Skip to content

Office Skills - Individuals with Disabilities

Continuing Education Workforce Certificate

Format

In-person

Location

Dundalk

Clerical assistants and receptionists interact with customers and clients, answer phones, schedule appointments, maintain filing systems, draft email and other communications, maintain data using computers and manual systems, and other general office duties.

This program features individualized instruction for adults with learning differences and disabilities to present basic office technology and methods used in general office practices. Utilizing materials encountered in everyday business employment, topics include effective customer service techniques, business processes, use of office technology, and management of time and workload. Students will learn skills that include professional standard typing speed, active listening, oral expression, customer service and telephone skills, and written comprehension. Internships are arranged by program staff. This track provides instruction that is multisensory, multimodal, and personalized, and that incorporates elements of universal design for learning. Classes are taught with a low student-teacher ratio to better meet the needs of individual learners.​

Students entering this program should have a desire to work in an office environment, strong communication and interpersonal skills, basic computer skills, and be detail-oriented.

Entry level office jobs can be found with for-profit and non-profit organizations. Additional career information may be found in Career Coach: https://ccbcmd.lightcastcc.com​.​

Program Course Sequence

​Course Number

Course Title

Course Hours

Textbook Information

(approximate cost; subject to change)

Costs

T=Tuition/F=Fees

CHA023

Keyboarding I

44

None

$687

T-$83/F-$604

CHA080

Skills and Concepts for Clerical Work

44

Materials included in course cost

$715

T-$85/F-$630

CHA031

Vocational Readiness

20

Materials included in course cost

$368

T-$45/F-$323

CHA277

Office Applications 1

24

Materials included in course cost

$385

T-$47/F-$338

CHA278 Office Applications 2 26 Materials included in course cost

​$518

T-$65/F-$453

CHA199

Office Skills Internship

50

None

$615

T-$125/F-$500

Course Series Totals:

208

$0

$3,298

T-$450/F-$2,848

Full Program Details