Office Skills - Individuals with Disabilities, Continuing Education Workforce Certificate

​Individualized instruction for adults with learning challenges is used to present basic office technology and methods used in general office practices. Utilizing materials encountered in everyday business employment, topics include effective customer service techniques, business processes, use of office technology, and management of time and workload. Students will learn skills that include professional standard typing speed, active listening, oral expression, customer service and telephone skills, and written comprehension. Internships are arranged and provided by program staff.

This career and academic track is designed for students with learning differences or disabilities that impact learning. This track provides instruction that is multisensory, multimodal, personalized, and incorporates elements of universal design for learning. Classes are taught with a 6 to 1 student-teacher ratio to better meet the needs of individual learners.

Program objectives

Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:

​1. perform the skills needed for an entry level job in an office environment, and

2. demonstrate readiness to enter the workforce.

Program Credentials

Successful Completion:

CCBC Credential: Students will earn a CCBC Workforce Certificate and have access to a Continuing Education academic record (transcript).

Financial Aid and Payment Options

CCBC currently offers Continuing Education (CE) financial aid to those who qualify. We package public and private funding options to benefit students which include COVID-19 relief funding, the Maryland Sequence Scholarship, CCBC Opportunity Grant funding, Maryland Promise, and Baltimore County College Promise. Financial aid funding is available for select CE courses and programs. 

Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition,  the Department of Rehabilitation Services (DORS), and your local office of workforce development. 

For more information about funding resources and how to apply for them, please contact the CCBC Continuing Education Information Center at 443-840-4700.

Program Length

15 weeks (daytime classes)

Courses start in August and late January at CCBC Dundalk.

Program Requirements

6th Grade Reading Level - according to an assessment that will be administered during an intake interview

Prior Learning Assessment

This program has no options for obtaining course waiver(s) for prior learning.

Application Process

To apply, go to and complete the CCBC Non-Credit Workforce Training Certificate application.  An email will then be sent with program information and any additional requirements necessary to apply for the program.

Selective Entry – Please call 443-840-3262 to schedule an interview and assessment.

Program Course Sequence

Course Number



Course Hours

Textbook Information

(approximate cost; subject to change)



CHA 023

Keyboarding I





CHA 080

Skills and Concepts for Clerical Work





CHA 031

Vocational Readiness





CHA 037

Microsoft Office Applications for Special Learners





CHA 043

Single Step Clerical Internship





Course Series Totals:





Additional Information

Career Opportunities:

Receptionist or clerical assistant

Education/Career Pathway: Microsoft Certification

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at: .  Explore career and training opportunities at:

Program Contact Information

Administrative Assistant: Jennifer Cabana | | 443-840-3262 | Dundalk MASH 104