This course is designed to enable the student to learn the skills for effectively resolving conflict and confrontation in the workplace. This course examines a variety of resolution styles and negotiation techniques to plan and resolve interpersonal conflict with co-workers and staff. Topics to be covered include resolution and management styles, negotiation skills and techniques, causes and effects of conflict, and benefits of conflict management Course Objectives: Upon completion of the course, students should be able to: 1. demonstrate an understanding of the effects of conflict in a work environment, 2. identify conflict situations, 3. demonstrate appropriate conflict management for a given situation, and 4. demonstrate the ability to negotiate a successful outcome.
