Service Hours

How to reach us
Call us at 443.840.3833 to schedule a virtual advising appointment, Monday through Friday, 8:30 a.m. to 5 p.m.

Ask an Advisor via email, ask.an.advisor@ccbcmd.edu. We’ll work to answer your emails Monday through Friday, 9 a.m. to 9 p.m.

What we do for you
Whether you’re here to earn a degree or targeting transfer, our advisors can guide you on your way and help you stay on track throughout your time at CCBC.

Get advice about

• course selection
• transfer options
• program requirements and more

How to reach us
Email us with your admissions questions: ccbcadmissions@ccbcmd.edu. We’ll work to answer your emails Monday through Friday, 8:30 a.m. to 5 p.m.

Contact your campus Admissions Office directly during office hours, Monday through Friday, 8:30 a.m. to 5 p.m.

Attend an online information session.

What we do for you
The Admissions Team are your guides for getting started at CCBC. You have a goal; they’re here to help you reach it at CCBC. Whether you’re new to college or have attended another school, Admissions is your first stop.

Ask Admissions about

• The advantages of a CCBC education
• Program and course options
• The application process and next steps

How to reach us
Visit the Enrollment Services Center, Monday through Friday, 8:30 a.m. - 5 p.m. or email us with your enrollment questions: ccbcregistrar@ccbcmd.edu.

Call us at 443.840.2222 Monday through Friday, 8:30 a.m. to 5 p.m.

What we do for you
The registrar’s team can help you with any questions about the process of registering or changing for classes, transfer to CCBC information, visiting student enrollment, graduation or obtaining student records. You can complete many of the related tasks online, but we’re here to assist or help with any additional questions.

Visit us online to

• Register for classes
• Request a transcript
• Access other student records

How to reach us
Email us with your financial aid questions: financialaid@ccbcmd.edu. We’ll work to answer your emails Monday through Friday, 8:30 a.m. to 5 p.m.

Call us at 443.840.2222 Monday through Friday, 8:30 a.m. to 5 p.m.

What we do for you
The Financial Aid Office can help you with any questions regarding how to apply for financial aid, the types of financial aid available, including the Baltimore County and Maryland College Promise programs and CCBC Scholarships and provide resources for how to keep your financial aid.

Visit us online to

• Get information about the Baltimore County and Maryland College Promise programs and CCBC Foundation and Institutional Scholarships.
• View our Financial Handbook, Calendar and Glossary.
• Learn about student employment.

Login to SIMON to check financial aid awards, active messages and accept student loan terms and conditions:

• Enter your username and password
  (Contact the Help Desk if you do not have your username and password)
• Select Financial Aid tab.
• Select Financial Aid Summary.
• Select 2020-2021 Award Year.

How to reach us
Email us with your student finance questions: CCBCStudentFinance@ccbcmd.edu. We’ll work to answer your emails Monday through Friday, 8:30 a.m. to 5 p.m.

Call us at 443.840.2222 Monday through Friday, 8:30 a.m. to 5 p.m.

What we do for you
The Student Finance (Bursar) Office can help you with any questions regarding CCBC tuition and fees, types of payment options, payment plans and available tuition assistance.

Visit us online to

• Compare costs
• View payment plans and payment methods
• Review our tuition payment schedule

Login to SIMON to:

• View and pay your bill
• Enroll in eRefunds

How to reach us
Email us with your testing questions: testingcenterappoint@ccbcmd.edu. We’ll work to answer your emails Monday through Friday, 9 a.m. to 5 p.m.

Call us
Contact your campus testing center directly during testing center hours.

Schedule a testing appointment online
For tests that require it, you can schedule your appointment now.

What we do for you
The CCBC Testing Centers conduct placement testing for new students and proctor exams for students enrolled in CCBC courses, including those who need to make up an exam, need to take a test for an online course or require testing accommodations.

Visit us online to learn about

• Placement testing
• CCBC course exams
• College credit by exam

CCBC partners with Barnes and Noble to provide students with the best course material options and prices.

On-campus stores
CCBC bookstores are gradually easing back into normal hours and operations. Barnes & Noble is reopening following safety, physical distancing and sanitizing protocols. Bookstore staff will clean service areas periodically throughout the day. Learn more »

Online orders
From ccbaltimorecounty.bncollege.com select the textbook tab and put in your campus, term, course, and section. All orders placed during this time will be delivered with free UPS shipping. Delivery of course materials ordered online takes on average 1-2 business days to most locations in the Baltimore-Washington metropolitan area.

Using Financial Aid?
Select OneCard as your payment at checkout and enter the 16 digit number located on the back of your OneCard.

Email us
Send any questions or concerns regarding your bookstore needs to your nearest campus bookstore:

• CCBC Essex - sm8238@bncollege.com
• CCBC Catonsville - sm8237@bncollege.com
• CCBC Dundalk - sm8239@bncollege.com

If you need help with community resources for things like housing assistance, food insecurity, clinical counseling or other life concerns, please contact a Success Navigator or send us an email at SuccessNavigators@ccbcmd.edu.

Our Success Navigators will work to answer your emails Monday–Friday, 8:30 a.m.–4:30 p.m.

What we do for you
Disability Support Services provides students an equal opportunity for success. We ensure that students with disabilities have access to all programs, services and activities.

Disability Support is available remotely. Please call 443.840.3832 during business hours of 8:30 a.m. — 4:30 p.m. Monday through Thursday or email dssccbc@ccbcmd.edu.

CCBC main cafeterias are closed through mid-July. However, the campus bookstores and cafés at CCBC Essex and Catonsville will offer limited "grab and go" menu options.

Vending machines throughout campuses are stocked with fresh snacks and drinks.

CCBC’s Library offers a wealth of online resources to support your online course work. Online research guides and style manuals, more than 50,000 eBooks and thousands of journals, access to powerful research databases – it’s all here.

Go to the CCBC Library»

Students without access to computers, internet service or other technology resources necessary to participate in online learning are invited to use online on campus labs. These dedicated CCBC computer lab spaces enable students to use on-campus technology to attend courses or complete homework.

Campus/center	Location	Hours
CCBC Catonsville	Classroom and Laboratory Building Rooms 126 and 127	Monday – Thursday 8 a.m. – 9 p.m. Friday 8 a.m. – 3 p.m
CCBC Dundalk	College Community Center Room 101 (inside the Library)	Monday & Tuesday 11:30 a.m. – 7:30 p.m. Wednesday & Thursday 8:30 a.m. – 4:30 p.m. Friday 10 a.m. – 3 p.m.
CCBC Essex	Eustis Center for Health Professions Room 134	Monday, Tuesday, Wednesday, Friday 9 a.m. – 5 p.m. Thursday 11 a.m. – 7 p.m.
CCBC Owings Mills	Room 510	Monday - Thursday 8 a.m. – 9 p.m. Friday 8 a.m. – 3 p.m.

• Staff will assist students with finding an available workstation.
• Earbuds will be available for students to use during live participation in classes and with other college interactions. Students are encouraged to keep the earbuds for future use. Students may bring their own USB headsets.
• While on-site staff are unable to provide assistance with coursework or technology issues, they can help students contact the CCBC Help Desk at 443.840.4357 (HELP) as needed.

Need help completing a writing assignment? The CCBC Online Writing Lab (OWL) can help. Staffed by English department faculty, OWL provides free writing assistance to students on all phases of writing.

CCBC students who are registered for a class can submit to OWL 24 hours a day, 7 days a week, except when the college is closed for winter break, summer break or holidays.

Submit your writing question to OWL »

Report student conduct concerns online.

This includes:

• Student misconduct
• Academic dishonesty
• Sexual misconduct
• Referrals for CARE, Behavioral Intervention

For questions about academic probation, academic suspension/dismissal, or academic coaching, please email ssri@ccbcmd.edu.

France Merrick
If you are a Baltimore City resident interested in the France Merrick program or are you a current France Merrick scholarship recipient, you can email any questions or comments to ssri@ccbcmd.edu.

We know that, at some point, every student could use some help getting a handle on a bit of difficult material. That’s why we offer free, course specific, online tutoring through Blackboard.

You can email the Student Success Centers for online tutoring and study assistance. Regardless of your registered campus, contact the Student Success Centers at virtualtutor@ccbcmd.edu

SSC staff will work to answer your emails:

Monday to Thursday
9 a.m - 7 p.m.

Friday
9 a.m. - 5 p.m.

Saturday
10 a.m. - 2 p.m.

In addition, try this online resource:

• Tutor.com
  Tutor.com is available in select CCBC courses. Students should go to their Blackboard course(s) to access Tutor.com for free online tutorial assistance.

Learn how to access online tutoring »

CCBC Tech Support can address almost any kind of technical problem with our 24x7 helpdesk. Through the online helpdesk, you can search popular help topics, retrieve your password, submit a help ticket or chat live with a tech support representative.

Visit the online helpdesk»

Need to talk? Call 443.840.4357

For questions about veteran benefits, please email veteranservices@ccbcmd.edu.