• Woman sitting at her desk on the phone with a customer

Customer Service

Customer service skills are critical to a successful business!

Today’s businesses know the value of effective customer service skills. Top notch skills build loyal customers who buy more, buy more often, and spread the positive word about your business either person-to-person or through the growing online arena. Enhance your skills in this vital area of business communication and become more valuable to your organization.

Customer Service Courses:

WOS 053 - Customer Service Fundamentals
Learn the essential skills to handle service problems and issues effectively

WOS 015 - Delivering Superior Customer Service
Develop advanced service skills, including effective telephone skills and dealing with difficult customers

SBA 824 - Managing the Service Function
Explore customer service from a management perspective, including development of a service charter and the implementation of service improvements