Website Key Performance Indicators (KPIs) 


Website Traffic

Google Analytics 2016 2017 2018 2019 2020
Page Views 3,473,873 13,470,264 15,950,748 15,316,171 15,041,772
Users 111,110 1,849,073 2,120,453 2,146,270 1,716,049
Maryland Users 89% 78% 73% 71% 65%
Searches 66,410 418,611 508,771 448,543 258,163
Device Models 954 3,076 3,379 3,556 3,587
Desktop Users 77% 64% 58% 59%  54%
Phone Users 19% 32% 38% 38% 44%
Tablet Users 4% 4% 4% 3% 2%
Browser Versions 26 55 316 472 65




Top 10 Pages Visited in 2020

Webpages Pageviews
homepage 5,043,298
Faculty & Staff Resources 453,887
General Search 387,087
Program & Course Finder
329,645
Programs & Courses 248,992
Registering for Classes (credit) 215,765
Degrees & Certificates 144,610
Get Started 130,131
Free Tuition 118,563
CCBC Essex 113,538




Top 10 Link Referrals in 2020

  1. catalog.ccbcmd.edu 
  2. simon.ccbcmd.edu
  3. m.facebook.com (mobile version of Facebook)
  4. ccbcmd-bb.blackboard.com 
  5. cwxe3.ccbcmd.edu (Banner)
  6. ccbcmd.edu (Sitecore links)
  7. t.com (Twitter)
  8. l.facebook.com (large desktop version of Facebook)
  9. facebook.com (traditional desktop Facebook)
  10. agency.governmentjobs.com



Content Management

Sitecore Content 2016 2017 2018 2019 2020
Programs 286 279 285 286 288
Courses 2,102 2,018 2,123 2,003 1,966
News Articles, Press Releases & Spotlights 561 654 533 459 610
Events 2,467 2,758 2,921 454* 382
All Other Webpages 1,295 1,436 1,472 1,389 1,691
Classes n/a n/a 5,448 4,532 4,761
Employees in the Directory n/a n/a 5,072 5,334 4,403
Images 1,727 2,553 2,564 2,204 2,650
PDFs 2,851 2,868 2,970 2,369 2,226
Downloadable Multimedia 14 33 33 30 30
Total 11,303 12,599 23,421 19,060 19,007

* In 2019, we stopped archiving old events. All events are now removed after event date. 




System Management

Resources 2016 2017 2018 2019 2020
Web Management Team Staff 3.5 3.75 3.5 4.5 4.5
Content Contributors & Owners 105 105 112 118 113
Training Sessions 6 5 23 17 0
Websites Managed 5 6 7 7 7
Servers 12 12 12 12 10
Avg. Page Load Time (sec) 2.29 2.84 2.63 2.48 2.11
Avg. Server Connection Time (sec) 0.01 0.02 0.02 0.04 0.07
Avg. Server Response Time (sec) 0.28 0.28
Avg. Uptime 99.96% 99.96% 99.95%



Major Accomplishments

2020

2019


2018

2017

  • Launched a new photo/media gallery rendering.
  • Hosted supplemental instruction and working labs.
  • Updated photos throughout the CCBC website.