Travel Agent Training, Continuing Education Workforce Certificate

A travel agent is a professional who is passionate about travel and helping others. They are focused on creating the best possible experiences, directly catered to their clients. They work with hotels, airlines, and other vendors to create travel packages and experiences that their clients will love. Travel agents can work with large groups, individuals, families, professional organizations, and others to help create seamless travel experiences that help create memories.

This program features courses that will provide the foundational knowledge to start a travel career. The course series enables the student to learn about the airline industry, ground transportation, hotels and resorts, cruises, tours, international and domestic travel, reservations and pricing, specialty travel, and more. 

Students entering this program should have strong organizational skills, excellent customer service skills and telephone manner, and strong communication and sales skills. Since this course is delivered completely online, students need to have the self-discipline to complete all required material on their own. 

Some travel agents work for travel agencies, and many others​ are self-employed. Many specialize in a specific type or region of travel. ​ Additional career information may be found in Career Coach:

Program objectives

Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:

  1. function effectively as a travel agent in tourism industry,
  2. describe the professional skills and knowledge for domestic and international travel planning,
  3. meet the eligibility requirements for the Travel Agent Proficiency (TAP) test offered by the Travel Institute (formerly ICTA), and
  4. prepare to gain employment as a travel agent in the tourism industry.​

CCBC Pathway

Business Pathway - Pathways are designed to help you meet your academic and career goals by aligning related courses and programs.  Pathway students participate in a variety of activities that help explore career opportunities in their field of study.  You can meet with a CCBC advisor who help align — or realign — your educational plan with the Pathway that best supports you and your goals.

Program Credentials

CCBC Credential: Students will be awarded a Continuing Education Workforce Certificate and have access to a Continuing Education academic record (transcript).

External Credential: Travel Agent Proficiency (TAP) Certification

Certifying Organization: Travel Institute (formerly ICTA). 

Financial Aid and Payment Options

We offer financial aid by packaging public and private funding options to those who qualify, in select Continuing Education courses and programs. Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition,  the Department of Rehabilitation Services (DORS), and your local office of workforce development.

Program Length

Students may work up to six months to complete the online course work (approximately 100 hours).

Program Requirements

Computer Requirements:

  • ​Online program can be taken on either a Mac or a PC
  • PC: Windows 8 or later/Mac: macOS 10.6 or later
  • Internet connection and email capability
  • Adobe Flash Player and Adobe Acrobat Reader
  • Program is compatible with these browsers: The latest version of Google Chrome or Mozilla FireFox. MicrosoftEdge and Safari are also compatible.

This program is eligible for Baltimore County Public Schools Blueprint funding


Application Process

To apply, go to and complete the CCBC Continuing Education Workforce Certificate program application.  An email will then be sent with program information and any additional requirements necessary to apply for the program.

Open Entry – No screening or documentation required.

Prior Learning Assessment

This program has no options for obtaining course waiver(s) for prior learning.

Program Course Sequence

Course Number

Course Title

Course Hours

Textbook Information

(approximate cost; subject to change)



HSL062 Travel Agent Module I 50 Included in course costs.




Travel Agent Module 2


Included in course costs. 



 Course Series Totals:






Additional Information

Skills for Success:

Organizational skills, excellent customer service skills and telephone manner, strong communication and sales skills. Since this course is delivered completely online, students need to have the self-discipline to complete all required material on their own.  A course instructor will be available to assist students with questions and to lead online activities during the course of the class. 

Career Opportunities:
Travel Agent selling and booking travel for everything from family vacations to honeymoons to corporate travel, catering aspects of trips to their clients' needs. As a Travel Agent advances in their career, they can specialize in a specific type or region of travel.

Career Coach

Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more.  View a brief tutorial video on how to use Career Coach at  Explore career and training opportunities at

Program Contact Information

Coordinator: Yumi Kim | | 443-840-5840 | Owings Mills 305D

Administrative Support Assistant: Kristal Parker |​|443-840-4483 |Owings Mills 302 ​​​​