Receive your financial aid refunds faster!

As part of our ongoing effort to make your life at CCBC more convenient, we’re pleased to introduce CCBC e-refunds, a secure, convenient and fast way to get your financial aid refund disbursements from CCBC:

  • Direct deposit to your bank account – Refunds can be direct deposited to an existing checking or savings account.
  • Direct deposit to a new Discover checking account * - Through our partnership with the Discover Student Deposits Program, you can apply for a checking account. With your Discover checking debit card you can check your balance and withdraw cash for free from the Discover ATM’s on the CCBC Catonsville campus, Dundalk campus, Essex campus, and Owings Mills extension center and from 60,000 other surcharge-free ATMs worldwide. On-campus ATMs will be available July 2017. 
Sign up today in SIMON to receive your refund direct deposited into your checking account. Log into SIMON. Click on Student Accounts. Select e-Refunds. Your address, date of birth, email and phone number must be on file to make a selection.


e-Refunds PLUS Frequently Asked Questions

General questions about e-Refund PLUS

What is e-Refunds PLUS?
e-Refunds Plus allows students to receive refunds from CCBC electronically, either to their existing bank account or by setting up a free Discover student checking account. Students will receive their refunds faster and more securely with the direct deposit option.

Who does this refund program affect?
All students who enroll can sign up for e-Refunds. If you are receiving Financial Aid disbursements, overpayments or if your class schedule changes due to dropping a course or a cancellation, e-Refunds will allow you to receive the funds electronically.

Refund selection process questions

How do I make my refund preference selection?
Login to SIMON, click on Student Accounts and then click on e-Refunds. You will be re-routed to the Touchnet site to enroll in e-Refunds.

What are my options to receive refunds?
You will have two options, direct deposit or free Discover student checking. To make your selection, login to SIMON, click on Student Accounts and then click on e-Refunds. If you do not make an election, you will be mailed a paper check.

What if I'm having trouble selecting my refund preference?
You can use the live chat option to get assistance with making your election.

What happens if I never select my refund preference?

If no selection is made, Heartland ECSI will mail a paper check to the address on file. Please note CCBC does not mail the check, there is no indication of CCBC on the envelope that will be delivered. The envelope you receive will be a window envelope and “Heartland ECSI” will be in the header.

Refund questions

How do I know if I'm supposed to receive a refund?
Login to SIMON, click on Student Accounts and then click Account Summary or Account Summary by Term to view your balance. If a credit balance is shown, once the school reviews your account, a refund will be processed.

What if I close my bank account and forget to update my refund preference?
If your bank account needs to be updated, login to SIMON click on Student Accounts and then click on e-Refunds and you can change your election and banking information at any time.

I applied for the Discover Cashback Checking Account and I have questions regarding the status, who do I contact?
All questions related to your application, pending approval, and account should be directed to Discover Bank at 1-888-204-9001.

I have not received my refund but SIMON shows it was issued. Who do I contact?
If you received a refund prior to June 20, 2017, please call the Bursar’s office at 443-840-3255. If your refund was processed after June 20, 2017, please call Heartland at 1-844-700-0134 or use the Heartland live chat. A Heartland representative can assist you with reissuing the refund. The quickest way to receive the refund is to enroll in e-Refunds prior to calling Heartland.

Disclosures

Cash Management Rules

Under the Title IV cash management regulations, institutions are required to publicly disclose any contract with a financial account provider that provides Title IV credit balances to students, known as a Tier One (T1) or Tier Two (T2) Arrangement. Tier One (T1) arrangements are those between an institution and a third-party servicer where the servicer "performs one or more of the functions associated with processing direct payments of Title IV funds on behalf of the institution" and offers one or more financial accounts under the arrangement, or markets an account to students itself or through another entity. Tier Two (T2) arrangements are defined as those between an institution and a bank under which accounts are offered and marketed directly to students.

Community College of Baltimore County is currently in a Tier One (T1) arrangement. All disclosures related to these new regulations and banking services contract will be made on this webpage.

On October 30, 2015, the U.S. Department of Education (Department) published Final Regulations in the Federal Register amending the Cash Management regulations at 34 CFR 668.161 - 668.167. Under §668.164(e)(2)(vii) and §668.164(f)(4)(iv), by September 1, 2017, any institution with a Tier one (T1) arrangement, and/or a Tier two (T2) arrangement that meets or exceeds the credit balance thresholds under §668.164(f)(2)(ii) must post on its website T1 and/or T2 contract data pertaining to the total consideration paid or received by the contracting parties under the arrangement for the most recently completed award year. No later than September 1, 2017, each such institution must also post the mean and median costs its students incurred, as well as the number of students who had financial accounts under the contract at any time during the most recently completed award year, unless the institution had fewer than 30 enrolled students with accounts opened under the T1 or T2 arrangement. The regulations require that thereafter, these postings must be updated within 60 days after the end of each award year.

Section 668.164(e)(2)(vii) and (f)(4)(iv) also states that the institution must post this contract information in "a format established by the Secretary." To meet this requirement, institutions must do the following:

  • Post information regarding the mean and median costs students incurred and the number of student account holders prominently, and as the first piece of information at the URL provided to the Department under §668.164(e)(2)(viii) and (f)(4)(v)

Total Accounts Avg. Fee Amount Median Fee Amount
79 $0.00 $-
  • Place information regarding to the total monetary consideration paid or received by the contracting parties directly below the information regarding student accounts
Academic Year Total Paid
2016 - 2017 $0.00
2017 - 2018
2018 - 2019
  • Place any non-monetary consideration between the contracting parties directly below information pertaining to the monetary consideration.
Academic Year Total
2016 - 2017 $0.00
2017 - 2018
2018 - 2019

The Cash Management Information Page on the IFAP website contains information on the Cash Management regulations, including Frequently Asked Questions (FAQs).

View the full agreement between Educational Computer Systems, Inc. and the Community College of Baltimore County »

* Notice: Students under the age of 18 are not eligible for the Discover card and will be mailed a check for any refunds, to the address that is on file in SIMON.