Skip to content
Program and Course Finder

Exceeding Expectations: Delivering Exceptional Customer Service (MGT 385)

Continuing Education Course

.6 - .8 CEU

In-person

This course is designed to enable the student to learn what is involved with and how to present extraordinary customer service to internal and external customers. Topics to be covered include the difference between internal and external customers and the importance of both; effective customer service techniques; active listening; how to build and influence relationships; telephone, internet, and in-person customer service.

Sections

Grid View List View
0 Sections
Apply Filter
Reset

Continuing Education Summer ( Sections)

    • 9:00 a.m. - 4:00 p.m.
      F
      Essex, TBA
    • In-person
    • 0 Available Seats
    • 06/07/2024 - 06/07/2024
    • #77896
    Register
View More

Related Courses

High Impact Writing for Business

MGT 386

You must be able to communicate effectively through the written word if you are going to succeed in today's business environment. Learn how to...

Excel Basics for Business

PCO 433

Unlock Excel essentials. Learn to create basic financial statements, use merged cells, link spreadsheets and automate financial tasks. Textbook...

Introduction to Business Analysis

MGT 457

Learn analytical techniques that can be used to provide data for business decisions. Topics to be covered include problem-solving techniques,...

Supervisory Liabilities

MGT 490

This course is designed for current and aspiring supervisors. The student will examine the laws and procedures that apply to anyone fulfilling the...
View more

Ready to get started?

Your next step is to register for this class. No application needed!

Register Request info