Website Key Performance Indicators (KPIs) 


Website Traffic

Google Analytics 2016 2017 2018 2019
Page Views 3,473,873 13,470,264 15,950,748 15,316,171
Users 111,110 1,849,073 2,120,453 2,146,270
Maryland Users 89% 78% 73% 71%
Searches 66,410 418,611 508,771 448,543
Device Models 954 3,076 3,379 3,556
Desktop Users 77% 64% 58% 59%
Phone Users 19% 32% 38% 38%
Tablet Users 4% 4% 4% 3%
Browser Versions 26 55 316 472




Top 10 Pages Visited in 2019

Web pages        Page Views
homepage 5,539,985
Faculty & Staff Resources
387,312
Programs & Courses 290,839
Program & Course Finder 273,907
General Search 262,588
Registering for Classes (credit) 180,299
Get Started 159,998
Degrees & Certificates
139,267
CCBC Essex 102,954
Employee Directory
89,461




Top 10 Link Referrals in 2019

  1. catalog.ccbcmd.edu 
  2. simon.ccbcmd.edu
  3. m.facebook.com (mobile version of Facebook)
  4. ccbcmd.edu (Sitecore links)
  5. ccbcmd-bb.blackboard.com  
  6. library.ccbcmd.edu
  7. agency.governmentjobs.com
  8. facebook.com
  9. l.facebook.com (large desktop version of Facebook)
  10. t.com (mobile version of Twitter)



Content Management

Sitecore Content 2016 2017 2018 2019
Programs 286 279 285 286
Courses 2,102 2,018 2,123 2,003
News Articles, Press Releases & Spotlights 561 654 533 459
Events 2,467 2,758 2,921 454*
All Other Webpages 1,295 1,436 1,472 1,389
Classes n/a n/a 5,448 4,532
Employees in the Directory n/a n/a 5,072 5,334
Images 1,727 2,553 2,564 2,204
PDFs 2,851 2,868 2,970 2,369
Downloadable Multimedia 14 33 33 30
Total 11,303 12,599 23,421 19,060

* We changed our event submission process and events are no longer archived. Thus, events are removed after expiration.  




System Management

Resources   2016 2017 2018 2019
Web Management Team Staff 3.5 3.75 3.5 4.5
Content Contributors & Owners 105 105 112 118
Training Sessions 6 5 23 17
Websites Managed 5 6 7 7
Servers 12 12 12 12
Avg. Page Load Time (sec) 2.29 2.84 2.63 2.48
Avg. Server Connection Time (sec) 0.01 0.02 0.02 0.04
Avg. Server Response Time (sec) 0.28
Avg. Uptime 99.96%



Major projects planned for 2020

  • Redesign the Get Started web sections to boost recruitment efforts. 
  • Continue to enforce web accessibility compliance.
  • Upgrade the CMS to Sitecore 9.3.
  • Expand content and documentation for our Sitecore user community.
  • Publish a list of all aliases.


Major Accomplishments

2019


2018

2017

  • Launched a new photo/media gallery rendering.
  • Hosted supplemental instruction and working labs.
  • Updated photos throughout the CCBC website.