Managing Customer Relations and Service
Prepares students to interact effectively with customers and to manage those who provide customer service; studies understanding customer behavior, implementing business policy, and maintaining good will.Course offered fall, spring, and may be offered during additional sessions.
- Prerequisite(s) : MNGT 101 or written permission from instructor required
- Credits: 3
- Cost: $118/billable hour + fees (in county)
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CREDIT HOURS: 3 | BILLABLE HOURS: 3
NOTE: This section is an online course. Go to www.ccbcmd.edu/Online-Learning-Information for more information.