Essential Skills for Supervisors, Continuing Education Certificate
Supervisors work in a wide variety of sectors including production, service, retail, government and non-profit organizations. They supervise the work of office, administrative, manufacturing, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Supervisors provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes and implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Students will be awarded a Continuing Education Workforce Training Certificate and will have access to a Continuing Education academic record (transcript).
Financial Aid and Payment Options
Continuing Education Opportunity Grant
Partial Payment Option (through Nelnet Business Solutions)
Tuition Waiver for those who qualify
Employer/Sponsor Paid Tuition
Division of Rehabilitation Services (DORS)
Local Office of Workforce Development
The length of this program is 3-6 months. Courses are held at CCBC Hunt Valley and CCBC Owings Mills.
High School Diploma or GED
Recommended: 2 to 5 years work experience
To apply, go to www.ccbcmd.edu/apply and complete the CCBC Non-Credit Workforce Training Certificate application. An email will then be sent with program information and any additional requirements necessary to apply for the program.
Open Entry – No screening or documentation required.
Prior Learning Assessment
This program has potential options for waiving select courses based on previous coursework or articulated coursework from an approved curriculum. Maximum number of program hours that may be earned from prior learning: 24
Program Course Sequence
Skills for Success:
Good planning and organizational skills; strong oral and written communications skills; strong interpersonal skills; good problem-solving skills.
Students will be better prepared to effectively manage other people in a variety of business settings. Careers in this field are available in a broad range of privately held companies, government agencies, and non-profit organizations.
Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more. View a brief tutorial video on how to use Career Coach at: https://youtu.be/C7KpznbPYfA . Explore career and training opportunities at: https://ccbcmd.emsicc.com/.