Essential Skills for Supervisors, Continuing Education Workforce Certificate

Supervisors work in a wide variety of sectors including production, service, retail, government and non-profit organizations. They supervise the work of office, administrative, manufacturing, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.  Supervisors provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes and implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Program objectives

Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:

  1. apply basic supervisory skills and responsibilities to manage and maximize employee performance,
  2. increase confidence in supervisory role,
  3. gain employment in an entry level supervisory role, and
  4. assume responsibility for continued professional and personal development through continuing education.

Program Credentials

​Students will be awarded a Continuing Education Workforce Certificate and will have access to a Continuing Education academic record (transcript).

Financial Aid and Payment Options

CCBC currently offers Continuing Education (CE) financial aid to those who qualify. We package public and private funding options to benefit students which include COVID-19 relief funding, the Maryland Sequence Scholarship, CCBC Opportunity Grant funding, Maryland Promise, and Baltimore County College Promise. Financial aid funding is available for select CE courses and programs. 

Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition,  the Department of Rehabilitation Services (DORS), and your local office of workforce development. 

For more information about funding resources and how to apply for them, please contact the CCBC Continuing Education Information Center at 443-840-4700.

Program Length

The length of this program is 3-6 months. Courses are held at CCBC Hunt Valley and CCBC Owings Mills.

Program Requirements

​High School Diploma or GED
Recommended: 2 to 5 years work experience

Application Process

To apply, go to and complete the CCBC Continuing Education Workforce Certificate program application.  An email will then be sent with program information and any additional requirements necessary to apply for the program.

Open Entry – No screening or documentation required.

Prior Learning Assessment

This program has potential options for waiving select courses based on previous coursework or articulated coursework from an approved curriculum. Maximum number of program hours that may be earned from prior learning: 24

Program Course Sequence

Course Number

 Course Title

Course Hours

Textbook Information

(approximate cost; subject to change)



MAN 058 

 The Role of the Supervisor


Materials provided



MAN 909 

Communication Skills & Interpersonal Interaction


Materials provided



MGT 384 

 Managing Multiple Priorities


Materials provided



WOS 055 

 Collaborative Outcomes:  Teams and Teamwork


Materials provided



COU 005 

 Managing Conflict and Confrontation


Materials provided



MGT 634 

 Performance Management


Materials provided



Course Series Totals:





Additional Information

Skills for Success:

Good planning and organizational skills; strong oral and written communications skills; strong interpersonal skills; good problem-solving skills.

Career Opportunities:

Students will be better prepared to effectively manage other people in a variety of business settings.  Careers in this field are available in a broad range of privately held companies, government agencies, and non-profit organizations.

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at: .  Explore career and training opportunities at:

Contact Information

Coordinator: Moire Riley | | 443-840-1804 | Hunt Valley |106

Administrative Assistant: Barb Baker | | 443-840-5838 |Hunt Valley | 104