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Managing Customer Service (MGT 818)

Continuing Education Course

2.175 - 2.9 CEU

$159

Online

Learn customer service management techniques to develop the top performance from your team. Topics to be covered include key customer service concepts, successful marketing for customers, understanding consumer expectations, quality measurements, hiring quality team members, solving communication problems, handling customer complaints, reviving troubled customer service programs, training techniques, and using call centers, emails and the internet. For details, go to ed2go. com/ccbconline/.

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Continuing Education Spring ( Sections)

    • Flexible Time
      Online
    • Online
    • 0 Available Seats
    • 05/15/2024 - 07/05/2024
    • #75254
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Continuing Education Summer ( Sections)

    • Flexible Time
      Online
    • Online
    • 0 Available Seats
    • 06/12/2024 - 08/02/2024
    • #78137
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    • Flexible Time
      Online
    • Online
    • 0 Available Seats
    • 07/17/2024 - 09/06/2024
    • #30604
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