Essential Skills for Supervisors, Continuing Education Workforce Certificate

Supervisors work in a wide variety of sectors including production, service, retail, government and non-profit organizations. They supervise the work of office, administrative, manufacturing, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.  Supervisors provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes and implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Program objectives

Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:

  1. apply basic supervisory skills and responsibilities to manage and maximize employee performance,
  2. increase confidence in supervisory role,
  3. gain employment in an entry level supervisory role, and
  4. assume responsibility for continued professional and personal development through continuing education.

CCBC Pathway

Business Pathway - Pathways are designed to help you meet your academic and career goals by aligning related courses and programs.  Pathway students participate in a variety of activities that help explore career opportunities in their field of study.  You can meet with a CCBC advisor who help align — or realign — your educational plan with the Pathway that best supports you and your goals.

Program Credentials

​Students will be awarded a Continuing Education Workforce Certificate and will have access to a Continuing Education academic record (transcript).

Financial Aid and Payment Options

We offer financial aid by packaging public and private funding options to those who qualify, in select Continuing Education courses and programs. Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition,  the Department of Rehabilitation Services (DORS), and your local office of workforce development.

Length of Training

3-6 months.

Courses are held at CCBC Hunt Valley and CCBC Owings Mills.

Program Requirements

​Required: High School Diploma or GED
Recommended: 2 to 5 years work experience

Application Process

To apply, go to www.ccbcmd.edu/apply and complete the CCBC Continuing Education Workforce Certificate program application.  An email will then be sent with program information and any additional requirements necessary to apply for the program.

Open Entry – No screening or documentation required.

Prior Learning Assessment

This program has potential options for waiving select courses based on previous coursework or articulated coursework from an approved curriculum. Maximum number of program hours that may be earned from prior learning: 24

Program Course Sequence

Course Number

 Course Title

Course Hours

Textbook Information

(approximate cost; subject to change)

Costs

T=Tuition/F=Fees

MAN058 

 The Role of the Supervisor

6

Materials provided

$139

T-$42/F-$97

MAN909 

Communication Skills & Interpersonal Interaction

6

Materials provided

$139

T-$42/F-$97

MGT384 

 Managing Multiple Priorities

6

Materials provided

$139

T-$42/F-$97

WOS055 

 Collaborative Outcomes:  Teams and Teamwork

6

Materials provided

$139

T-$42/F-$97

COU005 

 Managing Conflict and Confrontation

6

Materials provided

$139

T-$42/F-$97

MGT634 

 Performance Management

6

Materials provided

$139

T-$42/F-$97

Course Series Totals:

 

36

 

$834

T-$252/F-$582 

Additional Information

Skills for Success:
Good planning and organizational skills; strong oral and written communications skills; strong interpersonal skills; good problem-solving skills.

Career Opportunities:
Students will be better prepared to effectively manage other people in a variety of business settings.  Careers in this field are available in a broad range of privately held companies, government agencies, and non-profit organizations.

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at https://youtu.be/C7KpznbPYfA.  Explore career and training opportunities at https://ccbcmd.emsicc.com/.

Contact Information

Coordinator: Moire Riley | mriley@ccbcmd.edu | 443-840-1804 | Hunt Valley |106

Administrative Assistant: TBD