Office Skills - Individuals with Disabilities, Continuing Education Workforce Certificate
Clerical assistants and receptionists interact with customers and clients, answer phones, schedule appointments, main filing systems, draft email and other communications, maintain data using computers and manual systems, and other general office duties.
This program features individualized instruction for adults with learning differences and disabilities to present basic office technology and methods used in general office practices. Utilizing materials encountered in everyday business employment, topics include effective customer service techniques, business processes, use of office technology, and management of time and workload. Students will learn skills that include professional standard typing speed, active listening, oral expression, customer service and telephone skills, and written comprehension. Internships are arranged by program staff. This track provides instruction that is multisensory, multimodal, personalized, and incorporates elements of universal design for learning. Classes are taught with a low student-teacher ratio to better meet the needs of individual learners.
Students entering this program should have a desire to work in an office environment, strong communication and interpersonal skills, basic computer skills, and be detail-oriented.
Entry level office jobs can be found with for-profit and non-profit organizations. Additional career information may be found in Career Coach: https://ccbcmd.lightcastcc.com.
Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:
1. perform the skills needed for an entry level job in an office environment, and
2. demonstrate readiness to enter the workforce.