Receive your financial aid refunds faster!

As part of our ongoing effort to make your life at CCBC more convenient, we’re pleased to offer CCBC e-refunds, a secure, convenient and fast way to get your financial aid or other refund disbursements from CCBC:
  • Direct deposit to your bank account – Refunds can be direct deposited to an existing checking or savings account.

Sign up today in SIMON to receive your refund direct deposited into your checking account.
  1. Log into SIMON.
  2. Select the three horizontal lines in the upper left corner.
  3. Select Banner, then Student Accounts.
  4. Select eRefunds (Direct Deposit).
  5. Login to Touchnet using your CCBC credentials.
  6. You will need your bank routing number and account number.
**Your address, date of birth, email and phone number must be on file to make a selection. Students are responsible for updating and verifying their bank information. CCBC is not responsible for refunds deposited into closed or overdrawn accounts.

CCBC or its affiliates will never request student banking information by phone or email. Identification verification for inbound questions may be required. Please keep your CCBC user ID and password secure.

e-Refunds PLUS Frequently Asked Questions

General questions about e-Refund PLUS

What is e-Refunds PLUS?
e-Refunds Plus allows students to receive refunds from CCBC electronically, using their existing bank account.  Students will receive their refunds faster and more securely with the direct deposit option.

Who does this refund program affect?
All students who enroll can sign up for e-Refunds. If you are receiving Financial Aid disbursements, over-payments or if your class schedule changes due to dropping a course or a cancellation, e-Refunds will allow you to receive the funds electronically.

Refund selection process questions

How do I make my refund preference selection?
Login to SIMON, click on Student Accounts and then click on e-Refunds. You will be re-routed to the Touchnet site to enroll in e-Refunds.

What are my options to receive refunds?
You will have the option for direct deposit using an existing checking or savings account. To make your selection, login to SIMON, click on Student Accounts and then click on e-Refunds. If you do not make an election, you will be mailed a paper check.

What if I am having trouble selecting my refund preference?
You can visit ECSI’s website and choose the “Live Chat” option in the bottom right corner.

What happens if I never select my refund preference?
If no selection is made, Heartland ECSI will mail a paper check to the address on file. Please note CCBC does not mail the check, there is no indication of CCBC on the envelope that will be delivered. The envelope you receive will be a window envelope and “Heartland ECSI” will be in the header:

Image of Heartland return address

Refund questions

How do I know if I'm supposed to receive a refund?
Login to SIMON, click on Student Accounts and then click Account Summary or Account Summary by Term to view your balance. If a credit balance is shown, once the school reviews your account, a refund will be processed.

What if I close my bank account and forget to update my refund preference?
If your bank account needs to be updated, login to SIMON click on Student Accounts and then click on e-Refunds and you can change your election and banking information at any time.

I applied for the Discover Cashback Checking Account and I have questions regarding the status, who do I contact?
Discover Checking accounts were made available beginning in 2017 through January of 2019.  All questions related to your application, pending approval, and account should be directed to Discover Bank at 1-888-204-9001.

I have not received my refund but SIMON shows it was issued. Who do I contact?
Please contact a CCBC Bursar's office if it has been 2 weeks since your refund shows as issued and you have still not received the check. Please look for a white, window envelope from Heartland ECSI in the mail (see image below). Refunds issued by paper check issued after June 20, 2017, do not indicate CCBC on the envelope and are not clearly represented as a check for security purposes. The quickest way to ensure delivery of your refund is to enroll in e-Refunds by logging into SIMON-Student Accounts-eRefunds.

If receiving a paper check, what do I look for?
The check refunds are sent by Heartland ECSI in a plain white window envelop. For security purposes, the envelop does not indicate a check is inside or reference CCBC. 

Image of Heartland return address


Cash Management Rules

Under the Title IV cash management regulations, institutions are required to publicly disclose any contract with a financial account provider that provides Title IV credit balances to students, known as a Tier One (T1) or Tier Two (T2) Arrangement. Tier One (T1) arrangements are those between an institution and a third-party servicer where the servicer "performs one or more of the functions associated with processing direct payments of Title IV funds on behalf of the institution" and offers one or more financial accounts under the arrangement, or markets an account to students itself or through another entity. Tier Two (T2) arrangements are defined as those between an institution and a bank under which accounts are offered and marketed directly to students.

Community College of Baltimore County is currently in a Tier One (T1) arrangement. All disclosures related to these new regulations and banking services contract will be made on this webpage.

On October 30, 2015, the U.S. Department of Education (Department) published Final Regulations in the Federal Register amending the Cash Management regulations at 34 CFR 668.161 - 668.167. Under §668.164(e)(2)(vii) and §668.164(f)(4)(iv), by September 1, 2017, any institution with a Tier one (T1) arrangement, and/or a Tier two (T2) arrangement that meets or exceeds the credit balance thresholds under §668.164(f)(2)(ii) must post on its website T1 and/or T2 contract data pertaining to the total consideration paid or received by the contracting parties under the arrangement for the most recently completed award year. No later than September 1, 2017, each such institution must also post the mean and median costs its students incurred, as well as the number of students who had financial accounts under the contract at any time during the most recently completed award year, unless the institution had fewer than 30 enrolled students with accounts opened under the T1 or T2 arrangement. The regulations require that thereafter, these postings must be updated within 60 days after the end of each award year.

Section 668.164(e)(2)(vii) and (f)(4)(iv) also states that the institution must post this contract information in "a format established by the Secretary." To meet this requirement, institutions must do the following:

  • Post information regarding the mean and median costs students incurred and the number of student account holders prominently, and as the first piece of information at the URL provided to the Department under §668.164(e)(2)(viii) and (f)(4)(v)

Total Accounts Avg. Fee Amount Median Fee Amount
152 $0.79 $-
  • Place information regarding to the total monetary consideration paid or received by the contracting parties directly below the information regarding student accounts
Academic Year Total Paid
2016 - 2017 $0.00
2017 - 2018
2018 - 2019
  • Place any non-monetary consideration between the contracting parties directly below information pertaining to the monetary consideration.
Academic Year Total
2016 - 2017 $0.00
2017 - 2018
2018 - 2019

The Cash Management Information Page on the IFAP website contains information on the Cash Management regulations, including Frequently Asked Questions (FAQs).

View the full agreement between Educational Computer Systems, Inc. and the Community College of Baltimore County »

*Notice: Students under the age of 18 are not eligible for the Discover card and will be mailed a check for any refunds, to the address that is on file in SIMON.