The Community College of Baltimore County Continuing Education and Economic Development
CEED
Syllabus
Getting Started Training for Business Career Training Life Enrichment Basic Education News and Events
 

Management - CE

MGT 041 – Advanced Payroll Skills

This course is designed for individuals who want to advance to supervisory or managerial payroll positions. The student will acquire skills appropriate for IRS problem resolution, planning and managing a department or staff by creating policies and procedures appropriate for your organization.

Course Objectives:
1. administer complex benefits and tax applications,
2. complete financial and federal reports for various employee requirements,
3. complete federal compliance documentation, and
4. conduct audits and identify errors.

MGT 081 – Disability Awareness

This course is designed to provide staff working with people with disabilities to experience simulating specific disabilities, vision impairment, hearing impairment, intellectual limitations, paraplegia, and other physical limitations.

Course Objectives:
1. empathize with individuals with physical or intellectual limitations;
2. state the impact of physical limitations on the ability of the individual to integrate into the community;
3. experience sensory limitations and the impact on activities of daily living;
4. demonstrate an understanding of the impact of disabilities on social role valorization, and
5. demonstrate an understanding of the impact of sensory and/or physical limitations on the ability to work.

MGT 085 – Disorders Of Learning And Autistic Spectrum Disorder

The five system models of intelligence will be discussed, and the relation to assessment of challenging behavior among the developmentally disabled will be addressed. Levels of intelligence and their relationship to autistic spectrum disorders will also be addressed. Special emphasis will be placed upon the assessment and treatment of autistic spectrum disorders as listed in the DSM IV.

Course Objectives:
1. identify a five systems level of intelligence;
2. define autistic spectrum disorders;
3. discuss the relationships of the levels and autistic spectrum disorder;
4. identify effective assessment tools and treatment of autistic spectrum disorders, and
5. discuss the DDA/MHA cusp and Asperger¿s disorder.

MGT 131 – Debt Elimination Techniques That Work

Discover how to get completely out of debt, even be mortgage free. Designed for middle class Americans who want to live a debt- and stress-free lifestyle. Learn to pay off all your consumer debt in one to three years...all with your current income! Learn specific, powerful and proven strategies that work - every time. A linear math, critical path technology strategy is used to eliminate all your debts while you operate 100% on cash, never needing credit again. Note: no insurance, investments, or get-rich-quick schemes will be offered.

Course Objectives:
1. demonstrate an understanding of the debt-free plan,
2. explain reasons for paying off debts first,
3. define the concepts of the 'accelerator margin',
4. explain the reasons for relying solely on cash, and
5. implement practical strategies to eliminate personal debt

MGT 172 – Cultural Diversity

This course is designed to provide skills to individuals in the field working with persons who suffer with developmental disabilities. The challenge to provide effective support to individuals with multicultural backgrounds is increasing and brings together the racial and ethnic backgrounds which are aspects of a person's identity.

Course Objectives:
1. define the concept of multiculturalism;
2. describe one or more cultural norms for specific cultural communities and how that impacts individuals with developmental disabilities, and
3. describe how to develop culturally competent support.

MGT 179 – Successful Leadership Styles

This course, designed specifically for managers seeking strategies for refining their leadership abilities, introduces tools and techniques for successful leadership. The instructor will use an assessment to help participants measure their individual development needs. Each participant will have the opportunity to design their own Individual Development Plan which enables them to apply the materials from the class in their own work settings. The course will introduce several leadership styles and the pros and cons of each. Participants will review the applications of each style.

Course Objectives:
1. introduce the tools and techniques for successful leadership,
2. identify leadership styles suitable for different organizational settings, and
3. assess each individual's leadership style and skills.

MGT 204 – Train The Trainer: The Basics

This course is designed to teach basic training and presentation skills. It is suitable for anyone interested in the topic.

Course Objectives:
1. discuss strategies for developing interactive training;
2. define appropriate audience analysis methodologies;
3. design tools for dealing with difficult participants; and
4. develop more interesting and informative presentations.

MGT 229 – Hiring for Success

This course is designed to introduce the skills required to use the hiring process to benefit the entire organization and learn how to orient people to the expectations of a workgroup. This course will help get people started on the right foot. Topics to be covered include strategies for connecting new hires into an existing workgroup, and how to evaluate successes and deficiencies early in the new hire process.

Course Objectives:
1. identify tools and techniques for good interviews,
2. use a variety of tools to orient new hires, and
3. implement evaluation methodologies that identify successes and deficiencies with new hires.

MGT 231 – Managing Diversity

Ease the challenge of managing a diverse workforce by learning to focus on methods for assessing diversity issues in the work environment and using the data to help create more cohesive teams and workgroups.

Course Objectives:
1. develop management skills that enable successful management of diverse populations,
2. utilize tools for assessing diversity issues in the workplace, and
3. identify and implement communication and conflict resolution strategies with diverse populations.

MGT 232 – Managing Multiple Priorities

Develop skillful approaches to managing the many different priorities encountered in the workplace.

Course Objectives:
1. identify approaches for managing shifting priorities,
2. develop techniques for communicating priorities throughout the organization, and
3. use a variety of practical tools for managing time effectively.

MGT 269 – Project Management Basics

This course is designed to enable the student to learn how to skillfully manage projects from inception to completion.

Course Objectives:
1. utilize project tracking tools,
2. utilize project design tools that can be used for individual and group projects,
3. use proper management tools to manage employee performance and productivity, and
4. allocate resources effectively.

MGT 280 – COACHING FOR SUCCESS

Course Objectives:
1. state the goals of performance coaching,
2. identify work situations where coaching is appropriate,
3. describe the four step coaching model,
4. describe the coaching process, and
5. explain the relationship between coaching and counseling.

MGT 287 – TRAIN THE TRAINER

Course Objectives:
1. effectively use the 4-Step Training Method,
2. generate an effective lesson plan,
3. utilize training aids successfully, and
4. demonstrate the ability to deliver sound one-on-one group training sessions.

MGT 290 – Fundamentals of Supervision and Management

This course is designed to enable the student to learn to master the art of effective management or supervision. Topics to be covered include essential roles and responsibilities of a sales manager, leadership, motivational and team-building skills, techniques and strategies for communication, conflict resolution, and sales planning.

Course Objectives:
1. describe the role of managers, the functions of managers;
2. explain how a supervisor can handle the challenges of delegation, performance management, and time management;
3. describe the importance of creating a motivational environment; and
4. define conflict, negotiation, and problem-solving.

MGT 297 – Mastery of Business Fundamentals

Gain an understanding of the significance of strategic planning and discover how external and internal environmental factors affect an organization. Acquire practical business experience in management and finance; learn key financial terms and cash flow management along with basic business law, contracts and the principle-agency relationship all without enrolling in an MBA program. Explore various organizational structures and determine how to use leadership, motivation, and control for maximum impact.

Course Objectives:
1. explain the significance of strategic planning and discover how external and internal environmental factors affect an organization,
2. describe the methods of implementing a strategic plan and how to pick a strategic choice,
3. create balance sheets and income statements, and
4. establish financial controls to keep the organization moving in a positive direction.

MGT 300 – THE ART OF USING TIME WISELY

Course Objectives:
1. identify time wasters in one's current operation,
2. assign priority levels to tasks and activities,
3. allocate time to tasks and activities, and
4. schedule tasks and activities to ensure on-time completion.

MGT 302 – ROLE OF SUPERVISOR AND LEADERS

Course Objectives:
1. describe the responsibilities of a supervisor,
2. explain the differences between managing and supervising,
3. monitor and avoid communication breakdown,
4. apply active listening techniques, and
5. demonstrate appropriate situational leadership styles.

MGT 313 – Introduction to Nonprofit Management

This course is designed to enable the student to learn to develop the skills and strategies required to become an integral part of a nonprofit organization, one of America's fastest growing service sectors. The student will be shown how to transform good intentions into a professional plan of action. Topics to be covered include nonprofit organizations, executive director, board of directors, special event and meeting management, and public relation strategies.

Course Objectives:
1. describe how the mission statement and strategic plan guide a nonprofit;
2. explain how to create membership programs, benefits and services;
3. describe the basic practices and procedures involved in managing nonprofit special events; and
4. define conflict, negotiations and problem-solving.

MGT 314 – Leadership Development Part I

This course is designed to provide supervisors with the skills necessary to manage teams and projects. Topics to be covered include cultural, diversity, presentation and workshop skills, leadership and vision, excellence in customer service, information, and knowledge management.

Course Objectives:
1. demonstrate an understanding of the advantages of diversity in the workplace,
2. describe the role of management in team building and performance management,
3. demonstrate the principles of leadership and delegation,
4. discuss and implement a consistently reliable process for serving external and internal customers,
5. manage difficult customers and handle conflict within teams or project groups, and
6. solve process and conflict based problems.

MGT 315 – Leadership Development Part II

This course is designed to provide supervisors with the skills necessary to manage teams and projects. Topics to be covered include communication and interpersonal skills, making decisions, project management, risk management, professional ethics and negotiations, and mentoring.

Course Objectives:
1. demonstrate an understanding of the skills required for coaching and mentoring;
2. negotiate and create win-win scenarios while maintaining professional ethics;
3. analyze and make difficult decisions;
4. implement change and manage team performance;
5. explain the role of supervision, leadership, and mentoring; and
6. schedule team tasks and manage multiple projects.

MGT 322 – Performance Evaluations and Conducting Meetings

This course is designed for the student who functions as a manager to learn the skills required to responsibly document performance and provide written feedback to his/her employees. The student will also learn the strategies to use to be less confrontational and more productive in meetings. Topics to be covered include errors in rating, evaluation basics, supporting documentation, and steps for preparation.

Course Objectives:
1. develop appropriate documentation in support for performance document,
2. create descriptive statements to explain performance,
3. summarize an accurate picture of the employee prior to the meeting, and
4. manage negative feedback during a meeting.

MGT 323 – Documentation and Discipline

Learn the skills required to increase effectiveness when disciplinary action is taken to correct performance and to document progressive steps. Examine verbal counseling, written warnings and the importance of detailed documentation.

Course Objectives:
1. identify methods to correct an employee's continuing unsatisfactory performance,
2. communicate specific employee behavior and how it negatively affects performance,
3. give an employee a verbal disciplinary warning, and
4. document formal disciplinary actions.

MGT 332 – Supply Chain Management Fundamentals

Learn how to develop the skills and strategies needed to succeed in the supply chain management field. Topics include strategic planning, sales and operations planning, new product introduction and operational plans, nonprofit organizations, executive director, board of directors, special event and meeting management, and public relations strategies.

Course Objectives:
1. describe the basics of forecasting, including the nature, purpose, objectives, as well as the forecast cycle;
2. demonstrate an understanding of focus forecasting, pyramid forecasting, macro-forecasting factors, and methods to calculate forecast errors;
3. discuss the fundamentals of the master production schedule; and
4. explain the power of production activity control (PAC) and learn about the cycle, the elements, and its powerful scheduling method (linear programming).

MGT 334 – PMP Certification Prep 1

This course is designed to enable the student to develop the skills and strategies required to prepare for Project Management Institute's prestigious PMP certification exam. The student will learn to master the first six chapters of A Guide to the Project Management Body of Knowledge (PMBOK Guide), the most essential resource for the PMP certification exam. Topics to be covered include project management knowledge areas, five process groups, and 39 project management processess, tips and techniques, key terminology, concepts, and formulas.

Course Objectives:
1. discuss why project management is needed, how a project is defined, and how it differs from programs and tasks;
2. identify various project management resources and understand the four phases of the project life cycle;
3. differentiate between stakeholders and deliverables and learn how to generate project ideas;
4. identify why project closure is important and learn the steps to successfully close projects; and
5. identify tips and techniques, key terminology, concepts and formulas in the project management process.

MGT 403 – Creating Your Own Non Profit

Course Objectives:
1. define what legally constitutes a non profit organization,
2. discuss basic non profit terminology,
3. describe how to create and maintain a board of directors,
4. describe the process for incorporation and obtaining a tax status,
5. identify staffing options for non profits, and
6. identify marketing strategies for non profits.

MGT 415 – STRATEGIC PLANNING

Course Objectives:
1. explain the importance of an organization¿s mission statement;
2. describe the process for developing a vision of the organization¿s desired future state;
3. explain how organizational values impact the work of the organization;
4. identify the differences between goals, objectives and action steps; and
5. describe the process for the development of goals, objectives, and action steps.

MGT 431 – Public Speaking: Projecting Your Strengths

This program addresses essential elements of successful public speaking. Participants will examine topic selection and presentation preparation. Instruction includes voice projection and eye contact and how to use personal style and strengths as delivery assets. Topics to be covered include: topic selection; audience analysis; preparation; delivery techniques; identifying personal communication strengths.

Course Objectives:
1. select an appropriate group presentation topic,
2. develop an audience analysis,
3. prepare a large group presentation, and
4. demonstrate voice projection control and maintain eye contact during the presentation.

MGT 437 – Management Development - Level 2

This course is designed for managers to develop more advanced skills in essential leadership areas. Participants will learn more strategical approaches to business analysis and will develop their skills in developing more successful proposals and how to present those to groups. The course provides strategies and approaches to manage multiple, competing tasks and priorities and the development of more strategic communication plans.

Course Objectives:
1. describe the role of management in an organization;
2. write clear, concise and correct business correspondence;
3. recruit and interview applicants effectively;
4. critically analyze the business operation;
5. coach, counsel and mentor to improve performance; and
6. mediate and resolve intra-team conflict situations.

MGT 445 – Leadership Institute - Part I

This course assists participants in enhancing their leadership skills to promote the improvement of organization effectiveness and efficiency. Topics include exemplary leadership practices, values, developing a shared vision, innovation, opportunities and risks, collaboration, empowerment, managing performance, and celebrating victories.

Course Objectives:
1. describe exemplary leadership practices and their impacts on organizations;
2. define values and their impacts on leadership;
3. identify one's personal values and describe how to align values with actions;
4. explain the importance of vision in an organization;
5. explain the importance of innovation and experimentation;
6. describe a process for balancing the opportunities of innovation with its risks;
7. explain the importance of collaboration and ways to foster collaboration;
8. explain the concept of 'empowerment' and describe ways to empower staff members;
9. explain the importance of performance standards;
10. explain the importance of employee recognition;
11. explain the importance of community in organizations.

MGT 451 – PERFORMANCE PLNG & EVAL PRGM M

Course Objectives:
1. describe the PEP,
2. evaluate employee performance in a variety of skill areas,
3. plan and execute a performance evaluation discussion,
4. develop an effective employee performance improvement plan, and
5. set effective performance goals.

MGT 452 – Avoiding the Pitfalls of Supervision

This course is designed to assist supervisors in better understanding employment laws and regulations, and their application in the effective and lawful supervision and management of employees. Topics include: Fair and Equitable Treatment of Employees, Discrimination, Sexual Harassment, the Fair Labor Standards Act, the Americans with Disabilities Act, and the Family Medical Leave Act.

Course Objectives:
1. explain the dangers of workplace discrimination,
2. distinguish between appropriate and inappropriate interview questions,
3. identify federally protected classes of employees,
4. explain the importance of equitable performance evaluations,
5. explain the concept of progressive discipline,
6. explain the importance of documentation,
7. describe actions that could constitute harassment,
8. describe appropriate managerial responses to harassment complaints, and
9. explain the significance of federal law in the effective and lawful supervision of employees.

MGT 455 – Achieving Success with Difficult People

Develop communication and emotional skills necessary to deal with difficult individuals. Topics include personal communication styles, dealing with angry/hostile/pushy people, or stubborn/silent/complaining people, dealing with procrastinators, and selecting a coping/response plan to a difficult person.

Course Objectives:
1. describe and identify one's own communicative style,
2. explain how to deal with angry or aggressive individuals,
3. demonstrate how to deal with stubborn or silent individuals, and
4. describe the different methods to assess and respond to difficult individuals.

MGT 456 – Leadership

This course is designed to provide insight and training in the skills needed for effective leadership. Topics to be covered include leadership qualities and models, value-centered leadership, teambuilding, coaching or mentoring, and creating/changing culture.

Course Objectives:
1. define leadership and its key qualities,
2. list aspects of leadership responsibility,
3. describe the relationship of values to leadership, and
4. discuss how leaders create and change culture.

MGT 457 – Introduction to Business Analysis

Learn analytical techniques that can be used to provide data for business decisions. Topics to be covered include problem-solving techniques, probability, mean and standard deviation, qualitative and quantitative forecasting, and PERT and CPM planning techniques.

Course Objectives:
1. describe the five steps to problem-solving,
2. define basic statistical and probability concepts,
3. describe quantitative and qualitative forecasting approaches, and
4. describe quantitative project planning techniques.

MGT 459 – Multi-Cultural Sensitivity

This course assists managers and supervisors in developing an improved understanding of, and sensitivity to, the differing cultures and sensibilities of people with backgrounds different from their own. Topics include what is culture, values & assumptions, cross-cultural communication, ways we differ, and common ground.

Course Objectives:
1. define culture,
2. explain how values and assumptions impact interactions,
3. identify personal values and beliefs,
4. identify values and beliefs of cultures different from one's own,
5. describe how differing values and beliefs impact interpersonal interactions,
6. explain how stereotypes color our perceptions of others,
7. identify some common difficulties in cross-cultural communications, and
8. describe ways of improving cross-cultural communications.

MGT 463 – INTRO/BUSINESS/INTERPERSONAL/S

Course Objectives:
1. describe the emotional intelligence level,
2. resolve low-level interpersonal conflict,
3. enable and implement change in an assigned work package,
4. demonstrate personal leadership qualities and describe different leadership styles,
5. demonstrate effective and correct gauging techniques,
6. implement effective stress management strategies in the workplace,
7. demonstrate proficiency in basic keyboarding functions and software applications, and
8. communicate effectively using `active listening¿ techniques.

MGT 464 – THE ROLE OF THE SUPERVISOR (ON

Course Objectives:
1. describe the responsibilities of a supervisor,
2. explain the differences between managing and supervising,
3. identify supervisory behaviors to build a productive work environment, and
4. apply the situational leadership model to delegate tasks effectively.

MGT 465 – FINANCIAL PLANNING/RETIREMENT

Course Objectives:
1. identify basic retirement needs,
2. list a variety of potential sources of retirement income, and
3. develop a comprehensive retirement checklist.

MGT 466 – MANAGING WORKPLACE STRESS

Course Objectives:
1. describe the sources of workplace stress,
2. identify symptoms of stress in individuals and teams,
3. communicate change effectively, and
4. plan workloads to minimize stress levels.

MGT 468 – TRANSITIONAL SERVICES TRAINING

Course Objectives:
1. review basic facts on Social Security Insurance (SSI) benefits for the homeless,
2. discuss Social Security Administration and Disability Determination Service challenges in serving people who are homeless,
3. identify strengths and weaknesses related to access to Social Security benefits for homeless people, and
4. implement an action plan to enhance access to SSI benefits for people who are chronically homeless, particularly those who have serious mental illnesses and/or co-occurring disorders.

MGT 469 – FOREIGN BUSINESS CULTURES

Course Objectives:
1. demonstrate an understanding of fundamental business terms in at least two foreign languages,
2. describe the general differences in four different business cultures,
3. select appropriate foods and meal venues for business meetings in at least three foreign countries,
4. describe the prevalent customs and mores in at least three foreign countries, and
5. develop the ability to avoid making errors of etiquette in foreign countries.

MGT 470 – SURROGATE DECISION MAKING

Course Objectives:
1. identify the principles of informed consent,
2. identify the methods of consent and when to involve the individual in the decision making process,
3. identify the definitions of decisions and the circumstances in which to use them,
4. discuss the MD Health Care Decision Act and guardianship, and
5. participate in the hypothetical case situations related to the material.

MGT 471 – RETIREMENT STRATEGIES

Course Objectives:
1. determine the amount of money needed to retire,
2. select the retirement plan distribution choice,
3. demonstrate an understanding of how to plan one¿s retirement income to preserve a comfortable standard living, and
4. discuss strategies for reducing or eliminating taxes, expenses, delays and legal challenges with estate planning.

MGT 472 – CREATING POWERFUL PLANS

Course Objectives:
1. create quality plans that generate support and teamwork,
2. manage production and positive meetings,
3. identify meaningful and individualized outcomes and action plans,
4. incorporate principles of self-determination throughout the planning process, and
5. locate resources and community support for individuals with developmental disabilities.

MGT 473 – HARASSMENT/DISCRIMINATION/JOB

Course Objectives:
1. identify protected classes,
2. define harassment,
3. state ways of preventing harassment in the workplace,
4. define discrimination,
5. state ways of avoiding discrimination in the workplace, and
6. explain how to handle complaints of harassment and discrimination in the workplace.

MGT 474 – COMMUNICATING FOR OUTCOMES

Course Objectives:
1. review the elements of communication,
2. identify the four levels of listening,
3. describe the difference between verbal and non-verbal communication,
4. explain direct and indirect speaking styles, and
5. discuss communicating across diversity.

MGT 475 – HARASSMENT/CONFLICT/WORKPLACE

Course Objectives:
1. explain harassment and sexual harassment,
2. list the protected classes,
3. explain the different attitudes and values of four generational classes,
4. identify the primary sources of conflict,
5. demonstrate a conflict resolution style, and
6. develop strategies for dealing with difficult personalities.

MGT 476 – SUPPORT BROKER TRAINING

Course Objectives:
1. review the role of the support broker,
2. implement incident reporting,
3. describe the New Directions service system flow,
4. explain how to implement individual plans for staff, and
5. develop and maintain a budget.

MGT 477 – CONFLICT MANAGEMENT

Course Objectives:
1. identify practical methods of problem resolution in a variety of situations marked by institutional or interpersonal disagreement or conflict;
2. identify interaction styles and the skills to overcome style differences that contribute to conflict;
3. identify communication methods for giving non-accusative feedback;
4. discuss the role that conflict plays in decision making groups such as teams, committees, and meetings; and
5. describe the attributes of effective conflict mediators and how that adds to or minimizes a conflict situation.

MGT 478 – Enhanced Supervison Training

This course is designed to teach newly promoted police sergeants the skills needed to perform as supervisors. An emphasis will be placed upon interpersonal skills and leadership development. Topics to be covered include counseling difficult employees, motivation, leadership, and practical problems encountered in the police department.

Course Objectives:
1. demonstrate an enhanced ability to deal with difficult employees,
2. demonstrate an understanding of motivating employees in a stressful work environment,
3. explain the components of effective leadership,
4. describe team building strategies, and
5. provide an effective solution to practical problems encountered in the workplace.

MGT 479 – Conducting an Internal Investigation

This course is for current and aspiring supervisors. The student will examine the laws and procedures that apply to conducting internal investigations. Topics to be covered include identifying and compiling evidence and witness information, learning to take additional steps to protect the integrity of the investigation, identifying criminal and administrative offenses that warrant further investigations, when to seek counsel, consistent investigative uniformity in management, and preparing a case that will survive in court.

Course Objectives:
1. identify and compile evidence and witness information,
2. develop the ability to protect the integrity of the investigation,
3. develop the ability to communicate the ¿Miranda¿ rights where they apply,
4. identify criminal and administrative offenses,
5. recognize when to seek legal counsel, and
6. prepare a case for court.

MGT 480 – STRATEGIC BUSINESS PLANNING

Course Objectives:
1. explain the value of a strategic plan,
2. describe the strategic planning process,
3. develop vision and mission statements,
4. establish appropriate metrics and score card, and
5. develop a basic strategic plan.

MGT 481 – NEGOTIATING BASICS FOR SUCCESS

Course Objectives:
1. identify different negotiating styles and the situational applications,
2. determine appropriate goals based on weighting and priority levels,
3. develop a negotiation plan, and
4. develop the ability to negotiate successful outcomes using `active listening¿.

MGT 484 – ETHICAL PROBLEM SOLVING

Course Objectives:
1. discuss a variety of ethical decision making styles,
2. develop the ability to facilitate a consensus building session,
3. use a problem solving model, and
4. select appropriate solutions using an `ethical check list¿.

MGT 485 – STRUCTURAL LEADERSHIP STYLES

Course Objectives:
1. explain the characteristics of three types of organizational structures,
2. describe the Blanchard/Hersey Situational Leadership Model, and
3. select the correct leadership approach based on the levels of employee commitment and competence.

MGT 486 – BALANCED SCORECARD

Course Objectives:
1. explain the Balanced Scorecard Model,
2. write a SMART goal or objective,
3. develop a continuous process improvement target, and
4. select an appropriate set of metrics to measure Balanced Scorecard results.

MGT 487 – MANAGING CHANGE

Course Objectives:
1. describe the transition model,
2. identify the transition phase for a team involved in major change implementation, and
3. develop a communication plan to enable change activity.

MGT 488 – COACHING AND TRAINING

Course Objectives:
1. explain the difference between coaching and training,
2. identify opportunities and develop plans for coaching situations,
3. set appropriate coaching goals, and
4. develop the ability to obtain employee commitment to coaching goals.

MGT 489 – LEADERSHIP DEVELOPMENT

Course Objectives:
1. describe the characteristics of effective leaders,
2. explain the benefits of effective leadership,
3. explain four elements of effective leadership and the impacts,
4. cite the supervisory strengths and opportunities for improvement,
5. describe a model for effective performance management,
6. explain the importance of effective delegation,
7. explain the importance of effective feedback,
8. describe steps for coaching for improved performance,
9. explain the guidelines for managing difficult employees and intergroup conflict,
10. demonstrate the improved use of punctuation and grammar,
11. distinguish correct word usage from incorrect usage, and
12. describe effective organization of memos and other written communications.

MGT 490 – Supervisory Liabilities

This course is designed for current and aspiring supervisors. The student will examine the laws and procedures that apply to anyone fulfilling the role of supervisor. Topics to be covered include situations of liability due to negligent supervising, liability due to chain of command, liabilty due to lack of proper discipline of subordinates, the power of a supervisor's signature, when to seek legal counsel, and what should be confidential.

Course Objectives:
1. identify situations of liability due to lack of discipline,
2. identify information that should and should not be disclosed to other members of the department,
3. describe the liability chain of command,
4. identify the liability and consequences of signatures on documents,
5. describe circumstances that would require legal counsel, and
6. identify resources inside and outside of the department.

MGT 491 – EMERGENCY RESPONSE PLANNING

Course Objectives:
1. state the business case for organization support of business continuity planning efforts,
2. develop a mission statement for a business continuity plan,
3. describe the process for assessing threats to one's organization,
4. identify the elements of an effective emergency response plan,
5. develop a list of emergency supplies appropriate to a specific organization¿s needs,
6. explain the Incident Command System (ICS),
7. identify one's organization¿s critical business processes, and
8. describe the elements of an effective business continuity plan.

MGT 492 – Ethics and Integrity

This course is designed to teach the student the core concepts of Ethics and Integrity in the workplace and presents time-honored strategies for living a principle-centered life in the work-a-day world. Topics to be covered include the four Cardinal Virtues and what are they; how to integrate them into a moral compass for the office; identifying moral and ethical dilemmas; judgment issues, loyalty issues, harassment issues, and confidentiality issues.

Course Objectives:
1. identify the four cardinal virtues,
2. identify moral and ethical dilemmas and how to resolve them,
3. develop the ability to handle judgment issues,
4. identify loyalty issues, and
5. discuss ways to build the ethical workplace.

MGT 494 – First Line Administrator Training

This course assists mid-level enforcement and public safety supervisors in developing the knowledge and skills needed to provide effective supervision and leadership in their agencies. Topics to be included the role of the mid-level executive in a criminal justice agency, interpersonal communications, management, leadership, ethics, human resource management, planning, problem-solving and decision making, and risk management.

Course Objectives:
1. explain the role of a mid-level executive in a public service agency,
2. identify key leadership principles and its application in effective administration,
3. describe the fundamentals of effective communication,
4. explain a model of the communication process and the dynamics of verbal communications,
5. identify the key elements of effective human resource management,
6. describe the administrator's role in effective human resource management,
7. describe the strategic planning process,
8. explain a 5-step problem solving process,
9. explain the role of ethics in problem-solving and decision making,
10. discuss the administrator's role in effecting change,
11. describe the process for the preparation and administration of budgets,
12. identify the risks or liabilities that may confront a public service administrator, and
13. explain the Law Enforcement Officer's Bill of Rights (LEOBR) and its use in due process for public agency personnel.

MGT 495 – First Line Supervisor Training

This course assists first-line enforcement and public safety supervisors in developing the knowledge and skills needed to provide effective supervision in their agencies. Topics to be covered include fundamentals of supervision, interpersonal communications, performance monitoring and evaluation, counseling and disciplining employees, administrative and operational duties, and risk management.

Course Objectives:
1. explain the role of a first line supervisor in a public service agency,
2. identify key principles of supervision and its application,
3. describe the fundamental components of effective communication,
4. explain a model of the communication process and the dynamics of verbal communications,
5. describe the fundamental components of an effective performance management process,
6. describe the process for conducting an effective performance evaluation,
7. describe the process for documenting employee performance problems,
8. explain the steps for counseling employees,
9. explain the Law Enforcement Officer's Bill of Rights (LEOBR) and policies and procedures that should be used in investigating public service agency performance issues,
10. describe the first-line supervisor's role in agency administrative functioning,
11. discuss the importance of showing proficiency and competence in the application of agency policies and procedures,
12. identify the liabilities that may impact a public service supervisor and the consequences, and
13. explain steps that a public service supervisor can take to protect one's agency from civil liability.

MGT 496 – DELEGATION SKILLS

Course Objectives:
1. state the benefits of delegation,
2. explain different levels of delegation,
3. state guidelines for the effective delegation of work, and
4. describe how to establish control of delegated work.

MGT 497 – COMMAND LEADERSHIP

Course Objectives:
1. demonstrate how to build teams around common values,
2. describe leadership goals and measurable outcomes,
3. explain the differences in leadership styles between General Lee and General Meade,
4. explain the differences in communication styles between General Lee and General Meade,
5. explain how both general¿s styles were beneficial to their troops, and
6. describe how the generals¿ leadership and communication styles are relevant to law enforcement today.

MGT 498 – STRESS AND ANGER MANAGEMENT

Course Objectives:
1. explain what stress is,
2. recognize the characteristics of stress,
3. explain the origins of stress,
4. demonstrate ways to cope with stress,
5. demonstrate what techniques work best,
6. explain how stress is related to anger management, and
7. formulate how to manage anger.

MGT 499 – Mandatory In-Service Training Day I

This course is designed to enable the student to learn the most current policies used in the police department. This course leads to certification by the Maryland Police and Correctional Training Commission. Topics to be covered include new CPR standards, first aid standards, and requirements for the certification by the American Red Cross.

Course Objectives:
1. develop the ability to administer the new CPR standards as mandated by the American Red Cross,
2. explain the new First Aid Standards,
3. demonstrate by classroom and practical exercise what one has learned, and
4. identify the requirements for being certified by the American Red Cross.

MGT 500 – Mandatory In-Service Training Day II

This course is designed to enable the student to learn the current policies and procedures with the police department. This course leads to certification by the Maryland Police and Correctional Training Commissions. Topics to be covered include re-certification training on ASP Baton and OC spray, care and handling of sexual offenses, PPE training, and CALEA assessment refresher.

Course Objectives:
1. demonstrate ASP Baton and OC spray techniques,
2. demonstrate care and handling of victims of sexual offenses,
3. demonstrate current PPE training, and
4. demonstrate CALEA assessment.

MGT 501 – Mandatory In-Service Training Day III

This course is designed to enable the student to learn the most current police procedures used in the police department. This course leads to certification by the Maryland Police and Correctional Training Commission. Topics to be covered include evidence processing, legislative updates, and jurisdictional review.

Course Objectives:
1. demonstrate the procedures in processing evidence,
2. recognize new legislative updates,
3. discuss the issues in the jurisdictional review, and
4. review of chapter 10.

MGT 502 – Behavioral Principles and Strategies: Train the Trainer

This course is designed to teach participants the approved curriculum for management of disruptive behavior as referenced in the Code of Maryland Regulations. Participants attending the course will be certified instructors and will be able to teach BPS in their agency. Topics to be covered include review of the BPS Protocol, the curriculum outline, and demonstrations on how to teach correct physical intervention techniques.

Course Objectives:
1. demonstrate the ability to co-lead the BPS training program with a certified instructor,
2. demonstrate the ability to teach the BPS training program and receive through constructive criticism and observation,
3. identify BPS protocols,
4. discuss the curriculum outline,
5. demonstrate correct physical intervention techniques, and
6. demonstrate a thorough knowledge of the BPS program to receive certification.

MGT 505 – COMMAND LEADERSHIP

Course Objectives:
1. demonstrate an understanding of how to build teams around common values,
2. discuss leadership goals and measurable outcomes,
3. identify the differences in leadership and communication styles between General Lee and General Meade,
4. discuss how the leadership and communication styles of both generals benefited their troops, and
5. discuss how the generals¿ leadership and communication styles are relevant to contemporary law enforcement.

MGT 506 – SITUATIONAL LEADERSHIP

Course Objectives:
1. identify and discuss the four distinct leadership styles,
2. identify the stages of group/follower maturity,
3. match the appropriate leadership style to the respective maturity levels, and
4. discuss the goals and implementation of the Situational Leadership model.

MGT 507 – Time Management and Goal Setting

Improve productivity through the application of time management and goal setting techniques. Explore how to set, define and prioritize goals. Learn ways to stay on task while identifying and overcoming obstacles.

Course Objectives:
1. create well-defined and measurable personal goals,
2. prioritize goals based on established criteria,
3. cite methods to maintain focus on tasks,
4. describe the process to identify and overcome obstacles to goals.

MGT 510 – Supervisor's Role in Critical Incidents

This course is designed to help students determine what resources are available to them, how to delegate resources, and how to implement the actions of other units in the critical incident planning. Topics to be covered include delegation of resources, implementation of actions, and using resources to mitigate critical incidents.

Course Objectives:
1. explain how leadership skills are imperative in a critical incident,
2. discuss how supervisors delegate and how delegated decisions are made,
3. identify the delegation techniques used in various incidents,
4. identify resources to be utilized in specific situations,
5. discuss how delegation techniques are used in certain incidents, and
6. discuss how the significance of teamwork and the cooperation of others is important to the success of an organization.

MGT 511 – Managing Crisis in the Workplace

This course is designed to help the student indentify crisis situations in the workplace. Managers will learn how to determine whether or not situations warrant discipline actions, counseling, or outsourced intervention. Topics to be covered include identifying crisis situations and potentially dangerous situations, diplomacy in dealing with unstable individuals, ethical decision making, and de-escalation techniques.

Course Objectives:
1. identify potential crisis situations in a workplace,
2. describe the potential effects of a crisis situation on other employees,
3. discuss how to de-escalate a critical situation,
4. determine appropriate disciplinary and counseling actions,
5. discuss how delegation techniques are used in various types of incidents, and
6. discuss the significance of teamwork and cooperation to the success of an organization.

MGT 512 – POLITICS AND THE ORGANIZATION

Course Objectives:
1. explain the different types of personal power,
2. describe the development level of one's personal power bases,
3. identify opportunities to develop one's positive power bases, and
4. describe strategies for `managing up¿ in an organization.

MGT 513 – LIEUTENANT/CAPTAIN/LEADERSHIP

Course Objectives:
1. describe the supervisor¿s role in providing leadership in one's department,
2. describe effective leadership behaviors,
3. demonstrate the supervisor¿s role in ethical behavior in the workplace,
4. identify the indications of stress in the public safety employee,
5. explain the steps to be used to counsel employees in times of stress, and
6. explain the Maryland Law Enforcement Officer¿s Bill of Rights.

MGT 515 – The Key to Tailor Fit Jobs

This course will provide the student with information on how to work with employers to make successful employment a reality for individuals with disabilities. Topics to be covered include an overview of "Job-Tailoring", strategies for working with job candidates with disabilities, employment contributions and conditions, and job placement.

Course Objectives:
1. identify benefit programs offered by the state, local, and federal agencies;
2. implement skills learned in helping individuals with developmental disabilities to apply for benefit programs; and
3. correctly complete applications for benefits.

MGT 516 – CHANGING THE FACE OF BENEFITS

Course Objectives:
1. identify benefit programs offered by the state, local, and federal agencies;
2. implement skills learned in helping individuals with developmental disabilities to apply for benefit programs; and
3. correctly complete applications for benefits.

MGT 520 – Unemployment Insurance Claim Takers and Adjudicators Interface Training

This course is designed to enable Unemployment Insurance Claim Takers to develop a greater understanding of the adjudication process to properly process claims. Topics to be covered include properly create, left and cancel claim issues with proper documentation, and documentation required to meet State and Federal guidelines.

Course Objectives:
1. create the client's file and documents with consideration to unemployment status;
2. document criteria for canceling issues;
3. cite claims takers' role in overpayments to claimants;
4. discuss criteria and documentation necessary for lifting of penalties against claimants with regard to monetary earning requirements; and
5. utilize notepad templates for necessary documentation and proper record-keeping.

MGT 521 – Supply Chain Management Fundamentals

This course provides instruction on specific elements of supply chain management. Topics to be covered include manufacturing strategy, inventory budgeting, lean manufacturing, total quality management, manufacturing technology, and facility selection.

Course Objectives:
1. coordinate manufacturing strategies to implement strategic planning processes,
2. define inventory budgeting,
3. describe how lean manufacturing is a philosophy and a methodology, and
4. cite critical factors in the selection of a facility.

MGT 522 – Teamwork: Will You be Picked Last?

This course is designed to improve the quality of work and performance of DPP staff through examination of personal strengths and weaknesses as a team player. It will also include activities which demonstrate the importance of each team member and offer suggestions on how to become a better team contributor.

Course Objectives:
1. determine how to best communicate with various personality types,
2. demonstrate how team members function to benefit the group in a work environment,
3. identify the seventeen (17) qualities of a team player, and
4. determine the best ways to redirect someone's actions and thoughts.

MGT 523 – Retirement Planning

This course presents useful strategies to make informed financial decisions and develop a plan to achieve retirement goals. Topics to be covered include life planning for retirement needs and expenses, retirement income sources, investments, risk management and asset protection and estate planning.

Course Objectives:
1. determine the amount of money needed to retire;
2. create goals for a 'successful retirement';
3. demonstrate an understanding of how to eliminate debt and improve cash flow;
4. develop the ability to properly convert an IRA to a Roth IRA;
5. select a retirement plan distribution choice;
6. plan retirement income to preserve a comfortable standard of living;
7. discuss transferring the risk of potential financial losses before or during retirement; and
8. discuss the need to reduce or eliminate taxes, expenses, delays and legal challenges with estate planning.

MGT 524 – Project Management - Scope, Schedule, Cost

This course is designed to familiarize managers and project team members with some of the fundamental skill areas needed to improve the management of projects in which they are involved. Topics to be covered include project Scope, Project Scheduling, and project estimating and budgeting.

Course Objectives:
1. define and create a project scope statement,
2. identify the major processes of project scope management,
3. describe the uses of a work breakdown structure,
4. identify the processes to ensure timely project completion,
5. identify five methods to construct and manage a project schedule,
6. utilize a resource planning model to identify types and quantities of resources for a project,
7. identify three techniques to estimate project costs, and
8. describe a cost estimating model.

MGT 525 – Negotiating for Success

This course assists participants in developing the knowledge and skills needed to improve their negotiating skills. Topics to be covered include what is negotiation, skills of an effective negotiator, components of effective negotiation, negotiation styles and tactics, and common negotiation mistakes.

Course Objectives:
1. define negotiation,
2. identity the skills of an effective negotiator,
3. identify the components of a successful negotiation,
4. identify various responses to conflict,
5. describe a structured problem-solving process and its role in negotiations,
6. discuss the importance of communication skills in negotiation, and
7. identify popular and effective negotiation tactics.

MGT 526 – Learning to Manage Stress

This course will teach students strategies to manage stress and how to bring balance to their lives as well as better ways to deal with stress and live a healthier more productive life. Topics to be covered include: causes of personal stress and overload, time management tips, stress management techniques, and Personal Action Plan for a balanced life.

Course Objectives:
1. identify causes of overload and stress,
2. implement time management tips,
3. create a personal action plan, and
4. implement stress management techniques.

MGT 527 – Myers-Briggs Type Indicator: Your Type at Work

Gain an introduction to the Myers-Briggs Type Indicator and its applications in the business setting. Topics include personality type, type and organizations, how individual type affects individual work and how various types interact at work.

Course Objectives:
1. explain the concept of personality type,
2. identify one's personality type and attributes,
3. describe how one's type preferences impact one's approach to work,
4. describe how one's type preferences impact one's relationship to others, and
5. identify techniques to improve performance and relationships at work.

MGT 528 – Delegation Skills

This course is designed to assist supervisors in improving their delegation skills in order to get work completed efficiently and effectively. Topics to be covered include benefits of delegation, levels of delegation, guidelines for successful delegation, and monitoring and controlling delegated work.

Course Objectives:
1. discuss the benefits of delegation,
2. explain the different levels of delegation,
3. state guidelines for the effective delegation of work, and
4. describe methods to establish control of delegated work.

MGT 529 – Situational Leadership

This course is designed to introduce supervisors to the concept and practice of situational leadership. Topics include leadership styles, stages of group/follower maturity, and applications of the situational leadership model.

Course Objectives:
1. identify and discuss four distinct leadership styles,
2. identify stages of group/follower maturity,
3. match the appropriate leadership style to the various maturity levels, and
4. discuss the use and goals of the situational leadership model.

MGT 530 – Being a Supervisor and Building a Team

This course is designed to assist participants in building more effective relationships in the workplace. Topics to be covered include working together to reach common organizational goals, examining the skills for team work in difficult situations, and improving workgroup communication skills.

Course Objectives:
1. identify team development strategies;
2. identify various styles of effective communication;
3. discuss key factors in team building;
4. discuss how management styles relate to team building;
5. discuss the importance of the team leader in building a team;
6. identify the elements of collaboration (thinking, planning, decisions and actions) and how they work together to create a team; and
7. identify methods of building loyalty among employees.

MGT 532 – Documenting Discipline

This course is designed to assist managers and supervisors in improving their skills in situations where corrective action is required to resolve performance issues. Topics to be covered include performance counseling, verbal warnings, written warnings, and the importance of accurate documentation.

Course Objectives:
1. discuss the role of counseling in improving unsatisfactory performance,
2. explain the concept and practice of progressive discipline, and
3. explain the importance of accurate documentation in regard to formal disciplinary actions.

MGT 533 – Supervisory Academy

This course is designed to give an overview of the knowledge and skills needed to successfully manage the department while supervising employees. Topics to be covered include traits of an effective supervisor, personal and organizational ethics, team building, employee relations, managing effective meetings, problem solving and decision making, conflict management, standards of conduct, mentoring and motivating and rewarding, coaching and counseling, and managing stress in the workplace.

Course Objectives:
1. recognize the attributes of an effective supervisor,
2. discuss personal and organizational ethics,
3. translate common organizational goals into team activities,
4. lead a team meeting with active group participation,
5. discuss the role that conflict plays in decision-making,
6. identify the standards of conduct for supervisors and employees,
7. motivate employees to create a successful work environment, and
8. discuss various methods to manage stress in the workplace.

MGT 534 – Organizational Leadership Skills - Part II

This course assists participants in developing a range of skills through which they can improve their ability to lead teams and ready themselves for increased organizational responsibility. The topics progress through a set of interpersonal skills that focus on business communication, problem solving, and career development. Topics to be covered include business etiquette, customer service, problem solving, resume development, and interviewing skills.

Course Objectives:
1. demonstrate proper and professional business behaviors;
2. utilize effective customer service skills to establish rapport, assist customers, and resolve problems;
3. utilize a structured processes for solving problems and improving business processes;
4. construct an effective business resume; and
5. demonstrate effective interviewing skills and techniques.

MGT 536 – Field Training Officer Course

This program examines the roles of the field training officer - specifically, the fact that the field training officer functions as the "supervisor" of a field trainee. Topics to be covered include fundamentals of effective communication, counseling, FTO as a trainer, the FTO as an evaluator, and training liability and legal issues.

Course Objectives:
1. demonstrate leadership traits and principles to an Field Training Executive program (FTEP) program/training session,
2. develop the ability to introduce a trainee to FTEP expectations and standards,
3. demonstrate counseling skills,
4. prepare a remedial training plan for a specific problem, and
5. identify the correct evaluation instruments.

MGT 537 – Effective Supervision

This course will provide an overview of supervisory principles and practices for students who are making a transition to supervisor within their careers. Topics to be covered include supervisor as job coach, supervisor as team leader, and supervisor as evaluator.

Course Objectives:
1. implement ways to motivate job performance,
2. understand tools for effective meeting management and action-oriented documents,
3. discuss barriers to staff success, and
4. understand ways to define employee performance.

MGT 538 – Critical Thinking

This course is designed to assist participants in analyzing challenges facing their organizations and developing creative solutions to those challenges. A structured problem-solving methodology is introduced and a variety of tools used in the implementation of that methodology are examined. Levels of employee involvement in the development of solutions are considered, a decision matrix for evaluating appropriate degrees of group member involvement in decision-making processes is presented, and techniques for developing creative solutions are explored.

Course Objectives:
1. describe a structured problem-solving methodology,
2. identify five tools used in structured problem-solving,
3. distinguish levels of employee involvement in decision-making, and
4. utilize techniques to develop creative solutions to challenges facing an organization.

MGT 539 – Who Moved My Cheese

This course uses concepts from the book, "Who Moved My Cheese" to assist participants in better understanding and dealing more effectively with organizational change. Topics to be covered include impacts of change, responses to change, Coping with Change, Strategies and Techniques for Managing Change.

Course Objectives:
1. describe the impact of organizational change on themselves and others;
2. describe the impact of change on individual and organizational values;
3. employ strategies and techniques for managing and coping with change; and
4. demonstrate an understanding of how to effectively deal with, respond to, or manage things that are changing around them.

MGT 540 – Leadership Development I

This course will enable the student who is a supervisor to learn the skills necessary to manage teams and projects. Topics to be covered include cultural diversity, presentation and workshop skills, leadership and vision, excellence in customer service, information, and knowledge management.

Course Objectives:
1. demonstrate an understanding of the advantages of diversity in the workplace,
2. describe the role of management in team building and performance management,
3. demonstrate the principles of leadership and delegation,
4. discuss and implement a consistently reliable process for serving external and internal customers;
5. manage difficult customers and handle conflict within teams or project groups, and
6. solve process and conflict based problems.

MGT 541 – Leadership Development II

This course is designed to provide supervisors with the skills necessary to manage teams and projects. Topics to be covered include communication and interpersonal skills, making decisions, project management, risk management, professional ethics and negotiations, and mentoring.

Course Objectives:
1. demonstrate an understanding of the skills required for coaching and mentoring;
2. develop the ability to negotiate and create win-win scenarios while maintaining professional ethics;
3. analyze and make difficult decisions;
4. implement change and manage team performance;
5. explain the role of supervision, leadership, and mentoring; and
6. schedule team tasks and manage multiple projects.

MGT 542 – How to Be An Indispensable Employee

This course provides information on the meaning of an indispensable employee and steps that can be followed to become indispensable. Topics to be covered include indispensable employee traits, benefits and obstacles; and making the transition to change.

Course Objectives:
1. discuss how employees are critical to organization success;
2. utilize indispensable employee traits/'soft skills' to include positive attitude, initiative, dependability, honesty, good communication skills, resourcefulness, quality-focus, and team player;
3. identify obstacles, personal or workplace, that make it difficult to be an indispensable employee and how these obstacles can be managed or eliminated;
4. explain why employers agree that 'attitude is more important than ability'; and
5. plan and implement a change strategy to become an indispensable employee.

MGT 543 – Fundamentals of Human Resources Management

Gain the skills to develop an HR plan based on organizational needs. Learn key aspects of staffing, training and compensation practices. Intended for new HR professionals and newly-promoted individuals.

Course Objectives:
1. develop the ability to recruit, interview, and hire in compliance with federal and state laws;
2. write comprehensive job descriptions and specifications;
3. develop cost effective, competitive compensation programs;
4. write policy and procedure manuals; and
5. establish valid testing programs to guard against discrimination.

MGT 544 – Fair, Square and Legal: A Guide to Safe Hiring, Managing and Firing Practices

Learn to translate complex legal concepts into a set of easy-to-learn guidelines for managing people. Understand the ways laws govern equal opportunity and employee rights to protect both employees and management. Methods of documentation compliance and prevention will be discussed for all aspects of business which can raise legal liability.

Course Objectives:
1. conduct safe hiring interviews and performance appraisals,
2. determine what constitutes reasonable accommodation for employees with disabilities,
3. develop effective sexual harassment policies,
4. identify potential employment violations, and
5. demonstrate an understanding of how to investigate a harassment complaint.

MGT 545 – Compensation: How to Develop Effective Reward Programs

Gain a solid, fundamental understanding in the field of compensation. Learn how to develop a compensation policy that reflects company values and culture, as well as how to adjust to changing needs. Topics include employee benefits and retirement plans. Text included in cost of the course; provided at first class.

Course Objectives:
1. discuss the objectives of an effective compensation plan,
2. develop an appropriate job evaluation system,
3. develop salary structures and actions,
4. establish policies to link compensation to performance, and
5. design a comprehensive employee benefits program.

MGT 546 – How to Train Employees: A Guide for Managers

Discover the tools and techniques to assess, design, deliver and evaluate the training necessary to keep pace in today's global marketplace. Learn to link training to both short-term job requirements and strategic needs of the business. Topics include principles of successful adult learning. Text included in cost of the course; provided at first class.

Course Objectives:
1. determine training needs of current and future employees,
2. develop training objectives and measurements,
3. design training programs and create lesson plans,
4. present both on-the-job and classroom training, and
5. evaluate the effectiveness of training programs.

MGT 547 – Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management

Become a better interviewer. Learn the skills of open-ended questioning, active listening and reading body language. Topics include techniques to overcome challenging interviewing situations, legal do's and dont's and documentation.

Course Objectives:
1. develop the ability to engage in active listening,
2. interpret body language in an interview situation,
3. encourage dialogue in the interview process,
4. develop the ability to ensure legal compliance during interviews, and
5. demonstrate an understanding of how to document interview proceedings.

MGT 548 – Performance Appraisals: Strategies for Success

Learn to manage the performance appraisal process and deliver maximum value to both employees and the organization. Develop skills to assess past performance, set achievable goals for the future and prepare a comprehensive written performance review. Examine individual employee reviews and goals in relation to organizational strategy.

Course Objectives:
1. establish standards of performance,
2. develop the ability to coach employees to improve performance,
3. write comprehensive and effective performance appraisals,
4. create career development plans in line with organizational goals, and
5. prepare face-to-face performance appraisal meetings.

MGT 550 – Alcohol and Drugs in the Workplace

This course is designed to teach the supervisor on how to deal with alcohol and drug abuse in the workplace. Topics to be covered include what is addiction, why do people use drugs and alcohol, policies of the department, and behavior of addicted people and where they can get help.

Course Objectives:
1. explain what alcohol and drug addiction is,
2. describe which employees may be most susceptible,
3. describe the signs and behavior to look for in an addict,
4. explain the department's policies regarding alcohol and drugs, and
5. explain where the addict can go for help for an addiction and what the department can do for them.

MGT 553 – Behavioral Management

This course is designed to enable the student to learn how to change the behavior of others using safe, respectful, and non-invasive behavior management methods. The student will use voice tone, body language, and specific vocabulary to move toward a peaceful desired outcome. Topics to be covered include de-escalation methods, re-directing thoughts and behavior, key words to calm tense situations, alternative body language, and using respectful attitudes to achieve desired outcomes.

Course Objectives:
1. demonstrate the use of de-escalation methods,
2. demonstrate how to re-direct thoughts and behavior,
3. identify key words that are used when calming a tense situation,
4. identify alternative body language that can be used to replace a more threatening body language, and
5. explain how being respectful can result in the desired outcome.

MGT 555 – Managing and Surviving the Cross Generational Workplace

This course is designed to enable the student to learn how to work with various generations and ethnic differences in the workplace. Topics to be covered include generational differences; different ideological generations, and challenges working with various genders, races, ethnicities, and generations.

Course Objectives:
1. demonstrate an understanding of the characteristics of the four generations in the workplace;
2. identify practices used to manage and survive across generations;
3. identify characteristics of each generational group;
4. explain the different ideology of each generational group; and
5. identify some challenges of working with various genders, races, ethnicities, and generations.

MGT 556 – Understanding the Human Resources Function

No matter what role we play in an organization, we are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market. Employee rights and the legal side of the human resource field are also covered.

Course Objectives:
1. describe strategies for retaining quality employees,
2. describe the history of human resources,
3. explain human resources functions in today¿s competitive market, and
4. cite laws relating to human resources.

MGT 567 – INTRODUCTION TO SALES MGT

Course Objectives:
1. demonstrate an understanding of the roles of sales management,
2. develop a sales operating budget,
3. cite the differences between third-party and direct sales organizations, and
4. develop effective sales team goals and objectives.

MGT 569 – Coaching: Creating High Performance Employees

Explore coaching techniques. Examine characteristics of coaching relationships and the model for a business coaching cycle including the importance of applying communication skills and active listening to develop highly productive employees.

Course Objectives:
1. demonstrate an understanding of the difference between business coaching and training,
2. discuss the steps of a coaching cycle,
3. cite the elements and characteristics of an effective business coaching relationship, and
4. demonstrate the ability to conduct coaching discussions using appropriate communication techniques.

MGT 572 – MANAGING/ORG/CHANGE

Examine techniques to produce behavior that enables change, and strategies and models for dealing with resistance to change. Emphasizes the role of communication in managing orderly change.

Course Objectives:
1. demonstrate an understanding of the three stages of transition,
2. identify three supervisory tasks at each interval of transition,
3. create an effective change communication strategy,
4. cite five barriers to change, and
5. apply the four change implementation tools.

MGT 573 – Train the Trainer

Learn to conduct effective business training sessions by examining the Instruction Cycle for use in both cross and top-down training contacts. Explore the importance of demonstration in training sessions and the impact that effective verbal and written communication skills have on successful training assignments.

Course Objectives:
1. discuss the benefits of a properly conducted training session,
2. plan a training session,
3. demonstrate an understanding of the 'Instruction Cycle' process, and
4. demonstrate effective communication skills during a training session.

MGT 578 – Forming and Managing the Project Team

Learn interpersonal and leadership skills needed to create an environment that promotes the synergy essential to effective team performance.

Course Objectives:
1. apply interpersonal skills to project team management,
2. demonstrate the ability to develop position analyses,
3. discuss the stages of team development, and
4. demonstrate a variety of motivational techniques.

MGT 582 – MGT/DEV/PROGRAM LEVEL ONE

Course Objectives:
1. define and describe the roles and responsibilities of a supervisor,
2. implement change and manage team performance,
3. schedule personal and team tasks and activities,
4. solve process and conflict-based problems,
5. plan and lead effective team and one-on-one meetings,
6. communicate effectively in team and in one-on-one situations,
7. coach and counsel team members, and
8. recognize and describe the elements of a diverse work team.

MGT 588 – Fundamentals of Supervision and Management II

This course is designed to enable the student to learn how to master the art of effective management or supervision as a follow-up to Fundamentals of Supervision and Management. Topics to be covered include essential roles and responsibilities of a sales manager, leadership, motivational and team building skills, techniques and strategies for communication, conflict resolution, and sales planning.

Course Objectives:
1. describe the purposes and components of organizational communication,
2. explain the importance of communication in times of organizational change,
3. describe the importance of creating a motivational environment,
4. describe personality theory and personality types,
5. define non-verbal communication, and
6. demonstrate the ability to be more effective in written communications.

MGT 594 – BUSINESS SKILLS FOR INTERNS

Course Objectives:
1. identify characteristics of effective and ineffective teams;
2. create and manage a personal budget;
3. manage purchases without the use of credit;
4. identify the elements of interpersonal communication;
5. demonstrate the ability to send and receive clear messages;
6. demonstrate an understanding of active listening; and
7. prepare oral presentations with or without lead time.

MGT 595 – INTEGRATED TREATMENT PLANS

Course Objectives:
1. develop the ability to work as a team to solve treatment problems,
2. evaluate client problems from varying perspectives,
3. discuss the difference between natural leadership and imposed leadership, and
4. write an integrated plan.

MGT 597 – Project Management Applications

This course is designed to: introduce and explore specific components of project management.

Course Objectives:
1. demonstrate the use of EVPM to analyze and control project performance,
2. schedule project activities using a Gantt chart,
3. create Activity-on-Arc and Activity-on-Node schedules using network scheduling techniques,
4. demonstrate how to create a cost-volume analysis, and
5. describe key competencies for effective project managers.

MGT 599 – Managing Across Generations

Develop a better understanding of the needs of the multi-generational workforce. Explore the differences between generations to improve understanding and workplace productivity. Topics include workplace attitudes and expectations, generational values, power structures and hierarchy, and work ethics.

Course Objectives:
1. identify and communicate an awareness of generational differences,
2. describe the values and perceptions of Baby Boomers and Generations X,
3. recognize sources of frustration and misunderstanding among the generations, and
4. mitigate the impact of generational differences in the workplace.

MGT 601 – Dealing with Difficult People

This course provides participants with a foundation for dealing with people they find difficult. The course considers the kinds of behaviors and events that trigger emotional reactions in self and others, how individuals can maintain self-control and communicate to express their needs, and how to effectively resolve conflicts.

Course Objectives:
1. describe techniques to maintain self-control when faced with behaviors or situations one may find difficult,
2. use a model to communicate assertively in order to meet individual needs,
3. explain appropriate behaviors when dealing with difficult behaviors or situations, and
4. use a model to effectively resolve conflict

MGT 603 – Certified Quality Engineer Review

Review the ASQ body of knowledge in preparation for Certified Quality Engineer certification. Topics include developing quality control systems; application/analysis of testing and inspection procedures; diagnosing improper quality procedures; understanding human factors and motivation in quality assurance and auditing quality systems.

Course Objectives:
1. discuss the development of a quality control system,
2. demonstrate the ability to analyze testing and inspection procedures,
3. demonstrate the ability to identify improper quality procedures,
4. list motivational factors that can affect quality production, and
5. demonstrate the ability to audit a quality system.

MGT 604 – Grant Administration

This course provides an overview of processes needed to effectively administer grant funded programs.Topics include forming & managing the Project Team; Understanding Reporting Requirements; Collecting and Reporting Data; Managing and Reporting the Budget.

Course Objectives:
1. describe typical project team roles and responsibilities,
2. explain the importance of understanding a grant's reporting requirements,
3. describe typical methods for collecting and reporting data for grant funded programs, and
4. demonstrate improved budget management and reporting skills.

MGT 605 – Customer Service: The Baltimore County Way

This course is designed to enable the student to learn the skills needed to provide internal and external customers of Baltimore County Government with the desired exemplary level of customer service. Participants will learn to apply communications skills and listening techniques in a professional manner to improve the quality of service by County government agencies. Topics include service goals, communications skills, telephone skills, face-to-face interactions and dealing with difficult or upset customers.

Course Objectives:
1. explain the importance of customer service by government agency personnel,
2. explain the benefits of superior customer service,
3. identify the steps of the Customer Service Cycle,
4. identify examples of exemplary communications in providing customer service,
5. identify sources of customer service issues, and
6. describe techniques for dealing effectively with customer concerns.

MGT 606 – Customer Service: The Baltimore County Way

This course is designed to provide an overview of the skills needed to provide internal and external customers of Baltimore County Government with the desired exemplary level of customer service. Participants will learn to apply communications skills and listening techniques in a professional manner to improve the quality of service by County government agencies. Topics include service goals, communications skills, telephone skills, face-to-face interactions, and dealing with difficult or upset customers.

Course Objectives:
1. explain the importance of customer service by government agency personnel,
2. explain the benefits of superior customer service,
3. identify the steps of the Customer Service Cycle,
4. identify examples of exemplary communications in providing customer service,
5. identify sources of customer service issues, and
6. describe techniques for dealing effectively with customer concerns.

MGT 608 – Mixing Four Generations in the Workplace

This course is designed to enable the student to learn to better understand the needs of the multi-generational workforce. Participants will explore differences between generations to improve understanding and workplace productivity. Topics to be covered include workplace attitudes and expectations, generational values, power structures and hierarchy; and work ethics.

Course Objectives:
1. identify and communicate an awareness of generational differences,
2. describe the values and perceptions of the four generations in the workplace,
3. recognize sources of frustration and misunderstanding among the generations, and
4. explain generational differences in the workplace.

MGT 609 – Knowledge Management

Develop an understanding of concepts associated with the management and advancement of institutional knowledge. Topics include the importance of organizational (institutional) knowledge, knowledge capture, knowledge sharing, and knowledge transfer.

Course Objectives:
1. explain the value of organizational (institutional) knowledge,
2. explain the importance of retaining institutional knowledge,
3. describe at least three perspectives for considering organizational knowledge,
4. describe techniques for capturing institutional knowledge,
5. discuss mechanisms for sharing institutional knowledge, and
6. describe techniques for effectively enabling knowledge management practices.

MGT 610 – Developing Business Acumen

Develop a better understanding of middle management's role in achieving organizational strategic and financial goals. Improve skills in these areas. Topics include understanding organization goals and objectives, developing operating unit visions, aligning unit plans with organizational goals, SWOT analysis, accounting and financial terminology, financial performance measurement, and budget development.

Course Objectives:
1. explain the value of a business plan,
2. describe the planning process,
3. develop a vision statement,
4. develop a set of unit goals aligned with organization objectives,
5. describe a SWOT analysis,
6. identify fundamental financial terms,
7. describe ways to evaluate unit performance through the use of financial measurements, and
8. explain a process for developing a unit budget.

MGT 611 – Leading Virtual Teams

Develop the specialized knowledge and skills needed to improve effective team leadership when team members are not co-located or when the leader does not have formal authority over team members. Topics include virtual teams: similarities and differences, types of power and their use, the importance of communication, and effective use of technology.

Course Objectives:
1. demonstrate the ability to state similarities and differences between ¿actual¿ and ¿virtual¿ teams,
2. identify different types of organizational power and their uses,
3. explain the importance of communication in virtual teamwork, and
4. describe at least 3 effective uses of technology in leading virtual teams.

MGT 612 – Mentoring for Success

This course is designed to enable the student to learn to successfully serve as a mentor to another individual by providing fundamentals that will make the relationship more effective. Topics to be covered include handouts, video presentation, discussion, and case studies that will provide skills and examples of mentoring ¿best practices¿ to participants.

Course Objectives:
1. define what a mentor is and the mentoring relationship,
2. explain the benefits of mentoring,
3. describe what a mentor does using the ¿guide¿ acronym,
4. define learning styles and give examples of how they impact the mentoring relationship,
5. apply a SWOT analysis to the mentee¿s situation, and
6. list the four pillars of mentoring and give examples of each.

MGT 613 – The Myers-Briggs Type Indicator: Your Type At Work

This course is designed to enable the student to learn about the Myers-Briggs Type Indicator and its applications in the business setting. Topics include personality type, type and organizations, your type and your work, your type and others.

Course Objectives:
1. explain the concept of personality type,
2. identify one's personality type and its attributes,
3. describe how a type preference impacts one¿s approach to work, and
4. describe how type preferences impact relationships with others.

MGT 614 – Skills for Making Good Decisions

This course is designed to provide training to improve decision making skills and better understand different models of decision-making. Topics to be covered include common decision-making pitfalls, actions and intentions, goal setting, making decisions in crisis situations, emotional aspects of decision-making, and evaluating results of decisions.

Course Objectives:
1. list common pitfalls in the decision making process,
2. differentiate between actions and intentions,
3. use goal setting to influence decisions,
4. d escribe how emotions can influence decisions, and
5. evaluate results of decisions.

MGT 616 – Advanced Negotiation Skills

This course is designed to enable the student to learn to enhance his/her skills in effectively conducting negotiations. Topics include separating people from problems, separating interests from positions, generating alternative options, developing objective criteria, and alternatives to negotiated agreements.

Course Objectives:
1. explain the importance of separating people from problems in negotiations,
2. describe techniques for separating parties interests from their positions,
3. utilize techniques introduced to develop win-win solutions to conflicts,
4. explain the importance of objective criteria in obtaining negotiated agreements and describe ways in which such criteria can be developed, and
5. explain the importance of understanding alternatives to a negotiated agreement.

MGT 617 – Construction Human Resources Academy

This course is designed to enable the student, who is in the construction industry, to learn how to form a stronger bond with his/her employees. Topics to be covered include recruitment, selection and hiring/firing; HR policies, procedures and employee handbooks; managing disability, absenteeism and leave issues; wage and hour administration; and managing labor relations.

Course Objectives:
1. demonstrate the ability to understand HR management as it relates to the construction industry,
2. provide the attendee with an introduction to the HR responsibilities that include recruitment, handling of absenteeism and leave issues and managing disability concerns, and
3. provide the resources and tools to resolve many typical HR problems that exist in today¿s workforce.

MGT 618 – Dealing with Difficult People

This course is designed to enable the student to learn how to deal with people he/she finds difficult. Topics to be covered include the kinds of behaviors and events that trigger emotional reactions in oneself and others, how individuals can maintain self-control and communicate to express their needs, and how to effectively resolve conflicts.

Course Objectives:
1. describe techniques to maintain self-control when faced with behaviors or situations one may find difficult,
2. use a model to communicate assertively in order to meet individual needs,
3. explain appropriate behaviors when dealing with difficult behaviors or situations, and
4. use a model to effectively resolve conflict.

MGT 619 – Strategic Planning for the Non-Profit Organization

Develop the knowledge and skills needed to make effective use of the strategic planning process. Designed for managers and staff of non-profit organizations, you'll discuss organization mission and vision, organizational analysis, developing goals, formulating objectives, and action planning.

Course Objectives:
1. explain the importance of organization mission and vision statements,
2. describe the process for the evaluation of internal and external situational factors,
3. describe trends impacting one's organization,
4. describe a process for developing organization goals consistent with its mission and vision,
5. describe a process for formulating operating objectives based on current goals, and
6. describe a process for developing action plans consistent with current objectives.

MGT 620 – Financial Management for Not-for-Profit Organizations

Learn to develop the knowledge and skills needed to improve the effective management of organization finances. Designed for a manger or staff of non-profit organizations. Includes terminology of accounting and finance, basic accounting principles, financial statements, financial analysis, and budgeting.

Course Objectives:
1. define basic accounting and finance terms,
2. identify basic accounting principles and their application in the not-for-profit setting,
3. explain the fundamental sections of a financial statement,
4. describe fundamental tools for financial analysis and their use in non-profit organizations, and
5. describe a process for effective budget development.

MGT 621 – Managing Paid and Volunteer Staff

Learn to improve the effectiveness and efficiency of paid and volunteer staff with whom you work. Topics include job descriptions, recruitment and selection, performance management, similarities and differences between paid and volunteer staff, and compensation. Designed for managers of non-profit organizations.

Course Objectives:
1. state the elements of an effective job description,
2. explain the use of the job description in personnel recruitment and selection,
3. identify the elements of the performance management process,
4. discuss the importance of performance management for both paid and volunteer staff,
5. identify similarities and differences between paid and volunteer staff, and
6. describe forms of compensation other than wages.

MGT 623 – Making Effective Presentations

Develop the knowledge and practical skills needed to deliver effective oral presentations. Topics include dealing with anxiety, audience analysis, presentation planning and engaging an audience.

Course Objectives:
1. explain the planning, organization, and design of effective presentations;
2. identify ways of dealing with the fear of public speaking;
3. describe techniques for creating rapport with an audience; and
4. demonstrate effective delivery of an oral presentation using proper speech, voice, and body language

MGT 624 – Social Media Marketing

Develop the knowledge and skills to integrate social media into an organization's marketing activities. Topics include understanding social media, preparing for social marketing, social media channels and program measurement and evaluation.

Course Objectives:
1. define social media,
2. explain the use of social media in marketing,
3. describe the tools available for social media marketing and their applications,
4. discuss the elements of social media marketing campaign,
5. describe some common social media measurement tools, and
6. describe best practices for launching a social media program and measuring the results.

MGT 625 – Marketing and Fundraising for Non-Profit Organizations

Gain the knowledge and skills needed to effectively promote and raise funds for a non-profit organization. Topics to be covered include defining target markets and strategic marketing, developing marketing objectives, applying the "4P's" of marketing to non-profits, and fundraising.

Course Objectives:
1. define target markets,
2. discuss effective marketing objectives,
3. explain the applications of the 4Ps of marketing in a non-profit setting,
4. discuss the elements of a strategic marketing plan,
5. explain the role of marketing in fundraising, and
6. discuss the elements of an effective fundraising campaign.

MGT 626 – Practical Project Management

Develop the practical knowledge and skills needed to plan a project and improve projects' outcomes. Learn to define the project, construct a project plan, develop the project schedule/estimates and budgets, and monitor and control the project. Designed for those who are project managers and/or project team members.

Course Objectives:
1. explain the key components of a project;
2. describe the essential elements of a project plan;
3. utilize a work breakdown structure to plan a project;
4. develop a project schedule showing durations and dependencies;
5. describe techniques for developing cost estimates, pricing proposals, and project budgets;
6. explain techniques for monitoring project progress; and
7. describe effective approaches for managing deviations from planned outcomes.

MGT 628 – Process Improvement Principles and Practices

This course is designed to assist participants in better understanding the importance of process improvement and the tools and techniques used to analyze and improve organizational processes. Topics include what is a process, why improve, process improvement methodologies, analytical tools, process improvement techniques, the use of teams in process improvement, and implementing process improvement initiatives.

Course Objectives:
1. define a ¿process,¿
2. state typical reasons for process improvement,
3. identify at least four process improvement methodologies,
4. describe at least four tools for process analysis and their uses,
5. describe at least four principles of lean enterprise,
6. explain the concept of Six Sigma,
7. explain the use of teams in process improvement efforts, and
8. describe at least two approaches for implementing a process improvement initiative.

MGT 629 – Project Managers Academy

This course is designed to provide new and aspiring project managers with a variety of critical management skills. Students will learn a tried and proven step-by-step approach to tap into their natural abilities, develop new skills and improve their performance. Topics to be covered include orientation to the job, human relations, construction planning, problem solving and resource control.

Course Objectives:
1. demonstrate the ability to improve one's performance in the areas of negotiations, estimating, and scheduling in the construction industry;
2. develop critical management skills in construction planning, resource control, and on the job safety; and
3. manage construction projects using cost awareness, control theories, and craft construction documents with regard to resource and quality control.

MGT 630 – High Speed Project Management

This course is designed to provide models for accelerating the project management process. Topics include team management, resource effectiveness, risk management, using project plans, and using templates.

Course Objectives:
1. describe techniques to keep teams motivated,
2. define the relationship between project schedule and project budget,
3. list methods to search for and identify risk, and
4. use templates to increase efficiency in the project management process.

MGT 631 – Management Refresher

This course is designed as a review of fundamental principles of management and supervision. Topics include the role of the supervisor, communications and interpersonal skills, performance management, and coaching for improved performance.

Course Objectives:
1. explain the difference between a functional and a supervisory position,
2. describe the essential functions of effective supervision,
3. explain the concept of situational leadership,
4. explain the importance of effective communications in supervision,
5. describe three key communications skills,
6. describe the foundations of effective performance management, and
7. discuss techniques for coaching to improve performance.

MGT 632 – Succession Planning

This course is designed to enable the student, who is a manager, to develop the knowledge and skills needed to plan for future business employment needs, particularly in the areas of management and leadership. Participants will examine the importance of planning for both short and long term needs, and how to identify needs to ensure viability and growth. Topics to be covered include the definition of succession planning, determining management and organizational employment needs, assessing current organization capabilities, and building a succession planning model

Course Objectives:
1. define and explain the principles of succession planning,
2. identify and examine the organizational benefits of succession planning,
3. assess current organizational management needs and potential, and
4. develop a succession action plan.

MGT 633 – Leadership Development

This course is designed to assist participants in developing the knowledge and skills to expand and strengthen leadership skills and improve organization effectiveness. Topics to be covered include leadership, developing and communicating a vision, managing organization climate, and setting ethical standards.

Course Objectives:
1. describe the characteristics of effective leaders,
2. explain the benefits of effective leadership,
3. explain four elements of effective leadership and their impacts,
4. explain the importance of developing and communicating a vision for the organization¿s future,
5. discuss the benefits of a positive organization climate and the impacts of a negative climate,
6. discuss the importance of ethical standards in organizations and the impacts of those standards on the organization.

MGT 634 – Performance Management: An Approach to Employee Development

Develop enhanced skills for using performance management tools and techniques as a framework for developing a more productive workforce. Learn techniques and approaches through which performance management, appraisal, and coaching can be used as development tools and as a means to improve individual productivity.

Course Objectives:
1. explain the importance of well-written position analyses,
2. discuss the development and communication of performance goals,
3. prepare a performance appraisal,
4. plan a performance appraisal discussion, and
5. describe the elements of effective performance coaching.

MGT 635 – Mixing Four Generations in the Workplace

This course is designed to assist participants in better understanding the needs of the multi-generational workforce. Participants will explore differences between generations in order to improve understanding and workplace productivity. Topics to be covered include workplace attitudes and expectations, generational values, power structures and hierarchy, and work ethics.

Course Objectives:
1. identify and communicate an awareness of generational differences,
2. describe the values and perceptions of the four generations in the workplace,
3. recognize sources of frustration and misunderstanding among the generations, and
4. explain and appreciate generational differences in the workplace.

MGT 637 – LEADERSHIP/TELECOMMUTING

Find out how to transition your organization to remain competitive and positioned for success through the use of telecommuting. Get leadership strategies to help your staff work smarter, leaner, better, and with enhanced customer service. Discover new leadership skills evolving in running a networked organization, recruiting and retaining top talent. Cost includes text.

Course Objectives:
1. discuss issues related to telecommuting,
2. create an outline changing organizational structure from pyramid to network,
3. describe leadership skills necessary to manage a virtual organization,
4. demonstrate the ability to build a transition plan for becoming a virtual organization, and
5. list major implications of telecommuting for the workplace and society in general.

MGT 638 – Supervising Telecommuter

Learn the 4 core management practices to successfully supervise telecommuters. Telecommuters boost your organization?s profitability, productivity, financial stability, competitiveness and efficiency. You can recruit the best people regardless of where they live, but you have to supervise telecommuters differently than office workers. Includes 112 page manual.

Course Objectives:
1. assess and rewrite job descriptions from activities to outcomes,
2. create a virtual office management structure,
3. use weekly reports to supervise telecommuters,
4. list communication techniques for managing telecommuters, and
5. describe procedures for handling underperforming telecommuters.

MGT 639 – KEYS TO TELECOMMUTING SUCCESS

Discover the keys to making telecommuting a success for you and your organization. Telecommuters are usually more productive than people who work in an office. Designed for those new to telecommuting and those already working from home. Includes 100 page guide to telecommuting.

Course Objectives:
1. discuss the advantages of telecommuting,
2. develop a telecommuting transition plan,
3. list key steps to successful telecommuting,
4. create a redesigned job description based on telecommuting, and
5. list key communication strategies employed by telecommuters.

MGT 640 – Crew Leader Academy

This course is designed for new foremen and seasoned crew leaders who want to upgrade their management skills. Topics to be covered include job orientation, leadership skills, safety, and project control.

Course Objectives:
1. demonstrate the ability to understand and address gender/minority issues, language barriers and construction project procedures;
2. demonstrate the ability to lead a construction crew using motivational tools, good communications, team building techniques, and problem solving;
3. implement strong safety standards on a construction worksite; and
4. demonstrate the ability to control certain phases of a construction job including estimating, cost control, and scheduling.

MGT 641 – Supervisory Development I

This course is designed to assist managers/supervisors in developing the knowledge and skills needed to provide effective supervision in the achievement of organization/unit goals and objectives. Topics to be covered include the team building, problem solving, and conflict resolution.

Course Objectives:
1. explain the importance of effective team functioning,
2. describe methods for improving team effectiveness,
3. describe a structured process for solving problems and improving processes,
4. discuss a model for conceptualizing responses to conflict, and
5. describe techniques for managing conflict.

MGT 642 – Managing Your Boss

This course assists personnel in improving their effectiveness in the workplace by effectively managing their relationship with their supervisor. Topics to be covered include understanding your boss, understanding your role, leading from the middle, and assuming personal responsibility.

Course Objectives:
1. state 10 "rules" for improving one's relationship with one's supervisor,
2. explain the importance of effective communications with one's supervisor,
3. describe ways of influencing work outcomes in the absence of authority, and
4. identify activities to assist one's supervisor more effectively.

MGT 643 – FUND/SUPPLY/CHAIN/CPIM/PREP

Learn the fundamental concepts of supply chain management, as well as how to prepare for the APICS Certification in Production and Inventory Management (CPIM). Topics to be covered include overview of supply chain management, planning and forecasting, capacity management and production control, inventory management, and purchasing and distribution.

Course Objectives:
1. explain the role, objectives, and responsibilities of materials management;
2. describe basic materials forecasting principles and techniques;
3. explain the function of production planning and master scheduling;
4. describe the role of material requirements planning in the planning process;
5. identify the objectives of capacity management and their relation to priority planning;
6. describe the objectives of inventory management;
7. define purchasing, purchasing objectives, and the purchasing cycle;
8. describe the concepts and benefits of Just-in-Time (JIT) and lean manufacturing; and
9. explain how Total Quality Management (TQM) can reduce lot size, lead time, and work-in-process.

MGT 644 – Introduction to Supply Chain Management

Develop a basic understanding of the field of supply-chain management. Topics include: What is supply-chain management, demand planning & forecasting, logistics and transportation, warehousing & distribution, inventory control, and supply-chain metrics.

Course Objectives:
1. define supply-chain management,
2. identify the elements of the supply-chain process,
3. describe the dependencies between the various elements of an organization's supply chain, and
4. explain the benefits of effective supply-chain management.

MGT 645 – Administrative Professionals Development Training

This course is designed to enable the student, who is an administrative professional, to enhance workplace skills. Topics to be covered include effective meetings, performance evaluations, discipline/grievance policies, interpersonal interaction, customer service, managing multiple priorities, professional ethics, workplace violence, proofreading, and Microsoft Excel.

Course Objectives:
1. describe characteristics of effective meetings;
2. plan effective meetings;
3. discuss the foundations of effective performance management;
4. identify the factors used to evaluate and rate performance;
5. describe organization discipline/grievance policies and procedures;
6. discuss factors impacting effective interpersonal interaction at work;
7. describe ways to improve interpersonal interaction at work;
8. discuss the importance of effective customer service;
9. explain ways of providing service excellence;
10. describe techniques for effectively managing multiple priorities;
11. discuss the importance of ethical conduct in the workplace;
12. describe expected ethical conduct in the workplace;
13. demonstrate the ability to proofread documents and correct errors in spelling, punctuation, and grammar; and
14. use Microsoft Excel to create, revise, and print spreadsheets.

MGT 646 – Emotional Intelligence

This course is designed to enable the student to learn about improving relationships in the workplace through an understanding of concepts associated with emotional intelligence. Topics to be covered include definition of emotional intelligence, emotional competencies, benefits of effective emotional intelligence, and applications in the workplace.

Course Objectives:
1. define "emotional intelligence,"
2. identify at least 5 emotional competencies,
3. explain the benefits of effective emotional intelligence in the workplace, and
4. discuss applications of emotional intelligence in the workplace.

MGT 647 – Managing Yourself, Leading Others

This course is designed to enable the student to learn how attitudes impact behavior and affect others in the workplace and ways in which indivuals can demonstrate leadership characteristics . Topics to be covered include attitudes, behavior, productivity, leadership, and personal responsibility.

Course Objectives:
1. identify influences and consequences of one's atttitudes,
2. describe how attitudes impact behavior and productivity,
3. describe characteristics of effective leadership,
4. discuss ways in which individuals can demonstrate leadership qualities, and
5. create a plan for personal change.

MGT 648 – Starting a Non-Profit

This course is designed to enable the student to learn how to form a new non-profit, convert an informal group to tax-exempt status, or reorganize an existing organization. The course provides how-to information about incorporation, organization, and other issues pertinent to a non-profit start-up. Topics to be covered include basic non-profit terminology, maintaining a board of directors, the process for incorporation and obtaining a tax status, staffing options, and marketing strategies for non-profits.

Course Objectives:
1. define what legally constitutes a non-profit organization,
2. discuss basic non-profit terminology,
3. describe how to create and maintain a board of directors,
4. describe the process for incorporation and obtaining a tax status,
5. identify staffing options for non-profits, and
6. identify marketing strategies for non-profits.

MGT 649 – Leading In Difficult Times

Develop the knowledge and skills needed to improve the effective leadership of work groups in difficult economic conditions. Designed to assist managers, topics include: review of the fundamentals of leadership, using emotional intelligence to improve relationships, increasing engagement, reward and recognition, and action planning for change.

Course Objectives:
1. identify fundamental leadership behaviors,
2. discuss the importance of effective leadership in difficult times,
3. describe the application of principles of emotional intelligence to improve relationships in the workplace,
4. describe at least three ways to improve employee engagement under difficult conditions,
5. describe methods for recognizing and rewarding performance when finances are limited, and
6. develop an action plan to implement identified improvements.

MGT 650 – Leading Multiple generations

This course is designed to enable the student to learn to assist supervisory personnel in improving skills in managing a multi-generational workforce. Topics to be covered include generations in the workforce, differences in values or work ethics, situational leadership, appreciating diversity, and using differences effectively.

Course Objectives:
1. identify the generations in today¿s workforce,
2. describe the values and work ethics of the four generations in the workplace,
3. explain the applications of situational leadership in the multi-generational workforce, and
4. discuss ways to use generational differences to improve organization effectiveness.

MGT 651 – Team Development

This course is designed to enable the student, who is a supervisor, to improve the skills needed to develop more fully functioning work teams. Topics to be covered include understanding personality types, leveraging differences, phases of team development, team roles, managing conflict, and group problem-solving.

Course Objectives:
1. explain the concept of personality type and its use in the workplace;
2. describe ways to leverage personality type differences in work groups;
3. identify the phases of team development;
4. discuss ways of managing team conflict; and
5. describe a structured problem-solving process and its use by a work team.

MGT 652 – Management Development I

This course is designed to enable the student, who is a manager or supervisor, to enhance his/her knowledge and skills in order to provide effective supervision in the achievement of organization or unit goals and objectives. Topics to be covered include the role of the supervisor, communications skills, time management, and delegation skills.

Course Objectives:
1. explain the roles of the supervisor or manager;
2. describe the use of the situational leadership model;
3. describe three essential elements of effective communications;
4. explain the concept of personality types and their use in the business setting,
5. describe techniques for improving the use of one's time; and
6. discuss a process for effectively delegating work to others.

MGT 653 – Administrative Professionals Development Training

This course is designed to enable the student, who is an administrative professional, to enhance workplace skills. Topics to be covered include effective meetings, performance evaluations, discipline/grievance policies, interpersonal interaction, the Myers-Briggs Type Indicator, customer service, managing multiple priorities, professional ethics, workplace violence, and proofreading.

Course Objectives:
1. describe characteristics of effective meetings;
2. utilize understanding of effective meetings to plan meetings;
3. discuss the foundations of performance management;
4. identify the factors used to evaluate and rate performance;
5. describe organization discipline/grievance policies and procedures;
6. discuss factors impacting interpersonal interaction at work;
7. describe ways to improve interpersonal interaction at work;
8. explain the concept of personality type and its use in the workplace;
9. discuss the importance of customer service;
10.explain ways of providing service excellence;
11.describe techniques for managing multiple priorities;
12.discuss the importance of ethical conduct in the workplace;
13.describe ethical conduct in the workplace; and
14.demonstrate the ability to proofread documents and correct errors in spelling, punctuation, and grammar.

MGT 654 – Sales and Marketing in Tough Times

Develop the knowledge and skills needed to improve the effectiveness of sales and marketing efforts in periods of difficult economic conditions. Designed for sales and marketing professionals, and their managers. Topics include: the current climate, market analysis, generating leads, basics, product mix, and using downtime.

Course Objectives:
1. describe current economic conditions and their impact on an organization's sales and marketing initiatives;
2. analyze competitors, products, and customers;
3. explain techniques for generating sales leads in difficult economic times;
4. describe at least five fundamental sales and marketing techniques to use in difficult economic times;
5. identify at least five ways to provide added value to customers or improve the organization's product mix; and
6. identify at least five ways for using downtime productively.

MGT 655 – Exploring the Service Charter

This course is designed to enable the student to develop the knowledge and skills needed to promote service excellence in his/her organization. Topics to be covered include the importance of service excellence, benefits of service excellence, the service cycle, moments of truth, the importance of communication, developing a service charter, and bringing the charter to life.

Course Objectives:
1. state the importance of service excellence in organizations,
2. identify the benefits of service excellence,
3. describe one's organization¿s or department¿s service cycle,
4. identify service ¿moments of truth,¿
5. explain the importance of communication in developing superior customer service,
6. describe the elements of an effective service charter, and
7. discuss ways of implementing a service charter to improve service delivery.

MGT 656 – Emotional Intelligence

This course is designed to enable the student to learn to improve relationships in the workplace through an understanding of concepts associated with emotional intelligence. Topics to be covered include the definition of emotional intelligence, emotional competencies, benefits of effective emotional intelligence, and applications in the workplace.

Course Objectives:
1. define emotional intelligence,
2. identify at least five emotional competencies,
3. explain the benefits of effective emotional intelligence in the workplace, and
4. discuss applications of emotional intelligence in the workplace.

MGT 657 – Management Development I Review

This course is designed to enable the student to learn the fundamentals of supervision. Topics to be covered include the role of the supervisor, communications and interpersonal skills, delegation skills, and time management.

Course Objectives:
1. explain the functions of supervision;
2. describe effective supervision;
3. describe barriers to effective communication;
4. explain the importance of active listening, effective feedback, and questioning in improving communication;
5. explain the importance of effective delegation;
6. describe steps for delegating work effectively;
7. identify common time wasters; and
8. assign priorities to work and develop a time plan.

MGT 658 – Leadership Fundamentals

This course enables the student to learn about leadership in a business setting. Topics to be covered include characteristics of effective leaders, leadership behaviors, situational leadership, and emotional intelligence.

Course Objectives:
1. describe characteristics of effective leaders,
2. discuss effective leadership behaviors and their impacts,
3. explain the concept of situational leadership,
4. describe appropriate use of the situational leadership model,
5. define ¿emotional intelligence¿, and
6. discuss applications of emotional intelligence in the workplace.

MGT 659 – Communication Skills and Interpersonal Interaction

This course to enable the student to learn about using effective communications to improve interpersonal interactions in the workplace. Topics to be covered include communication styles, barriers to effective communications, active listening, and effective feedback.

Course Objectives:
1. discuss the impact of communication styles in the workplace,
2. describe barriers to effective communications and discuss ways to avoid them,
3. explain the use of active listening to improve effective communications, and
4. discuss the effective use of feedback in improving interpersonal interactions in the workplace.

MGT 660 – Managing Conflict and Confrontation

This course is designed to enable the student to learn about effective conflict management in the workplace. Topics to be covered include the nature of conflict, approaches to conflict resolution, strategies for resolving conflict, and communications in conflict management.

Course Objectives:
1. discuss the nature of conflict in the workplace,
2. describe approaches to conflict resolution,
3. describe strategies for resolving conflict in the workplace, and
4. discuss the effective use of communications in resolving conflict.

MGT 661 – Management Development II

This course is designed to enable the student, who is a manager/supervisor, to learn about effective supervision in the achievement of organization/unit goals and objectives. Topics to be covered include situational leadership, customer service, and conflict management.

Course Objectives:
1. explain the concept of situational leadership,
2. describe the appropriate use of the situational leadership model,
3. discuss the importance of effective customer service for the business organization,
4. discuss ways to improve service delivery,
5. describe the nature of conflict in the workplace, and
6. discuss strategies for resolving conflict.

MGT 662 – Unemployment Insurance Hearing Examiner Update

This course is designed to enable the student to learn about changes and updates of the Maryland Unemployment Insurance law, new developments and best practices, appeals division updates, and COMAR revisions. Topics to be covered include frauds, hearing examiner updates, and best practices.

Course Objectives:
1. identify and explain the effect of Unemployment Insurance Modernization Law changes;
2. review updated macros including those incorporating the law changes;
3. discuss procedures for handling frauds;
4. review COMAR revisions to unemployment insurance and appeals; and
5. identify new developments and best practices pertaining to hearing examiners

MGT 663 – Management Development

This course provides a review of a variety of key aspects of supervision, including performance management, coaching for improved performance, legal aspects of supervision, and documentation and discipline.

Course Objectives:
1. discuss the development and communication of performance goals,
2. describe the elements of effective performance coaching,
3. identify fundamental employment laws and their applications, and
4. explain the concept and practice of progressive discipline.

MGT 664 – Decision Making

This course enables the student who is a manager or supervisor, to learn about the decision-making processes. Topics to be covered include problem identification, goals and objectives, data collection, authority and responsibility, the decision process, and communication of decisions.

Course Objectives:
1. describe techniques for identifying and analyzing problems,
2. discuss the development of goals and objectives for a decision,
3. identify ways to collect data to support the decision process,
4. describe steps in the decision-making process, and
5. discuss the variety of communications needed to support the decision process.

MGT 665 – Planning for Meetings, Classes, and Events

This course is designed to enable the student to improve their knowledge and skills in planning group activities, such as meetings or classes. Topics to be covered include event content, scheduling, budgeting, and communications.

Course Objectives:
1. discuss the essential elements of activity planning;
2. discuss the similarities and differences between planning a meeting, a class, or an event;
3. describe the process for developing a schedule for event activities;
4. describe the process for developing a budget for an event; and
5. discuss the various types of communications needed for a successful event.

MGT 666 – Coaching and Mentoring

This course introduces participants to techniques for assisting subordinates in improving performance and achieving their potential through one-on-one interaction. A model of the coaching process is presented, successful coaching behaviors are reviewed, and guidelines for effective coaching are examined. The relationship between coaching and mentoring is also considered.

Course Objectives:
1. state the goals of performance coaching,
2. identify work situations where coaching is appropriate,
3. describe a model of the coaching process, and
4. explain the relationship between coaching and mentoring.

MGT 667 – Building Teams That Work

Gain the skills to create and develop teams. Topics covered will include project management, decision-making, leadership skills, problem-solving, and managing group interaction.

Course Objectives:
1. list characteristics of a team,
2. describe how to deal with resistance to change,
3. differentiate the types of team members and each member¿s role and responsibilities, and
4. identify different methods to resolve group conflicts.

MGT 668 – Management Development II Review

This course is designed to enable the student to learn about essential supervisory skills including leadership, customer service management, and conflict management. Topics to be covered include situational leadership, customer service, and conflict resolution.

Course Objectives:
1. explain the concept of situational leadership,
2. describe the appropriate use of the situational leadership model,
3. discuss the importance of effective customer service for the business organization,
4. discuss ways to improve service delivery,
5. describe the nature of conflict in the workplace, and
6. discuss strategies for resolving conflict.

MGT 669 – Collaborative Work Systems

This course is designed to enable the student to aquire the knowledge and skills needed to work more effectively in a collaborative work (i.e., teams-based) environment. Topics to be covered include introduction to collaborative systems, understanding behavioral styles, team dynamics, effective communications, facilitating effective collaboration, managing conflict, and group problem-solving and decision making.

Course Objectives:
1. describe the concepts and skills needed to function effectively in a collaborative environment,
2. identify the stages of team development,
3. explain the differences between a traditional organizational structure and a collaborative environment,
4. explain the concept of personality type and its uses in the workplace,
5. describe ways to leverage personality type differences in workgroups,
6. describe three essential elements of effective communications,
7. explain the impact of non-verbal communications,
8. discuss typical team roles and responsibilities,
9. describe an effective meeting planning process,
10. discuss the development and importance of ground rules for group meetings,
11. discuss effective meeting management strategies,
12. describe a structured problem solving process, and
13. describe a variety of decision-making methodologies and their applications.

MGT 670 – Patient Representatives Training

This course is designed to enable the student to improve skills in communications, interpersonal interaction, and customer service. Topics to be covered include communications, interpersonal interaction, and customer service.

MGT 671 – Collaborative Work Systems

MGT 672 – Service Excellence

This course is designed to enable the student to learn the knowledge and skills needed to promote service excellence in an organization. Topics include definition of service excellence, the importance of communications, demonstrating service excellence, service recovery, and dealing with difficult situations.

MGT 673 – Effective Meetings and Presentations

This course is designed to enable the student to learn how to deliver presentations more effectively and conduct more effective meetings. Topics include key elements of effective presentations, effective presentation preparation, leveraging presentation strengths, key qualities of effective meetings, preparing the agenda, facilitating the meeting.

MGT 674 – Sales Relationship Development

This course is designed to enable the student to develop the knowledge and skills to effectively develop and maintain relationships with customers and prospective customers. Topics include the sales process, consultative sales, knowing the customer, building trust, and relationship sales techniques.

MGT 675 – Time and Project Management

This course is designed to enable the student to learn the knowledge and skills needed to manage time more effectively, especially in regard to the management of multiple projects in the workplace. Topics include effective use of time, identifying priorities, avoiding interruptions, and managing multiple projects.

MGT 676 – Sales Relationship Development

This course is designed to enable the student to learn the knowledge and skills to develop and maintain relationships with customers and prospective customers. Topics to be covered include the sales process, consultative sales, knowing the customer, building trust, and relationship sales techniques.

MGT 677 – Women's Leadership and Management Skills

This course is designed to enable managers and supervisors to learn about the assets females possess naturally and how to make use of those innate gifts in management and the supervision of others. Topics include nurturing, multi-tasking, integrity, flexibility, and other valuable attributes women possess.

Course Objectives:
1. discuss how natural innate female characteristics can bring about good managerial and/or supervisory skills,
2. discuss how women naturally multi-task and how women can bring that skill into the workplace,
3. discuss how women use problem solving skills that already replicate the problem solving model, and
4. discuss how being a natural nurturer makes females more apt to look for resources and alternatives.

MGT 678 – Strengthening Your Supervisory Skills

This course is designed to enable the student to learn supervisory skills. Students will learn various techniques to modify work-related behavior and to motivate employees. Topics covered include listening skills, communication skills, problem solving models, past leaders and leadership styles, and documentation.

MGT 679 – Leadership and the Role of the Supervisor

This course is designed to enable the student to learn fundamental management principles and practices, and the importance of leadership in providing supervision. Topics to be covered include the role of the supervisor, fundamental supervisory skills, management vs. leadership, and motivating staff.

MGT 680 – Communication Skills and Interpersonal Interaction

This course is designed to enable the student to learn how to use effective communication to improve interpersonal interactions in the workplace. Topics to be covered include communication styles, barriers to effective communication, active listening, and effective feedback.

Course Objectives:
1. discuss the impact of communication styles in the workplace,
2. describe barriers to effective communications and discuss ways to avoid them,
3. explain the use of active listening to improve effective communications, and
4. discuss the effective use of feedback in improving interpersonal interactions in the workplace.

MGT 681 – Effective Problem Solving

This course is designed to enable the student to learn effective approaches to problem solving to use in the workplace. Topics include the ladder of inference, structured problem solving, problem solving tools and techniques, and problem solving models.

MGT 682 – Knowledge Management

This course is designed to enable the student to learn about the concept of knowledge management and some fundamental principles and practices for the capture and sharing of institutional knowledge. Topics include the importance of institutional knowledge, knowledge capture, and knowledge sharing.

MGT 683 – Advanced Marketing for Non-Profits: Identifying Targets and Planning Campaigns

Learn the skills needed to develop and plan a marketing campaign for a non-profit organization. Topics to be covered include target markets, building a targeted campaign, advertising methods, key messages, and implementing the campaign.

MGT 684 – Implementing Collaborative Work Systems

This course is designed to enable managers and coaches to learn the skills needed to more effectively assist team members in implementing a collaborative work systems (i.e., teams-based) approach. Topics to be covered include review of collaborative systems goals and benchmarks, assessment of current status, manager/coach roles and responsibilities, issues, challenges, and actions.

MGT 685 – Assertiveness

This course is designed to enable the student to learn about assertiveness as a way of thinking and behaving that respects oneself and others in the workplace. Topics include self-assessment, understanding assertiveness, benefits of assertive behavior, communication styles, and using assertiveness effectively.

MGT 686 – Leading in Difficult Times

This course is designed to enable managers to develop the knowledge and skills needed to improve the effective leadership of work groups in difficult economic conditions. Topics include a review of the fundamentals of leadership, using emotional intelligence to improve relationships, increasing engagement, reward and recognition, and action planning for change.

MGT 687 – Delivering Gold Medal Presentations

This course is designed to enable participants to develop the knowledge and practical skills needed to deliver highly effective oral presentations. Topics include dealing with anxiety, audience analysis, presentation planning, and engaging an audience.

MGT 688 – Managing Stress

This course is designed to assist participants in developing the knowledge and skills needed to gain a sense of balance and choice when dealing with stress in the workplace. Topics to be covered include causes of stress, effects of stress on the body and mind, stress as a signal, and techniques to control stress.

MGT 689 – Business and Professional Etiquette

This course is designed to enable the student to enhance his/her professional image and improve choices he/she makes related to professional growth and style. The student will explore the dimensions of influence in organizations, as well as assessing his/her image, leadership strengths, and opportunities for improvement. Topics to be covered include professionalism in the workplace, seeing ourselves as others see us, dressing for success, effective communications, overcoming traps, and setting and realizing professional goals.

MGT 690 – Managing Multiple Priorities

This course is designed to enable the student to learn skillful approaches to managing the many different priorities one faces in the workplace. Topics to be covered include workplace roles and responsibilities, prioritizing work, communicating needs and assessing urgency, effective time management, and delegation skills.

MGT 700 – Managing a Male Dominated Environment

This course provides an overview of the challenges that are faced by women working in an environment that disproportionately favors men. Topics include masculinity efficient management, handling difficulties of dealing with resentful co-workers and supervisors, achieving gender equity and not losing yourself, and being recognized for your achievements/knowledge and appointed on merit not gender.

Course Objectives:
1. identify methods of dealing with difficult employees,
2. identify situations that could warrant disciplinary actions,
3. identify resources inside and outside of the department with fair practices in the organization,
4. identify practices used to enforce integrity and fairness across the board,
5. identify problems that arise in a male dominated work environment, and
6. identify actions to mitigate some of the problems and situation that could arise in a male dominated environment.

MGT 701 – MDP Level One

This course is designed to enable the student to learn the essential skills needed to manage and lead teams. Participants will learn a range of skills necessary to build productivity, enable change, develop people and gain understanding of the role and responsibilities of a front line supervisor in the workplace. Topics to be covered include the role of the supervisor, communications, change, conflict management, coaching and performance management, problem solving, and diversity.

Course Objectives:
1. describe the roles and responsibilities of a first line supervisor,
2. apply active listening skills in verbal communication,
3. solve simple problems using a problem solving model,
4. conduct an effective business coaching session,
5. resolve interpersonal conflict in the workplace, and
6. develop an effective change communication plan.

MGT 703 – Succession Management Training for Future Business and Financial Managers

Learn how to manage operations effectively and efficiently using highly ethical controls. To ensure reliable financial information in compliance with laws, regulations, and policies you will cover good business practices, sound judgment, quality risk assessment skills, and developing and monitoring effective internal controls. Intended for business and financial managers.

Course Objectives:
1. review the specific roles and responsibilities that business managers have for good financial management;
2. apply a common framework for identifying and mitigating risks to the unit's achievement of its mission and goals;
3. demonstrate an understanding of the implications of important laws, regulations, policies and procedures and how they impact the business and financial manager's job, and the unit;
4. use proven management tools to improve the operational effectiveness and efficiency of the unit;
5. utilize decision making skills regarding the management of resources that are aligned with core ethical values of integrity, excellence, accountability and respect;
6. identify a network of colleagues who speak the same language of business and are able to offer help and advice when needed; and
7. identify who to contact in central administration when advice and/or help is needed.

MGT 704 – Mid-Level Management for Corrections

This course is designed to enable the student to learn about new developments in organizational practices and new concepts in the correctional system. The course will also assist mid-level managers in seeking out and achieving long term results that will have a positive impact on the future of corrections. Topics to be covered include getting the job done efficiently and safely, why and how the systems function, developing a vision for the future of corrections, management techniques, prevention methods, and building partnerships/coalitions.

Course Objectives:
1. demonstrate how to get the job done efficiently,
2. demonstrate what is necessary for a safe environment,
3. describe how the system works,
4. describe a plan for the future of corrections,
5. demonstrate what management techniques will work,
6. describe the prevention methods that should be implemented, and
7. describe what partnerships/coalitions will be built.

MGT 705 – Law Enforcement Officer's Bill of Rights

This course is designed to enable the student to learn about Maryland's Law Enforcement Officer's Bill of Rights. Topics to be covered include investigation processes; hearing board processes; analysis of the statutory, administrative, and case law concepts; and practical tips for managing the investigation of complaints and the ligation of cases.

Course Objectives:
1. discuss the general principles of conducting internal investigations,
2. demonstrate how to conduct Law Enforcement Officer's Bill of Rights (LEOBR) hearings,
3. demonstrate fairness and efficiency in LEOBR hearings, and
4. develop tips for managing the investigation of complaints.

MGT 706 – Workload Analysis and Resource Allocation

This course is designed to enable the student to learn the art and science of patrol workload analysis and resource allocation. Topics to be covered include grouping and analyzing data, determining an optimum strategy for delivery of patrol services, computation of optimum levels of allocation, providing demand driven allocation, equalizing the workload unit, and designing the jurisdiction patrol beats.

Course Objectives:
1. demonstrate grouping and analyzing data,
2. demonstrate an optimum strategy for delivery of patrol services,
3. demonstrate the computation of optimum levels of allocation,
4. demonstrate equalizing the workload unit,
5. demonstrate computing the relief factor, and
6. initiate community policing concerns.

MGT 707 – Corrections in the 21st Century

This course is designed to enable the student to learn new techniques and updates in the corrections department and what is expected of them to be successful. Topics to be covered include an overview of leadership, ethics and moral courage, time management, interpersonal communication skills, and advanced gang training.

Course Objectives:
1. demonstrate skills needed for good leadership,
2. explain what ethics are,
3. identify moral courage and how to achieve it,
4. demonstrate time management and the tools needed to be successful,
5. identify interpersonal communication skills and techniques to get the point across, and
6. demonstrate the different approaches to advanced gang training and what can be done to eliminate gangs or control them.

MGT 708 – Boosting Your Creativity

This course is designed to enable the student to learn how to use creativity in the workplace. The participants will learn ways to work smarter, bring more effectiveness and do more with less. Topics to be covered include identifying the real problem using brainstorming techniques, using creative stimuli for getting new ideas, recognizing and overcoming barriers of creative flow, and hearing and trusting intuition.

Course Objectives:
1. implement brainstorming techniques for identifying problems,
2. identify ways of using creative stimuli,
3. recognize and overcome barriers of creative flow, and
4. develop the ability to trust one¿s intuition.

MGT 709 – Leadership School

This course is designed to enable the students to learn various styles and techniques of leadership. The student will learn how to delegate duties, how to add leadership characteristics to their style of supervision while taking into account outside influences, and personality types that may conflict with achieving expected outcomes. Topics to be covered include authority and responsibility, duties, leadership styles, human behavior and motivation, problem solving, decision making, effective communication, stress management, and counseling.

Course Objectives:
1. define three leadership styles,
2. identify the characteristics of the different leadership styles,
3. discuss the decision making process,
4. identify how motivational techniques are applied to various personality types,
5. demonstrate through scenarios how to employ problem solving techniques,
6. identify supervisory responsibilities that could have negative impacts on staff,
7. discuss the mental techniques that can be used to lessen one¿s stress levels, and
8. identify effective communication techniques.

MGT 712 – Managing Stress: The Attitude Day Spa

This course is designed to enable the student who is employed in law enforcement to learn techniques for managing stress through physical and mental activities. Topics to be covered include recognizing the characteristics of stress, how it impacts one¿s health and quality of life, and learning various stress management and decompression techniques.

Course Objectives:
1. define stress,
2. identify the characteristics and symptoms of stress,
3. discuss the impact that stress has on a person's health,
4. discuss the local and national statistics of stress and stress related employment,
5. demonstrate the physical techniques that can be used to alleviate stress, and
6. discuss the mental techniques that can be used to lessen one's stress levels.

MGT 713 – Certified Professional in Supply Management (CPSM) Exam Prep

Prepare to take the Institute of Supply Management's CPSM exam series. Review the three modules of the exam covering all aspects of the tactical and strategic sides of purchasing, as well as other supply management activities and leadership responsibilities. Sample test questions will be used throughout the course.

Course Objectives:
1. define major supply relationship/performance management topics,
2. define strategic and global sourcing,
3. describe CPSM leadership management themes, and
4. apply course preparation to demonstrate readiness for the CPSM exams.

MGT 714 – Daily Challenges of Living with HIV

This course is designed to enable the student to have a better understanding of what clients face on a daily basis regarding HIV/AIDS in addition to other life issues. Topics to be covered include disclosure issues associated with HIV/AIDS, medical issues that may affect supervision of offenders, benefits, hospitalizations, depression, and facing death/loss.

Course Objectives:
1. identify symptoms, medications, and treatment for HIV/AIDS;
2. describe the testing process;
3. demonstrate testing procedures;
4. identify medical issues that may affect supervision of offenders; and
5. identify resources and referral services needed for clients.

MGT 717 – Workload Management

This course is designed to provide techniques to make better use of available time to manage a variety of competing priorities. Students will examine time-wasting activities and barriers to optimum utilization of available time. Participants will explore a number of tools and approaches to re-organize and allocate time, and to assign priority levels to tasks and activities. Topics to be covered include time management concepts and skills, assigning priorities and objectives, and planning and scheduling work.

Course Objectives:
1. describe the benefits of effective use of time;
2. identify time wasters;
3. develop an effective daily time plan;
4. plan and schedule tasks using time management principles; and
5. manage competing, simultaneous priorities to completion.

MGT 719 – Unemployment Insurance Tax Enforcement Update

This course is designed to enable the student who is a Field Auditor or an Accountant for the MD State Department of Labor, Licensing and Regulation (DLLR), Tax Enforcement Section to learn about updates of the Maryland Unemployment Insurance law and enhancements to audit procedures to ensure compliance with Tax Performance System (TPS) standards and legislative requirements. Topics to be covered include payment methods, confidentiality and disclosure, and disputed claims analysis.

Course Objectives:
1. identify existing state and federal regulations governing unemployment insurance law;
2. explain new government rules for taxation per National Unemployment Insurance Tax;
3. describe features of payment to include debit card, postal services and electronic deposit;
4. demonstrate the use of the web for filing tax returns;
5. explain confidentiality and disclosure with consideration of charter forfeiture and garnishment; and
6. discuss compliance procedures for audits, delinquency assignments, and review determination.

MGT 720 – Executive Development

This course is designed to enable the student who is employed in law enforcement to learn the fundamentals and best practices to facilitate advancement through the executive ranks of the department. Topics to be covered include interpersonal skills, oral communication, conflict management, integrity and ethics, political etiquette, problem solving, and accountability.

Course Objectives:
1. identify five steps in conflict resolution,
2. define political etiquette,
3. identify the key factors that determine if an action it ethical,
4. discuss the importance of interpersonal skills in a good leader/executive, and
5. discuss the importance of good oral and written communication skills in an executive.

MGT 721 – Unemployment Insurance Tax Enforcement Update for Support Staff

This course is designed to provide the student who is support staff for the MD State Department of Labor, Licensing and Regulation (DLLR), Tax Enforcement Section with updates of the Maryland Unemployment Insurance law and enhancements to procedures to ensure compliance with Tax Performance System (TPS) standards and legislative requirements. Topics to be covered include payment methods, confidentiality, and disputed claims.

Course Objectives:
1. review regulations governing unemployment insurance;
2. demonstrate familiarity with new government rules for taxation per National Unemployment Insurance Tax;
3. explain methods of payment to include debit card, postal services and electronic deposit;
4. explain the use of the web for filing tax returns;
5. use confidentiality tactics with consideration of charter forfeiture and garnishment; and
6. identify compliance procedures for audits and delinquency assignments.

MGT 722 – Camp Counselor in Training - Mini

Learn to improve leadership qualities while discovering what it takes to supervise a group of camp students.

Course Objectives:
1. demonstrate an understanding of basic camp counselor duties,
2. demonstrate a knowledge of group management skills,
3. describe the characteristics of a good leader, and
4. demonstrate leadership ability and team management skills.

MGT 723 – Workplace Violence in a Law Enforcement Environment

This course is designed to enable the law enforcement and/or correction supervisor, along with aspiring supervisors, to learn about his/her role in workplace violence incidents and prevention. Topics to be covered include de-escalating confict, domestic violence laws, types of workplace violence, and threatining behavior.

Course Objectives:
1. identify various types of incidents and how and why each are classified as workplace violence,
2. identify threatening behavior and situations,
3. discuss methods of de-escalating situations that could endanger other colleagues,
4. discuss timeliness for writing reports on questionable behavior of collegues,
5 define laws of domestic violence, and
6 identify resources available to assist the person with the behavior problems and the victims.

MGT 725 – Certified Professional in Supply Management (CPSM) Bridge Exam Review

Prepare for taking the Institute of Supply Management's CPSM "bridge" exam in this structured study program. This exam is for participants who currently hold the CPM designation and want to upgrade to the new certification. Includes a review of all major supply relationship and performance management topics that are covered on the exam, and uses sample questions extensively.

Course Objectives:
1. identify leadership management themes in supply management,
2. define the role of strategic and global sourcing,
3. describe the issues of social responsibility facing supply management, and
4. demonstrate an understanding of the various methods of logistics and inventory management.

MGT 726 – Advanced Incident Management: Unified Command

This course is being offered to make aware the supervisors and upper management of the corrections department the training needed for emergency response in the event of large scale incidents.

Course Objectives:
1. demonstrate effective planing for large scale incidents;
2. demonstrate effective management of large scale incidents;
3. demonstrate applying and implementing on all hazards, and multi-disciplinary commands; and
4. demonstrate management team approach as described in the Multiagency Coordination Systems and Public Information Systems.

MGT 728 – How to Manage Training: Facilitating Workplace Learning for High Performance

Learn how to manage training, facilitate workplace learning, and enhance organizational effectiveness. Now more than ever, a well-trained workforce is critical to any organization's success. Topics include training business plans, learning formats, collegial problem solving, and mentoring. The roles a training manager needs to fulfill (such as "performance consultant" and "budget keeper") will also be reviewed.

Course Objectives:
1. develop a sample business plan for training,
2. identify the various formats in whch learning experiences can be delivered,
3. define the characteristics of peer-to-peer assistance, and
4. demonstrate an understanding of the role of coaching and mentoring in the training process.

MGT 729 – Unleash the Energy in Your Organization

This course is designed to enable the student who is a supervisor to learn four strategies to assist staff in using their resources to maintain a positive outlook toward work, and to remain on task to complete assignements. Topics to be covered include Fish! Philosophy, attitude, play, "making one's day" and "being present", image/reality of the workplace, and strategies for lean time.

Course Objectives:
1. discuss how today's demanding workplace and lean times can lead to job dissatisfaction, bad attitudes and poor customer service;
2. identify what can be done to change the image/reality of the workplace;
3. explain how engaging the Fish! Philosophy strategies can be used to move staff towards self-motivation and enhanced teamwork for individual and workplace success;
4. demonstrate a knowledge of organizational policies and procedures, teamwork, responsibility, and accountability; and
5. utilize Fish! Philosophy and discuss how to lead by example to boost morale and improve results in an organization.

MGT 730 – Working Together to Foster Success

This course is designed to enable the student who is a supervisor to learn strategies to assist staff in maintaining a positive outlook toward work and increasing productivity. Topics to be covered include stress and relaxation, self and group motivation, work diversions, and team effort.

Course Objectives:
1. recognize how today's demanding workplace and lean times can lead to job dissatisfaction, bad attitudes and poor productivity;
2. identify what can be done to change the image/reality of the workplace;
3 review strategies that can be used to develop self-motivated staff and enhance teamwork;
4. demonstrate knowledge of organizational policies and procedures, teamwork, responsibility and accountability;
5. utilize techniques to relieve stress; and
6. discuss how to lead by example to boost morale and improve results in an organization.

MGT 731 – Resume Writing and Interviewing Skills

This course is designed to enable the student to learn the skills needed to create an effective resume of one's education and skills and experience, and prepare for a job interview. Topics to be covered include types of resumes, resume dos and don'ts, formatting a resume, getting ready for an interview, and typical interview questions.

Course Objectives:
1. describe two typical resume styles and their appropriate uses;
2. explain what information to include on a resume and what to leave out;
3. create a draft resume of one's education, skills, and experience;
4. explain how to prepare effectively for a job interview; and
5. discuss typical interview questions and answers.

MGT 732 – Crisis Management and Response

This course is designed to enable the student to identify crisis situations in the workplace and determine a response. Topics to be covered include identifying crisis situations and potentially dangerous situations, diplomacy in dealing with unstable individuals, ethical decision making, and de-escalation techniques.

Course Objectives:
1 identify potential crisis situations in the workplace;
2. describe the effects a crisis situation could have on other employees;
3. describe how to de-escalate critical situations in a diplomatic manner;
4. describe what counseling or disciplinary actions may be in order, or when to outsource intervention;
5. explain why specific resources are used in certain incidents;
6. describe how and what delegation techniques are used in various types of incidents; and
7. describe how the significance of teamwork and cooperation of others is important.

Copyright CCBC