Troubleshooting Internet Explorer

Problem: Your browser cookies are retaining invalid information pertaining to our site.
Solution:

• Go to Tools >> Choose Internet Options.
• On the General Tab under Temporary Internet Files, click the Delete Cookies button. ( Click here for screenshot)
• Click OK on the Delete Cookie alert.
• Click OK once again to close Internet Options and apply the changes to your browser.

Problem: Cached versions of our website are stored on your computer.
Solution:

• Go to Tools >> choose Internet Options.
• On the General Tab under Temporary Internet Files, click the Delete Cookies button, then click OK.
• Click OK once again to close Internet Options and apply the changes to your browser.

Problem: Your browser does not check our website for new versions of the site every time.
Solution:

• Go to Tools >> choose Internet Options.
• On the General Tab under Temporary Internet Files, click the Settings button.
• Under Check for newer version of stored pages, select Every visit to the page, then click OK. ( Click here for screenshot)
• Click OK once again to close Internet Options and apply the changes to your browser.

Problem: Your browser has SSL Version 3 disabled.
Solution:

• Go to Tools >> choose Internet Options.
• On the Advanced Tab scroll down to Security to make sure Use SSL 3.0 is check, then click OK. If Use SSL 3.0 is not checked, click the box to the left of it, then click OK when finished. ( Click here for screenshot)

Problem: Your Computer is behind a Corporate FireWall.
Solution: *Please contact your System Administrator at work for a possible resolution.

Problem:

1. You cannot log on to a Web site or complete an Internet transaction, OR
2. You receive an HTTP 500 (Internal Server Error) Web page

Solution:

1. Visit the Microsoft Windows Update website, and then install critical update 831167. To learn more, visit the Microsoft Knowledge base.
   
   
2. Download Critical Update:
   • Download Q831167.exe (32-bit) recommended
   • Download Q831167.exe (64-bit)