Essential Skills for Supervisors, Continuing Education Workforce Certificate
Supervisors work in a wide variety of sectors including production, service, retail, government and non-profit organizations. They supervise the work of office, administrative, manufacturing, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Supervisors provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes and implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Program objectives
Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:
- apply basic supervisory skills and responsibilities to manage and maximize employee performance,
- increase confidence in supervisory role,
- gain employment in an entry level supervisory role, and
- assume responsibility for continued professional and personal development through continuing education.
