Essential Skills for Supervisors, Continuing Education Certificate

Supervisors work in a wide variety of sectors including production, service, retail, government and non-profit organizations. They supervise the work of office, administrative, manufacturing, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.  Supervisors provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes and implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Program objectives

​Students will be awarded a Continuing Education Workforce Training Certificate and will have access to a Continuing Education academic record (transcript).

Financial Aid and Payment Options

Continuing Education Opportunity Grant
Partial Payment Option (through Nelnet Business Solutions)
Tuition Waiver for those who qualify
Employer/Sponsor Paid Tuition
Division of Rehabilitation Services (DORS)
Local Office of Workforce Development

Program Length

The length of this program is 3-6 months. Courses are held at CCBC Hunt Valley and CCBC Owings Mills.

Program Requirements

​High School Diploma or GED
Recommended: 2 to 5 years work experience

Application Process

To apply, go to www.ccbcmd.edu/apply and complete the CCBC Non-Credit Workforce Training Certificate application.  An email will then be sent with program information and any additional requirements necessary to apply for the program.

Open Entry – No screening or documentation required.

Prior Learning Assessment

This program has potential options for waiving select courses based on previous coursework or articulated coursework from an approved curriculum. Maximum number of program hours that may be earned from prior learning: 24

Program Course Sequence

Course Number

Course Title

Course Hours

Textbook Information

(approximate cost; subject to change)

Costs

T=Tuition/F=Fees

MAN 058 

The Role of the Supervisor

6

Materials provided

$139

T-$45/F-$94

MAN 909 

Communication Skills & Interpersonal Interaction

6

Materials provided

$139

T-$42/F-$97

MGT 384 

Managing Multiple Priorities

6

Materials provided

$139

T-$42/F-$97

WOS 055 

Collaborative Outcomes:  Teams and Teamwork

6

Materials provided

$139

T-$42/F-$97

COU 005 

Managing Conflict and Confrontation

6

Materials provided

$139

T-$42/F-$97

MGT 634 

Performance Management

6

Materials provided

$139

T-$42/F-$97

Course Series Totals:

36

 

$834         

T-$255/F-$579  

Additional Information

Skills for Success:

Good planning and organizational skills; strong oral and written communications skills; strong interpersonal skills; good problem-solving skills.

Career Opportunities:

Students will be better prepared to effectively manage other people in a variety of business settings.  Careers in this field are available in a broad range of privately held companies, government agencies, and non-profit organizations.

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at: https://youtu.be/C7KpznbPYfA .  Explore career and training opportunities at: https://ccbcmd.emsicc.com/.

Contact Information

Coordinator: Moire Riley | mriley@ccbcmd.edu | 443-840-1804 | Hunt Valley |106

Administrative Assistant: Sarah Moore | scullip@ccbcmd.edu | 443-840-1632 | Essex | BESS 116