Hotel Front Desk Clerk/Guest Service Agent, Continuing Education Workforce Certificate
Guest Service Agents/Front Desk Clerks accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests. These positions are highly guest-focused and require outstanding people skills. Key tasks include issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Program objectives
Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:
- apply the fundamental knowledge and skills necessary to excel as a guest service agent,
- describe and demonstrate the customer service skills critical to success as a guest service agent,
- meet the eligibility requirements for certifications of Certified Front Desk Representative (CFDR) and Certified Guest Service Professional (CGSP) offered by from the American Hotel & Lodging Educational Institute (AHLEI), and
- prepare for a career as a guest service agent in hospitality industry.
