A+ Certified PC Repair Technician, Continuing Education Workforce Certificate
Possible career opportunities for those with a CompTIA® A+ certification include entry-level positions such as Computer User Support Specialist, Computer Technician, Desktop Support Technician, Field Service Technician, Help Desk Support Technician, and System Support Technician. Tasks associated with these positions include: answer user inquiries regarding computer software or hardware operation to resolve problems; diagnose and troubleshoot hardware, software, and connectivity problems; install, upgrade, and repair hardware and software; and train users in the proper use of hardware or software. These tasks may be performed in person or remotely. This career requires continued training and education.
This program prepares students to take the CompTIA® A+ exam, and for a career in computer support. Learn how to identify computer problems and repair them. Develop the skills to build and configure hardware, install and update software, and maintain computer networks. Work in a variety of settings in public and private business sectors.
Successful candidates must be self-motivated, independent learners, detail-oriented, and have strong analytical skills, the ability to take direction, and the ability to work both independently and as a team member.
According to the U.S. Department of Labor, overall employment of computer user support specialists is projected to grow 14% from 2020 to 2030 in Maryland. Projected annual job openings in Maryland are 1,230. Additional career information may be found in Career Coach: https://ccbcmd.lightcastcc.com/.
Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:
- prepare to pass the CompTIA A+ certification exams;
- perform the various responsibilities and tasks required for an entry-level computer service technician;
- demonstrate baseline security skills for IT support professionals;
- configure various device operating systems and administer client-based as well as cloud-based software;
- troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting;
- support basic IT infrastructure and networking; and
- configure and support PC, mobile, and IoT device hardware.