Office Specialist Certificate, Credit Certificate

This certificate provides students with expertise in the Microsoft products, emerging software technologies, and help desk management.

Program objectives

Upon successful completion of this certificate, students will be able to:

  1. critically apply software skills to solve business problems in a variety of situations.
  2. apply varying technology skills in the role of help desk management to solve problems.
  3. demonstrate proficiency in using applications for word-processing, spreadsheets, and databases.
  4. research technology problems in order to provide basic technology support and learn new technology tools. 
  5. demonstrate appropriate ethical and professional conduct related to technology and computing practices.

Total Number of Credits Required for Certificate: 18*

Semester Sequence

This is a suggested schedule for a student who has completed any developmental course work and has no transfer credits.

Semester 1*

Semester 2

Semester 3

Important Information

Short Description

This certificate provides students with expertise in the Microsoft products, emerging software technologies, and help desk management.

Type of Credential

Credit Certificate

Program Code

571

Contacts and Additional Information

Department Chair:

Wendy Chin
443-840-4879 or wchin@ccbcmd.edu

Program Coordinators:

CCBC Catonsville, Melissa Akhimiemona
443-840-5156 or makhimiemona@ccbcmd.edu            

CCBC Essex/Dundalk, James Braman
443-840-1727 or jbraman@ccbcmd.edu

Additional Information:

Pathway

Disclosures

CCBC cannot confirm whether the course or program meets requirements for professional licensure in states other than Maryland. If you plan to apply for licensure in a state other than Maryland, contact that state's licensing board to determine whether the CCBC course or program meets requirements for licensure in that state. If you need assistance finding contact information for your state, click here.

Courses Needed for This Program*

Note

*Credit students who are new to college (no successfully completed transferable college credits from other institutions) are required to take ACDV 101 - Academic Development: Transitioning to College. This 1-credit course is designed to be taken in the first semester at CCBC. Students must provide an official transcript(s) from an accredited institution to document successful completion of college coursework for the ACDV 101 requirement to be waived.