An intensive overview of concept and skill areas involved in effective project management. In-depth exploration of techniques for planning and designing the parameters which form the basis of the project.

Course Objectives:
1. define a project, the project life-cycle, and the project environment;
2. explain the benefits of effective project management;
3. differentiate between functional, matrix, and hybrid organizations;
4. describe the phases of the project life-cycle;
5. describe the components of project management;
6. identify the major processes of project scope management;
7. define a project scope statement;
8. develop and use scope statements to identify project requirements;
9. explain and construct a work breakdown structure, and
10. describe effective scope change control procedures.

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