Google IT Support Professional, Continuing Education Workforce Certificate
This course introduces students to the fundamentals of IT support that are critical for success in the workplace – like troubleshooting, customer service, networking, operating systems, system administration, and security. Students develop the skills required for an entry-level IT support position.
Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:
1. assemble a computer from scratch and install an operating system;
2. install, configure, and remove software on the Windows and Linux operating systems;
3. backup data and understand best practices for securing a network;
4. utilize operating system knowledge to troubleshoot common issues encountered in an IT support role; and
5. perform the various responsibilities and tasks required for an entry level IT support position.
Students will be awarded a Continuing Education Workforce Certificate and have access to a Continuing Education academic record (transcript).
Financial Aid and Payment Options
CCBC currently offers Continuing Education (CE) financial aid to those who qualify. We package public and private funding options to benefit students which include COVID-19 relief funding, the Maryland Sequence Scholarship, CCBC Opportunity Grant funding, Maryland Promise, and Baltimore County College Promise. Financial aid funding is available for select CE courses and programs.
Additional opportunities for financial support include partial payment options through Nelnet Business Solutions and tuition waivers for those who qualify. Resources outside of CCBC may also be available through employer/sponsor paid tuition, the Department of Rehabilitation Services (DORS), and your local office of workforce development.
For more information about funding resources and how to apply for them, please contact the CCBC Continuing Education Information Center at 443-840-4700.
High School Diploma or GED; computer literate; strong computer skills; and strong analytical skills. Students must have access to the Internet to complete assignments.
To apply, go to www.ccbcmd.edu/apply and complete the CCBC Continuing Education Workforce Certificate program application. An email will then be sent with program information and any additional requirements necessary to apply for the program.
Open Entry – No screening or documentation required.
Prior Learning Assessment
This program has no options for obtaining course waiver(s) for prior learning.
Program Course Sequence
(approximate cost; subject to change)
Google IT Support Professional
Included in class fees
Skills for Success
Successful candidates must be self-motivated and independent learners, detail-oriented, have strong analytical skills, the ability to take direction, and the ability to work both independently and as a team member
Entry-level IT support position including Computer Repair Technician, Field Service Technician, Computer Support Specialist, Technical Support Specialist, and Help Desk Support Technician. This career requires continued training and education.
Research your career interests, explore live job postings, take a career assessment, discover which companies in the Baltimore region are hiring, and more. View a brief tutorial video on how to use Career Coach at: https://youtu.be/C7KpznbPYfA . Explore career and training opportunities at: https://ccbcmd.emsicc.com/.