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The Business Training and Consulting Services (BTCS) Center offers a variety of services that support your workforce development efforts. Formerly known as the DACUM Resource Center, the BTCS Center works with businesses, labor organizations, educational providers and government agencies to design and implement more effective methods of attracting, evaluating, training and/or retaining skilled workers.

The BTCS Center has a very strong reputation for providing high quality, flexible and customer-driven services at the regional, state and national level during its 16 years of service. Recent customers include:

  • National Security Agency
  • Johns Hopkins University
  • Internal Revenue Service
  • Northrop Grumman
  • Seagram Americas
  • Provident Bank
  • MD Child Support Enforcement Administration

The BTCS Center services include:

  • Employee Skill Assessment
    • Workplace Basics Skills
    • Technical Skills
  • Training Program Development
    • Needs Assessment
    • Job/Task Analysis
    • Training Program Design
    • Course Design
  • Employee Development and Certification Programs
    • Job Profiling/ Skills Profiling
    • Pay-for-Skills programs
    • Job Restructuring/ Career and Skill Pathways
    • Job Performance Requirements
    • Training Program Design and Delivery Options
  • Group Facilitation Services
    • Focus Group Sessions
    • Planning Sessions
    • Problem Solving Sessions
  • DACUM Training
    • Occupational Scanning
    • Occupational/ Job Analysis
    • Curriculum Planning
    • Instructional Design

Contact Dennis Faber at 443-840-1612 or via email at

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