Essential Skills for the Hospitality Supervisor

Supervisors work in a wide variety of hospitality operations, including casinos, restaurants, caterers, hotels, hospitals, and care facilities.  They manage the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Supervisors also provide guidance to employees in handling difficult or complex problems or in resolving escalated complaints or disputes. Hospitality supervisors work with management to implement corporate or departmental policies, procedures, and service standards, and may be involved in hiring, training, and performance evaluations for staff.This program will assist a current or aspiring hospitality supervisor to build essential skills needed for success in the hospitality industry. Students will learn about the supervisor's responsibilities relating to both upper management and staff; basic supervisory skills; training methods including the four-step training method, group training, one-on-one training, and E-learning; effective communication skills; employee orientation; staffing and scheduling; conflict management; effective team building; and the foundations for providing outstanding guest service.Students participating in this program will need strong organizational skills; strong customer service skills; strong oral communication skills; strong interpersonal skills; good problem-solving skills; well-groomed professional appearance; willing acceptance of responsibility; ability to follow written and oral instructions; ability to follow safety rules and regulations. Since this program is a combination of in-person and online, students need to have self-discipline to complete all required and self-study material on their own.Upon successful completion of these courses and related exams, students will earn the Certified Hospitality Supervisor (CHS) designation, the Certified Hospitality Department Trainer (CHDT) and Guest Service Gold® designation from the American Hotel & Lodging Educational Institute.The hospitality industry has many opportunities for internal and fast promotion up the career ladder for those seeking advancement.Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more. View a brief tutorial video on how to use Career Coach at https://youtu.be/C7KpznbPYfA. Explore career and training opportunities at https://ccbcmd.emsicc.com/.

Program Course Sequence