Exceeding Expectations: Delivering Exceptional Customer Service

MGT 385

This course is designed to enable the student to learn what is involved with and how to present extraordinary customer service to internal and external customers. Topics to be covered include the difference between internal and external customers and the importance of both; effective customer service techniques; active listening; how to build and influence relationships; telephone, internet, and in-person customer service.

  • Ceu: .6 - .8
  • Cost: $139
CRN Register Seats Days Times Date Location
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No class sections are currently available for this course.