Grievance Procedure for Students with Disabilities

CCBC has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging violation of the American With Disabilities Act as Amended (ADAAA) and/or Section 504 of the Rehabilitation Act of 1973, as amended (29 U.S. Co 794). Section 504 states, in part, that "no otherwise qualified individual with a disability...shall, solely by reason of their disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance."

Students who have worked with a Disability Support Services Counselor should first attempt to resolve any accommodation problems by discussion with their Counselor and instructors, as appropriate.

For purposes of this student grievance procedure, the term "violation" includes an allegation from a student that the accommodation offered by the College is inadequate. The student who believes a violation has occurred should attempt to resolve the issue by contacting the Director of Disability Support Services at 443.840.1741. The director will attempt to mediate the issue and, if unsuccessful in that attempt, shall provide the student with a copy of this 504/ADA Student Grievance Procedure.

Complaints filed under this internal grievance procedure must be in writing and delivered in person or by mail to the Dean of Student Development. Contact information is available from the Dean’s office at 443.840.4210.

  1. A complaint must be filed in writing, contain the name, address and phone number of the student filing it, and briefly describe the alleged violation of the regulations. 
  2. A complaint must be filed within 30 days after the student, the DSS Counselor and Director are unable to resolve an alleged violation. 
  3. If the violation is based on inadequate accommodation, the complaint shall contain examples of what accommodation the student deems adequate. Individuals have the opportunity to present witnesses and evidence of the alleged violation. 
  4. The Dean of Student Development shall determine whether the complaint warrants further investigation. If further investigation is warranted the Dean will conduct the investigation. 
  5. A written determination as to the validity of the complaint and a description of the resolution, if any, will be issued by the Dean of Student Development and a copy forwarded to the student no later than 45 days after the complaint was filed.
  6. Files and records relating to complaints will be maintained in the office of the Dean of Student Development. State and federal laws regarding confidentiality will be upheld.
  7. The student may appeal the final determination of the Dean of Student Development. The appeal should be made, in writing, to the Vice President of Enrollment and Student Services within 15 days of receipt of the final determination. Contact information may be obtained by calling 443.840.4081.
  8. The Community College of Baltimore County encourages individuals to use the “internal grievance procedure” outlined above for resolution of their concerns. However; individuals also have the right to file civil rights complaints with appropriate external agencies. No retaliation will be taken against a person for filing a complaint with an external agency dealing with Section 504 or ADA complaints.
  9. These procedures will be construed to protect the substantive rights of interested persons, meet appropriate due process standards and assure that the Community College of Baltimore County complies with the ADA, Section 504 and their implementing regulations.