Essential Skills for Supervisors, Continuing Education Workforce Certificate
Supervisors work in a wide variety of sectors including production, service, retail, government and non-profit organizations. They supervise the work of office, administrative, manufacturing, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Supervisors also provide guidance to employees in handling difficult or complex problems or in resolving escalated complaints or disputes. They work with management to implement corporate or departmental policies, procedures, and service standards, and may be involved in hiring, training, and performance evaluations.
This program is designed for individuals who are currently working or aspiring to work as supervisors in a wide variety of sectors including production, service, retail, government, and non-profit organizations. Classes focus on key skills that are used by supervisors on a regular basis and include practical use of the skills as part of each class, reinforcing concepts learned. Students will be better prepared to effectively supervise others in a variety of business settings.
Students entering this program should have good planning and organizational skills; strong oral and written communications skills; strong interpersonal skills; good problem-solving skills.
Supervisor roles can be found at a wide variety of companies and organizations of varying sizes, in many different fields. Additional career information may be found in Career Coach: https://ccbcmd.emsicc.com/.
Program objectives
Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:
- apply basic supervisory skills and responsibilities to manage and maximize employee performance,
- increase confidence in supervisory role,
- gain employment in an entry level supervisory role, and
- assume responsibility for continued professional and personal development through continuing education.
CCBC Pathway
Business Pathway - Pathways are designed to help you meet your academic and career goals by aligning related courses and programs. Pathway students participate in a variety of activities that help explore career opportunities in their field of study. You can meet with a CCBC advisor who help align — or realign — your educational plan with the Pathway that best supports you and your goals.
Program Credentials
Students will be awarded a Continuing Education Workforce Certificate and will have access to a Continuing Education academic record (transcript).
Financial Aid and Payment Options
We offer financial aid by packaging public and private funding options to those who qualify, in select Continuing Education courses and programs. Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition, the Department of Rehabilitation Services (DORS), and your local office of workforce development.
Length of Training
3-6 months.
Course series offered at various CCBC sites and remotely via Zoom.
Program Requirements
Recommended: High School Diploma or GED, 2 to 5 years work experience
This program is eligible for Baltimore County Public Schools Blueprint funding
Application Process
To apply, go to www.ccbcmd.edu/apply and complete the CCBC Continuing Education Workforce Certificate program application. An email will then be sent with program information and any additional requirements necessary to apply for the program.
Open Entry – No screening or documentation required.
Prior Learning Assessment
This program has potential options for waiving select courses based on previous coursework or articulated coursework from an approved curriculum. Maximum number of program hours that may be earned from prior learning: 24
Program Course Sequence
|
Course Number
|
Course Title
|
Course Hours
|
Textbook Information
(approximate cost; subject to change)
|
Costs
T=Tuition/F=Fees
|
|
MAN058
|
The Role of the Supervisor
|
6
|
Materials provided
|
$139
T-$42/F-$97
|
|
MAN909
|
Communication Skills & Interpersonal Interaction
|
6
|
Materials provided
|
$139
T-$42/F-$97
|
|
MGT384
|
Managing Multiple Priorities
|
6
|
Materials provided
|
$139
T-$42/F-$97
|
|
WOS055
|
Collaborative Outcomes: Teams and Teamwork
|
6
|
Materials provided
|
$139
T-$42/F-$97
|
|
COU005
|
Managing Conflict and Confrontation
|
6
|
Materials provided
|
$139
T-$42/F-$97
|
|
MGT634
|
Performance Management
|
6
|
Materials provided
|
$139
T-$42/F-$97
|
|
Course Series Totals:
|
|
36
|
|
$834
T-$252/F-$582
|
|
|
Career Coach
Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more. View a brief tutorial video on how to use Career Coach at https://youtu.be/C7KpznbPYfA. Explore career and training opportunities at https://ccbcmd.emsicc.com/.
Contact Information
Program Coordinator: Julie Woo | jwoo@ccbcmd.edu |443-840-4302 | Owings Mills 305D
Program Assistant: Kristal Parker | kparker3@ccbcmd.edu| 443-840-4483 | Owings Mills 302
