Office Skills - Individuals with Disabilities, Continuing Education Certificate

Individualized instruction for adults with learning challenges is used to present basic office technology and methods used in general office practices. Utilizing materials encountered in everyday business employment, topics include effective customer service techniques, business processes, use of office technology, and management of time and workload. Students will learn skills that include: professional standard typing speed; active listening; oral expression; customer service and telephone skills; written comprehension. Internships are arranged and provided by program staff.

This career and academic track is designed for students with learning differences or disabilities that impact learning. This track provides instruction that is multisensory, multimodal, personalized, and incorporates elements of universal design for learning. Classes are taught with a 6 to 1 student-teacher ratio to better meet the needs of individual learners.

Program objectives

Successful Completion:

CCBC Credential: Students will earn a CCBC Workforce Training Certificate and will have access to a Continuing Education academic record (transcript).

Program Delivery

This program is offered in a totally classroom or laboratory format.

Financial Aid and Payment Options

Baltimore County College Promise
Continuing Education Opportunity Grant
Partial Payment Option (through Nelnet Business Solutions)
Tuition Waiver for those who qualify
Employer/Sponsor Paid Tuition
Division of Rehabilitation Services (DORS)
Local Office of Workforce Development

Program Length

15 weeks – daytime classes

Courses start in August and late January at CCBC Dundalk.

Program Requirements

6th Grade Reading Level according to TABE (Test for Adult Basic Education) that will be administered during an intake interview.

Prior Learning Assessment

This program has no options for obtaining course waiver(s) for prior learning.

Application Process

To apply, go to ccbcmd.edu/apply and complete the CCBC Non-Credit Workforce Training Certificate application.  An email will then be sent with program information and any additional requirements necessary to apply for the program.

Selective Entry – Please call 443-840-3262 to schedule an interview and assessment.

Program Course Sequence

Course Number

Course

Title

Course Hours

Textbook Information

(approximate cost; subject to change)

Costs

T=Tuition/F=Fees

CHA 023

Basic Keyboarding

44

None

$459

T-$56/F-$403

CHA 080

Skills and Concepts for Clerical Work

44

None

$615

T-$86/F-$529

CHA 031

Vocational Readiness

24

None

$465

T-$75/F-$390

CHA 037

Microsoft Office Applications for Special Learners

24

None

$470

T-$68/F-$402

CHA 043

Single Step Clerical Internship

24

None

$639

T-$104/F-$535

Course Series Totals:

160

 

$2648

T-$389/F-$2259

Additional Information

Career Opportunities:

Students can find opportunities as a receptionist or clerical assistant.

Education/Career Pathway: Microsoft Certification

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at: https://youtu.be/C7KpznbPYfA .  Explore career and training opportunities at: https://ccbcmd.emsicc.com/.

Program Contact Information

Program Coordinator: Trish Alvey | palvey@ccbcmd.edu  | 443-840-3262 | Dundalk | MASH | 104

Administrative Assistant: Jennifer Cabana | jcabana@ccbcmd.edu | 443-840-3262 |Dundalk | MASH | 104