With the implementation of the new
myCCBC platform for applicants and current students, CCBC's focus is on the website and mapping the ideal cross platform experience for prospective students to improve enrollment, support retention, and ensure student success.
- Create a strategic plan with detailed timeline and agreed upon milestones mapped to deliverables. — Complete*
- Develop a User Research Plan outlining goals, which models and methods will be used to attain them, and explanation of how the work will fit into the overall project timeline. — Complete *
- Develop a User Research Report presenting all collected data, analyzing results, and laying out specific recommendations for redevelopment of the site. — Complete *
- Curate a set of prospective student user personas emblematic of CCBC’s important user types. — Complete *
- Curate a set of prospective student persona-based user journey maps outlining how users currently accomplish their most important tasks and showing how to improve these journeys in the redeveloped site. — Complete *
- Analyze survey and interview feedback to understand how to build a better user community. — Complete*
*CCBC credentials are required to access files.