Office Skills - Individuals with Disabilities, Continuing Education Workforce Certificate

Clerical assistants and receptionists interact with customers and clients, answer phones, schedule appointments, main filing systems, draft email and other communications, maintain data using computers and manual systems, and other general office duties.

This program features individualized instruction for adults with learning differences and disabilities to present basic office technology and methods used in general office practices. Utilizing materials encountered in everyday business employment, topics include effective customer service techniques, business processes, use of office technology, and management of time and workload. Students will learn skills that include professional standard typing speed, active listening, oral expression, customer service and telephone skills, and written comprehension. Internships are arranged by program staff. This track provides instruction that is multisensory, multimodal, personalized, and incorporates elements of universal design for learning. Classes are taught with a low student-teacher ratio to better meet the needs of individual learners.​

Students entering this program should have a desire to work in an office environment, strong communication and interpersonal skills, basic computer skills, and be detail-oriented. 

Entry level office jobs can be  found with for-profit and non-profit organizations. Additional career information may be found in Career Coach:​.

Program objectives

Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:

​1. perform the skills needed for an entry level job in an office environment, and

2. demonstrate readiness to enter the workforce.

Program Credentials

Successful Completion:

CCBC Credential: Students will earn a CCBC Workforce Certificate and have access to a Continuing Education academic record (transcript).

Financial Aid and Payment Options

We offer financial aid by packaging public and private funding options to those who qualify, in select Continuing Education courses and programs. Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition,  the Department of Rehabilitation Services (DORS), and your local office of workforce development.

Length of Training

15 weeks (daytime classes)

Courses start in August and late January at CCBC Dundalk.

Program Requirements

6th Grade Reading Level - according to an assessment that will be administered during an intake interview

This program is eligible for Baltimore County Public Schools Blueprint funding

Prior Learning Assessment

This program has potential options for waiving select courses based on previous coursework or articulated coursework from an approved curriculum.  A maximum number of 68 program hours may be earned from prior learning.

Application Process

To apply, go to and complete the CCBC Non-Credit Workforce Training Certificate application.  An email will then be sent with program information and any additional requirements necessary to apply for the program.

Selective Entry – Please call 443-840-3262 to schedule an interview and assessment.

Program Course Sequence

​Course Number

Course Title

Course Hours

Textbook Information

(approximate cost; subject to change)




Keyboarding I






Skills and Concepts for Clerical Work






Vocational Readiness






Office Applications 1





CHA278 Office Applications 2 26 None




Office Skills Internship





Course Series Totals:






Additional Information

Career Opportunities:

Receptionist or clerical assistant

Education/Career Pathway: Microsoft Certification

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at  Explore career and training opportunities at

Program Contact Information

Program Coordinator: Jennifer Cabana | | 443-840-3451 | Dundalk MASH 105
Administrative Assistant: Gennifer Toich | | 443-840-3262 | Dundalk MASH 104​