Here’s how to get help with student service questions

Do not go to any CCBC campus to obtain services. Use email instead. In light of the coronavirus outbreak, CCBC has suspended public-facing, in-person services. However, CCBC is still providing enrollment and student services assistance on a limited basis through email.

If you need information about a service, visit the department online or email specific questions using the contact information noted below. We ask for your patience in receiving a reply to your email. We will respond to your request as soon as possible.

Important tips for emailing CCBC departments

So that we can address your concerns as quickly as possible, please remember to include student’s:
  • First and last name
  • CCBC ID (if a current student)
  • Date of birth
  • Major (if applicable)
  • Course information, question(s) and/or any other specific information you think may be helpful
Enrollment Services

Stay on track with your CCBC education by continuing to access these services.

Academic Advisement

For questions about course selection, transfer options or graduation requirements, you can still ask a CCBC advisor for guidance.

Use the Ask an Advisor form to receive answers to your questions about program requirements, transfer, courses and more, or send us an email at

Advising staff will be working to answer your emails, Monday–Friday, 9 a.m.–9 p.m.

Admissions and International Student Services

For information on how to apply for admission and the steps to enroll at CCBC, please email

For international student inquiries, visit us online or email

Early College Access Programs

For general inquiries, visit the Early College Access Program web page.

If you have more specific questions, please email

Enrollment and Student Records (Registrar)

Please visit us online to:
For other questions, please email

Staff will work to answer your emails Monday–Friday, 8:30 a.m.–5:00 p.m.

Financial Aid

General information
Please visit the Financial Aid office online or email us at

College Promise Scholarships
Get information about the Baltimore County and Maryland College Promise programs or contact us at

CCBC Scholarships

Financial Aid staff will work to answer your emails Monday–Friday, 8:30 a.m.–4:30 p.m.

Student Finance (Bursar)

Please login to SIMON to:
  • View and pay your bill
  • Enroll in eRefunds
You can also review our tuition payment schedule and payment plan online.

For other questions and comments, email

Testing Center

The Testing Center is not providing proctoring services at this time. This includes CCBC course exams, the placement test and any other type of test including CLEP, GED or DSST exams and other proctoring services.

New students: Visit the Testing Center website or email for placement testing practice materials.

Current students: If you are a currently enrolled student and need information about your course exams, please contact your instructor.

Support Services

If you need help with your studies or other concerns, CCBC is still here for you.

College and Community Outreach Services

If you need help with community resources for things like housing assistance, food insecurity, clinical counseling or other life concerns, please contact a Success Navigator or send us an email at

Our Success Navigators will work to answer your emails Monday–Friday, 8:30 a.m.–4:30 p.m.

Disability Support Services

Visit us online to learn how to access Disability Support Services. For additional questions, including concerns about your current accommodations, email us at

DSS staff will work to answer your emails Monday–Friday, 8:30 a.m.–4:30 p.m.



CCBC’s Library offers a wealth of online resources to support your online course work. Online research guides and style manuals, more than 50,000 eBooks and thousands of journals, access to powerful research databases – it’s all here.

Go to the CCBC Library»

Ask a Librarian, 24/7»

Student Conduct

Report student conduct concerns online.

This includes:
  • Student misconduct
  • Academic dishonesty
  • Sexual misconduct
  • Referrals for CARE, Behavioral Intervention

Student Services and Retention Initiatives

For questions about academic probation, academic suspension/dismissal, or academic coaching, please email

France Merrick
If you are a Baltimore City resident interested in the France Merrick program or are you a current France Merrick scholarship recipient, you can email any questions or comments to

Student Success Center (tutoring)

You can email the Student Success Centers for online tutoring and study assistance.

Contact the Student Success Centers at:

SSC staff will work to answer your emails Monday–Friday, 8:30 a.m.–4:30 p.m.

 In addition, try these online resources:

  • is a free online self-tutoring and writing resource offered by Barnes & Noble through June 15. Students have access to 10 free step-by-step solutions and tutoring per month, from Bartleby Learn, and free premium access to 24/7 virtual writing center through Bartleby Write.

Technology Support

CCBC Tech Support can address almost any kind of technical problem with our 24x7 helpdesk. Through the online helpdesk, you can search popular help topics, retrieve your password, submit a help ticket or chat live with a tech support representative.

Visit the online helpdesk»

Need to talk? Call 443.840.4357

Veterans Services

For questions about veteran benefits, please email

Writing Lab

CCBC’s Online Writing Lab (OWL) is available to help students with their writing.

Other programs and services

Additional programs and services remain available.

Career Services
Intercultural Engagement
Project SPARK
Project START
Upward Bound CCBC Catonsville:

CCBC Dundalk: