• Three students sit together looking at a laptop studying

Online services & resources

Support. It’s a point of pride at CCBC and at the core of what we do. No matter what your needs are as a student, we meet you where you are and help you get where you want to go.

From advising and accessibility, to tech support and tutoring, CCBC provides wrap-around services to help you succeed.

Important tips for emailing CCBC departments

So that we can address your concerns as quickly as possible, please remember to include student’s:
  • First and last name
  • CCBC ID (if a current student)
  • Date of birth
  • Major (if applicable)
  • Course information, question(s) and/or any other specific information you think may be helpful
Enrollment Services

Stay on track with your CCBC education by accessing these services.

Academic Advisement

How to reach us
Call us at 443.840.3833 to schedule a virtual advising appointment, Monday through Friday, 8:30 a.m. to 5 p.m.

Ask an Advisor via email, ask.an.advisor@ccbcmd.edu. We’ll work to answer your emails Monday through Friday, 9 a.m. to 9 p.m.

What we do for you
Whether you’re here to earn a degree or targeting transfer, our advisors can guide you on your way and help you stay on track throughout your time at CCBC.

Get advice about
  • course selection
  • transfer options
  • program requirements and more

Admissions and International Student Services

How to reach us
Email us with your admissions questions: ccbcadmissions@ccbcmd.edu. We’ll work to answer your emails Monday through Friday, 8:30 a.m. to 5 p.m.

Contact your campus Admissions Office directly during office hours, Monday through Friday, 8:30 a.m. to 5 p.m.

Attend an online information session.

What we do for you
The Admissions Team are your guides for getting started at CCBC. You have a goal; they’re here to help you reach it at CCBC. Whether you’re new to college or have attended another school, Admissions is your first stop.

Ask Admissions about
  • The advantages of a CCBC education
  • Program and course options
  • The application process and next steps

Enrollment and Student Records (Registrar)

How to reach us
Visit the Enrollment Services Center, Monday through Friday, 8:30 a.m. - 5 p.m. or email us with your enrollment questions: ccbcregistrar@ccbcmd.edu.

Call us at 443.840.2222 Monday though Friday, 8:30 a.m. to 5 p.m.

What we do for you
The registrar’s team can help you with any questions about the process of registering or changing for classes, transfer to CCBC information, visiting student enrollment, graduation or obtaining student records. You can complete many of the related tasks online, but we’re here to assist or help with any additional questions.

Visit us online to

Financial Aid

How to reach us
Email us with your financial aid questions: financialaid@ccbcmd.edu. We’ll work to answer your emails Monday through Friday, 8:30 a.m. to 5 p.m.

Call us at 443.840.2222 Monday through Friday, 8:30 a.m. to 5 p.m.

What we do for you
The Financial Aid Office can help you with any questions regarding how to apply for financial aid, the types of financial aid available, including the Baltimore County and Maryland College Promise programs and CCBC Scholarships and provide resources for how to keep your financial aid.

Visit us online to
Login to SIMON to check financial aid awards, active messages and accept student loan terms and conditions:
  • Enter your username and password
    (Contact the Help Desk if you do not have your username and password)
  • Select Financial Aid tab.
  • Select Financial Aid Summary.
  • Select 2020-2021 Award Year.

Student Finance (Bursar)

How to reach us
Email us with your student finance questions: CCBCStudentFinance@ccbcmd.edu. We’ll work to answer your emails Monday through Friday, 8:30 a.m. to 5 p.m.

Call us at 443.840.2222 Monday through Friday, 8:30 a.m. to 5 p.m.

What we do for you
The Student Finance (Bursar) Office can help you with any questions regarding CCBC tuition and fees, types of payment options, payment plans and available tuition assistance.

Visit us online to
Login to SIMON to:
  • View and pay your bill
  • Enroll in eRefunds

Testing Center

How to reach us
Email us with your testing questions: testingcenterappoint@ccbcmd.edu. We’ll work to answer your emails Monday through Friday, 9 a.m. to 5 p.m.

Call us
Contact your campus testing center directly during testing center hours.

Schedule a testing appointment online
For tests that require it, you can schedule your appointment now.

What we do for you
The CCBC Testing Centers conduct placement testing for new students and proctor exams for students enrolled in CCBC courses, including those who need to make up an exam, need to take a test for an online course or require testing accommodations.

Visit us online to learn about

Support Services

If you need help with your studies or other concerns, CCBC is here for you.

Bookstore

CCBC partners with Barnes and Noble to provide students with the best course material options and prices.

On-campus stores
CCBC bookstores are gradually easing back into normal hours and operations. Barnes & Noble is reopening following safety, physical distancing and sanitizing protocols. Bookstore staff will clean service areas periodically throughout the day. Learn more »

Online orders
From ccbaltimorecounty.bncollege.com select the textbook tab and put in your campus, term, course, and section. All orders placed during this time will be delivered with free UPS shipping. Delivery of course materials ordered online takes on average 1-2 business days to most locations in the Baltimore-Washington metropolitan area.

Using Financial Aid?
Select OneCard as your payment at checkout and enter the 16 digit number located on the back of your OneCard.

Email us
Send any questions or concerns regarding your bookstore needs to your nearest campus bookstore:

College and Community Outreach Services

If you need help with community resources for things like housing assistance, food insecurity, clinical counseling or other life concerns, please contact a Success Navigator or send us an email at SuccessNavigators@ccbcmd.edu.

Our Success Navigators will work to answer your emails Monday–Friday, 8:30 a.m.–4:30 p.m.

Disability Support Services

What we do for you
Disability Support Services provides students an equal opportunity for success. We ensure that students with disabilities have access to all programs, services and activities.

Disability Support is available remotely. Please call 443.840.3832 during business hours of 8:30 a.m. — 4:30 p.m. Monday through Thursday or email dssccbc@ccbcmd.edu.

Food Service

CCBC main cafés are open with limited menus and “grab and go” options. Hours of operation at the Catonsville and Essex campuses are from 8:30 a.m. until 2:30 p.m., and at the Dundalk campus from 8 a.m. until 2:30 p.m.

Vending machines throughout campuses are stocked with fresh snacks and drinks.

Library

CCBC’s Library offers a wealth of online resources to support your online course work. Online research guides and style manuals, more than 50,000 eBooks and thousands of journals, access to powerful research databases – it’s all here.

Go to the CCBC Library»

Online Writing Lab

Need help completing a writing assignment? The CCBC Online Writing Lab (OWL) can help. Staffed by English department faculty, OWL provides free writing assistance to students on all phases of writing.

CCBC students who are registered for a class can submit to OWL 24 hours a day, 7 days a week, except when the college is closed for winter break, summer break or holidays.

Submit your writing question to OWL »

Student Conduct

Report student conduct concerns online.

This includes:
  • Student misconduct
  • Academic dishonesty
  • Sexual misconduct
  • Referrals for CARE, Behavioral Intervention

Student Services and Retention Initiatives

For questions about academic probation, academic suspension/dismissal, or academic coaching, please email ssri@ccbcmd.edu.

France Merrick
If you are a Baltimore City resident interested in the France Merrick program or are you a current France Merrick scholarship recipient, you can email any questions or comments to ssri@ccbcmd.edu.

Student Success Center (tutoring)

We know that, at some point, every student could use some help getting a handle on a bit of difficult material. That’s why we offer free, course specific, online tutoring through Blackboard.

You can email the Student Success Centers for online tutoring and study assistance. Regardless of your registered campus, contact the Student Success Centers at virtualtutor@ccbcmd.edu

SSC staff will work to answer your emails:
Monday to Thursday
9 a.m - 7 p.m.

Friday
9 a.m. - 5 p.m.

Saturday
10 a.m. - 2 p.m.
In addition, try this online resource:
  • Tutor.com
    Tutor.com is available in select CCBC courses. Students should go to their Blackboard course(s) to access Tutor.com for free online tutorial assistance.
Learn how to access online tutoring »

Technology Support

CCBC Tech Support can address almost any kind of technical problem with our 24x7 helpdesk. Through the online helpdesk, you can search popular help topics, retrieve your password, submit a help ticket or chat live with a tech support representative.

Visit the online helpdesk»

Need to talk? Call 443.840.4357

Veterans Services

For questions about veteran benefits, please email veteranservices@ccbcmd.edu.


State Authorization Reciprocity Agreements

CCBC is authorized to offer online classes to out-of-state students.

As a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA), the Community College of Baltimore County (CCBC) is approved to offer online learning courses and programs to students in all NC-SARA states. This agreement allows students to have a wider variety of education offerings as well as improved resolution of student complaints. Please note that, currently, California is not an NC-SARA state, but CA students attending CCBC still can receive Title IV funds.

For a list of higher education contacts to resolve complaints per state, please use the U.S. Department of Education site. Choose the state that you are in, and then search for the Higher Education contact.