OneCard Disclosure Statement

The CCBC OneCard is the official photo identification card of Community College of Baltimore County and should be carried by the cardholder at all times. The college reserves the right to require additional photo identification at some campus offices and services. The card is permanent and nontransferable. Unauthorized use subjects all involved to possible disciplinary action CCBC OneCard ID & CCBC OneCard Mobile App

OneCard ID

The mechanism for accessing the cardholder’s account(s) or privileges shall be the CCBC OneCard or CCBC OneCard Mobile App. Presentation of the card may be required to access college services, such as meal plans, library services, and admission to events. Access to College facilities/services or your account(s) may be denied (1) if your account is suspended by the College for administrative reasons, (2) you deactivate your card or account, or (3) if your card’s magnetic stripe is damaged and will not scan.

The card and card app is the property of Community College of Baltimore County and is non-transferable. Only the cardholder may present the CCBC OneCard or CCBC OneCard Mobile app for purchases and other privileges. CCBC OneCards will be confiscated if presented by someone other than the cardholder or if the card is involved in inappropriate or illegal use. Fraudulent use of the card will result in disciplinary action, including but not limited to academic expulsion and/or termination of employment.

Information about the cardholder’s account will be disclosed to third parties only for the following reasons: (1) in order to complete a transaction; (2) in order to comply with court orders or other applicable laws; or (3) with the cardholder’s written permission. Community College of Baltimore County reserves the right to utilize any and all data and images for official college business.

Lost, Stolen, or Damaged Cards

Lost or stolen cards must be immediately deactivated online, in person at the Bursar’s Office (during business hours), using the mobile app or by telephone. Campus location, telephone number, and hours are available online at www.ccbcmd.edu/onecard. Cardholders may call 443.840.3377 to speak to a representative. The CCBC OneCard Office hours are 8:30 am to 4:30 pm, Monday through Friday. The replacement fee for a lost, stolen, or damaged card is $5.00 in Janaury, 2017 and is subject to change. Only the latest card printed is valid. Replacement of a card when there is a change in the cardholder status or name is free; however, the old card must be presented in exchange. The filing of a CCBC Public Safety report may waive the replacement fee for a stolen card.

If your mobile device is lost or stolen, please contact the OneCard office at 443.840.3377 in order to have the CCBC Mobile App removed from the existing device so it may be transferred to a new device.

CCBC Bucks

CCBC Bucks is a prepaid spending account that may be used to pay for purchases at participating on-campus locations. Active accounts with a positive balance will remain open and will carry forward for 12 months from the last activity date. Balances remaining will be refunded only upon request of the student. Requests can be made in writing and dropped off at a Bursar’s office or by emailing ccbconecard@ccbcmd.edu from your CCBC email. Please include your full name and the amount you would like refunded. Refunds will be made by ACH to the bank account on file, check refunds will be sent upon request for a fee of $10.00 which will be deducted from the refund amount. In order to refund by ACH and avoid the $10.00 check fee, your banking account information must be entered into the student refund portal.

The CCBC Bucks account can be activated by making an initial deposit into the account. There are no fees to establish or use the account. No interest shall be paid on any balance in the account. Deposits may be made online with a Visa, MasterCard, American Express, Discover or ACH from a bank account. Deposits can be made at the Bursar’s office on campus with check, cash, money order. Credit card payments will be taken at the Bursar’s office but it’s recommended to use the mobile application or website if this form of payment is being used. Checks must be payable to Community College of Baltimore County or CCBC. Deposits made using a check are subject to a 10 day hold.

Cardholders who elect to deposit funds into a CCBC OneCard account agree to be bound by the terms and conditions disclosed herein. The CCBC Bucks account will be administered by the Student Finance Department and located at the Bursar’s offices on each campus.

Security

The CCBC OneCard or CCBC Mobile app must be presented at the time of purchase and shall be the only means of accessing the participant’s account. Only the person pictured on the OneCard is authorized to spend money from the account. If a lost or stolen card is deactivated as outlined above, the balance is protected and will be transferred to a new OneCard. A merchant may request additional identification to guarantee that only the participant uses the account. The account holder may be required to sign a receipt for goods or services.

FERPA Privacy Statement

Photos for the College ID will only be used for legitimate College under the Family Educational Rights and Privacy Act (FERPA) guidelines. Information regarding cardholder’s account will not be provided to third parties unless required by court order, applicable laws, public safety, to complete a transaction, research a dispute or with written permission of the cardholder.

Documentation of Transactions/Cardholder History/Statement

Account holders may receive and may request a receipt at the time a purchase is made from any card reader operated by a cashier, provided however, that account holders will not receive a receipt from a card reader attached to a vending machine, a printer, or at select on-campus dining facilities. The account holder’s current balance and six (6) months of transaction history is available online. The account holder agrees to verify the history of deposits and transactions on a monthly basis. A printed copy of the account holder’s transaction history may be requested at the Bursar’s Office.

Spending Limits

In order to minimize potential loss to the participant, unattended locations/applications, such as vending, printers, and on-campus merchants may impose a daily spending limit. The College Bookstores and Cafes will impose a $50.00 per day transaction limit with the exception of textbook purchases. The College reserves the right to modify limits and to deny suspicious transactions on a case by case basis.

Refund Policy

The account holder agrees and understands that there will be no cash withdrawals or refunds from CCBC Bookstore, CCBC Meal Rewards, or CCBC Print Rewards accounts. Cash refunds will not be issued for returned merchandise purchased with CCBC Bucks CCBC Bucks accounts will be credited for the amount of the return. Merchandise must be returned to the location where goods or services were purchased and returns are subject to the return policy of the merchant.

CCBC Bucks accounts are not intended to simulate a checking or savings account, and therefore, refunds will be granted by written request or by visiting the Bursar’s Office. In addition, all College debts must be satisfied prior to a refund being processed. Any funds left in an account longer than one year from the last transaction are forfeited and become the property of the College.

Refund requests must be submitted in writing to the Bursar’s Office or sent using the student’s CCBC email to ccbconecard@ccbcmd.edu and include full name and the amount of the refund requested. Refunds will be sent by ACH. The student must have updated banking account information in the Student Refund Portal. Refunds issued by check will be charged a $10.00 fee that will be deducted from the refund total. Check refunds are made payable to the account holder and mailed to the current address on file. Refunds will not be processed for less than $10. The student is encouraged to spend smaller balances.

Summary of Fees

  1. No charge for initial issuance of the CCBC OneCard
  2. No transaction fees for purchases or for deposits
  3. No charge for legal name change or preferred name change
  4. $25 returned check fee
  5. $5 card replacement fee for lost, stolen or damaged card
  6. $10 charge for refund requests issued by check

Errors/Disputes

It is important that the account holder review the account history available online at least bi-weekly. Errors on receipts should be addressed with the business of origin. If the account holder is unable to resolve the dispute with the merchant, contact the OneCard office.

Discrepancies must be reported to the OneCard office no later than fifteen (15) days after the discrepancy appears. Undisputed transactions greater than fifteen (15) days old will be deemed valid. The time limit for reporting unauthorized charges may be extended in the event of extenuating circumstances determined by the OneCard Coordinator.

Lost or stolen cards should be reported immediately as explained above. A cardholder’s maximum liability for unauthorized use of a lost or stolen OneCard is $50.00, provided the OneCard Office is notified within 48 hours. Cardholders may call 443.840.3377.

Inactive Accounts

CCBC Bucks accounts showing no cardholder activity during a twelve-month (12) period are considered inactive. Inactive accounts will be closed and any remaining balance will be forfeited to the college.

Changes in Terms and Conditions

The College reserves the right to change the account terms and conditions at any time. If a change reduces, limits, or restricts the account holders' rights under the terms and conditions, the college will give at least thirty (30) days prior notice via the CCBC OneCard website or through CCBC email communication. However, if an immediate change is necessary for security reasons, the college may first make the change and then notify the account holder.

The Campus Meal Plan

This program is available only at the CCBC Cafes/Dining locations.

CCBC offers meal plans that can be used at all campus dining locations by using your CCBC Student ID Card. Meal plans purchased through this system gives a spending reward of 10%-20% of the cost of the plan, available the day after purchase. The plans are not refundable. The reward can only be used after the initial purchase amount is spent.

The plan is valid through June 1st, following the date of initial purchase. As of June 1st, any unused rewards and meal plan balances are cancelled. You can sign up for a meal plan several different ways.

  1. Go to https://1cardweb.ccbcmd.edu/OneWeb/account/LogOn, login using your CCBC username and password. You will then click on “Add cash”, and use a credit card or bank account to pay. 
  2. Login to SIMON, go to the “Student Services” tab and scroll down the bottom and click on “Meal Plans”. This option will allow you to elect $50, $100, $150 or $200. This election will be added to your CCBC student account and will either be deducted from your Financial Aid award if applicable or must be paid at the Bursar’s office, through SIMON or using a deferred payment plan. 
  3. Visit a Bursar’s office and pay $50, $100, $150 or $200 by cash, check or money order to have funds loaded. The Bursar’s office can accept credit card payments, but it’s recommended to use the option 1 for this type of payment. 

You pay Meal Rewards Bucks Total value
$50 $5 $55
$100 $10 $110
$150 $25 $175
$200 $40 $240

If you elect to use option 2, the cost of the meal plan will be added to your CCBC student account. Please note, by selecting a plan through SIMON, your student account will be charged regardless of continued enrollment, reduction or removal of Financial aid or cancellation for non-payment of tuition and fees, you will be responsible for the charge.