PROCEDURES FOR STUDENTS REQUESTING
CCBC Essex strives to provide high quality service to students with hearing impairments who request sign language interpreters for classes. The following procedures have been established to assist Disability Support Services (DSS) in providing the best service.
1. A student should register for classes as early as possible, providing Disability Support Services with a copy of his/her schedule on the “blue form” each semester. If a schedule change is made, it must be reported to DSS as soon as possible, since it may take up to two weeks to arrange for an interpreter.
2. Requests for particular interpreters will be considered in scheduling; however DSS reserves the right to make final scheduling decisions. DSS will attempt to notify the student of his/her interpreters’ schedules before classes start.
3. Students should discuss with the interpreters how to contact them in case of last minute changes to schedules.
4. The student must inform Disability Support Services as soon as possible if a class is cancelled or if s/he will be late or plans to miss a class. Messages can be left at any time of day/night at 443-840-1741 or sent to BOTH of these e-mail addresses: firstname.lastname@example.org and email@example.com. If possible, the student should also contact the interpreters and/or the Interpreting Agency to let them know of a change of schedule. A STUDENT WITH MORE THAN THREE UNEXCUSED ABSENCES WILL RECEIVE A LETTER OF WARNING FROM DISABILITY SUPPORT SERVICES, INFORMING HIM/HER THAT INTERPRETER SERVICES MAY BE IN DANGER OF BEING SUSPENDED, UNLESS THE STUDENT SCHEDULES AN IMMEDIATE MEETING WITH THE DIRECTOR TO DISCUSS THE SITUATION.
5. A student requesting additional interpreter services for campus appointments, activities, meetings, or tutoring sessions must contact DSS directly (preferably in writing or by e-mail) as soon as possible to allow time for arrangements to be made. Note: It is not sufficient to request interpreting services directly from an interpreter. Interpreters will not be paid for interpreting that has not been pre- approved by DSS.
6. The student and interpreter should agree to wait 20 minutes for each other at the beginning of class. The student should check with DSS for messages regarding substitute/absent interpreters and notify DSS of an interpreter’s absence.
7. The student must notify DSS as soon as possible if s/he decides to withdraw from a class.
8. DSS reserves the right to monitor a student’s and interpreter’s attendance through communication with an instructor.